1. TAMMY
STARLING
5015
Highland
Court
°
Austin,
TX
78731
512.299.0445
°
tammystarling1228@gmail.com
________________________________________________________
OBJECTIVE
Management
position
in
which
acquired
expertise,
creative
talents
and
commitment
to
excellence
will
have
valuable
application.
PROFILE
Highly
skilled
in
P&L
management,
pricing
strategies,
competitor
and
market
analysis,
legal
compliancy,
staffing,
purchasing
and
vendor
relations,
management
reorganization,
relationship
management
and
targeted
marketing.
Quick
study
with
an
ability
to
rapidly
achieve
organizational
integration,
easily
assimilate
job
requirements
and
aggressively
employ
new
methodologies.
Energetic
and
self-­‐motivated
team
player/
builder.
At
ease
in
high
stress,
fast-­‐paced
environments
with
emerging
and
multiple
responsibilities.
Excellent
leadership,
management,
oral/written
communication,
interpersonal
and
analysis
skills.
Thrive
in
both
independent
and
collaborative
work
environments.
Known
for
developing
and
executing
innovative
corporate
policies
and
procedures.
Proven
track
record
of
increasing
revenues,
streamlining
workflow
and
creating
a
team
environment
to
increase
productivity.
PROFESSIONAL
EXPERIENCE
Life
Time
Fitness,
Austin,
TX
General
Manager
•
12/13-­‐3/15
Manage
and
operate
110K
sf
multi-­‐discipline
fitness
facility
with
a
team
of
250
and
annual
revenue
of
$16
million.
Consistently
lead
the
region
and
state
in
overall
Club
Performance
(revenue,
contribution
margin
and
membership
balance)
and
ranked
in
Top
10
of
100+
clubs
nationwide.
Over
performed
in
both
Contribution
Margin
and
EBITA
by
2.5%
for
2014.
Responsible
for
the
club’s
overall
direction,
operation
and
success.
I
provide
daily
support
to
my
team
and
offer
ongoing
leadership,
motivation,
coaching
and
development.
Recruit,
coach
and
align
Department
Head
team
to
ensure
consistent
delivery
of
Life
Time’s
brand
expectations
as
a
Health
Way
of
Life
destination.
Act
as
club
ambassador
to
give
every
member
an
unforgettable
experience.
Kids
Activities
Regional
Support
Lead
(Austin,
San
Antonio,
Houston
markets)
•
02/12-­‐12/13
Assist
Department
Heads
and
GM’s
assess
the
Kids
Activities
department
at
their
club
to
reach
budgetary
goals
and
participation
numbers.
Assist
in
recruiting
and
casting
for
Department
Head
talent.
On
board
new
Department
Heads.
Audit
clubs
to
ensure
quality
and
policy
standards
are
being
met.
Kids
Activities
Department
Head
•
01/09-­‐12/13
Manage
all
aspects
of
operations
and
P&L
for
department
with
$350K
in
annual
sales
including
Child
Center,
Rock
Wall,
Monthly
Kids
programming
classes,
Summer
Camps,
Birthday
Parties,
and
all
Kids
club
events.
Responsible
for
recruiting,
hiring,
training
and
developing
department’s
70
team
members.
Exceeded
revenue
goals
and
outperformed
all
other
Texas
clubs
(17)
since
2009.
Nationally
ranked
in
the
top
10
(93
clubs)
in
revenue
and
contribution
margin
since
2009.
Maintained
14%
year
over
year
sales
growth
and
10%
year
over
year
contribution
margin
growth.

2. Member
Services
Department
Head
•
07/07-­‐01/09
Worked
closely
with
LTF
corporate
to
direct
the
club
opening
from
initial
concept
to
commencement.
Managed,
coordinated
and
supervised
the
Front
Desk
&
Member
Services
departments.
Responsible
for
recruiting,
hiring,
training
and
developing
department’s
20
team
members.
Responsible
for
Member
Retention
efforts
and
proactive
engagement
to
build
members
relationships
and
to
educate
the
members
on
the
value
of
being
a
Life
Time
Member.
Consistently
stayed
within
unit
cost
for
payroll
budget.
Texas
Senate
•
Austin,
TX
Sous
Chef/Catering
•
04/05-­‐06/07
Assisted
in
planning
and
preparing
the
menu
for
Lt.
Governor
and
Senators.
Catered
events
for
the
Lt.
Governor’s
Reception
Room.
Soupa
Dupa
Soups
•
Austin,
TX
Owner/Chef
°
10/03-­‐06/06
Prospect
and
managed
client
accounts.
Cooked
and
prepared
soups
and
salads.
Handled
packaging
and
delivery
of
product.
Event
catering
and
promotions.
Managed
all
aspects
of
P&L
and
bookkeeping
for
business.
Alliance
Strategic
Business
•
Austin,
TX
Sales
Executive
•
05/02-­‐09/04
Tasked
with
the
growth
of
Houston
based
company
in
the
Austin
market
offering
high-­‐end
printing
and
document
management
services.
Identified
opportunities
for
growth
and
oversaw
Request
for
Proposal
process.
Mecca
Gym
&
Spa
°
Austin,
TX
General
Manager
•
03/00-­‐05/02
Responsible
for
operations
of
this
urban
wellness
retreat.
Reported
to
owner
and
managed
P&L
of
business.
Managed
human
resources
(hiring,
employee
retention,
scheduling,
payroll
for
50
employees).
Identified
and
pursued
opportunities
for
new
membership
sales
and
grew
membership
by
10%.
Responsible
for
club
internal
accounting
and
member
invoicing.
Designed
and
implemented
local
marketing
and
networking
strategies.
Coordinated
and
planned
catered
events.
Ikon
Office
Solutions
°
Austin,
TX
Executive
Account
Manager
•
09/96-­‐03/00
Responsible
for
$600K
in
annual
sales.
Identified
and
pursued
sales
opportunities
of
business
document
services.
Prospected
and
managed
client
accounts.
Managed
entire
sales
process,
from
cold
calling
to
closing.
Provided
customers
with
total
office
solutions.
Forecasted
and
exceeded
monthly
sales
quotas.
SKILLS
AND
CERTIFICATIONS
Taleo
recruiting/hiring
software,
KRONOS
timekeeper
and
payroll
software,
ReQlogic
purchasing
software,
Certified
Targeted
Selection
interviewing
and
coaching
systems,
COGNOS
Business
Intelligence
software,
SmartWeb
reporting,
SalesForce
and
Dynamics
CRM,
Workday
HR
software
and
Microsoft
Office
Suite
EDUCATION
Two
years
at
University
of
Texas
at
Austin
(Business
and
Art
Studies);
1
year
at
ACC
(Accounting,
Pre-­‐
course
work
for
entry
in
Business
School
at
UT);
Heritage
Christian
Academy,
HS
Diploma
General,
Valedictorian