1. S T E P H E N R O M E R O
OBJECTIVE
To further my professional career with an executive level management position in a world class
communication company. To use my 18 years of sales and leadership experience while enhancing the
company’s productivity and reputation.
EXPERIENCE
2005-Present Sprint Caribe PR Carolina,PR
Retail Store Manager
 Promote innovation and friendly competition to deliver unparalleled customer experience
 As a Sprint Store Manager, you lead and inspire a sales team to provide unparalleled customer experience.
 Gain valuable wireless industryexperience and skills by learning the newesttrends and technologythrough
engagementand training
 You encourage consistent success and career developmentthrough formal,monthlyone on one coaching
sessions.
 Enjoy the challenge ofanalyzing individual and team performance againstbusiness goals and implementing
business improvementstrategies.
 Delivers operational and merchandising excellence.
2004-2005 Sprint Caribe PR CanovanasPR
Assistant Store Manager
 Partners with Store Manager to lead store team with unparalleled store experience thatimproves customer loyalty
and strengthens the SprintBrand
 Motivates sales team to meetor exceed key performance objectives thatinclude service and repair metrics,sales
and customer satisfaction goals and store compliance/audits
 Provides continuous feedback and coaching to improve individual and store performance
 Delivers operational and merchandising excellence
 Completes all courses in your leadership curriculum path with the required time frames
 Complies with all operational policies and procedures including the SprintCode of Conduct
2003-2004 Sprint Caribe PR CanovanasPR
Lead Retail Consultant
 Serves as sales floor leader
 Provides a total sales solution to the customer regarding their wireless/mobilityneeds thatincludes:selling the
value for Sprint's devices, accessories and service plans,maximizing customer connections, saving the customer
money, personalizing the customer experience and protecting their investment
 Delivers an outstanding store experience thatimproves customer loyaltyand strengthens the SprintBrand
 Meets or exceeds key performance objectives thatinclude sales and customer satisfaction goals
 Makes certain accurate customer accountset-up so they are ready to connectwhen leaving the store
 Identifies the right solutions to customer billing,technical and or accountissues
2002-2003 Sprint Caribe PR BayamonPR
Retail Communication Consultant
 Provides a total sales solution to the customer regarding their wireless/mobilityneeds thatincludes:selling the
value for Sprint's devices, accessories and service plans,maximizing
 customer connections,saving the customer money,personalizing the customer experience,protecting their
investment
 Delivers an outstanding store experience thatimproves customer loyaltyand strengthens the SprintBrand
 Meets or exceed key performance objectives thatinclude sales and customer satisfaction goals

2.  Identifies the right solutions to customer billing,technical and or accountissues
1997-2002 Centennial De PR BayamonPR
Retail Sales Representative
 Analyze customer needs and presentvalue-added solutions
 Inspire and excite customers abouthow our solutions can impacttheir lives
 Ensure customers leave stores with the bestsolutions for their needs
 Deliver the bestproductset-up and coaching experience possible
 Provide customers with a basic understanding ofthe functionalityof the products and accessories they
purchase so thatthey can immediatelyenjoytheir new solutions
AWARDS
2005 AVP Club Winner
2005 Top Assistant Manager
2007 Excellence Award
2009 Top Overall Handset Sales
2011 Top Manager
2011 to 2015 TEP (Top Device Protection) Award
2011 & 2012 Top Composite Award
2012 Top Net Activations
2014 Elite Manager (April 2014)
2015 Elite Manager (April 2015)
EDUCATION
2000-2002 Universidad Del Este Carolina PR
 BBA Management (48 Credits)
1993-1995 Instituto Universal Hato Rey PR
 Associate Degree Electronic Technology
E M A I L • S . R O M E R O @ S P R I N T . C O M
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