1. Srikanth N
+ 971 50 2570911
srikanthnb2006@gmail.com
C A R E E R S U M M A R Y
 Master’s degree holder with 11+ years of experience in Business Analytics, Excellence, Employee
& Customer Engagement
A C H I E V E M E N T S / A W A R D S
 Key player in getting Al-Futtaim Automotive Group the Gallup Great Workplace Award in 2014
 Part of the Judging panel for Al-Futtaim Auto Centre’s Annual Day in 2015
 Exceptional Effort award winner w.r.t. Engagement Tasks in Al Futtaim during 2013 and 2014
 Winner of Best Performer award on eight occasions, Extra Team Miler Award on two occasions,
Spot Award and Quarterly Star Best Performer Award on one occasion each w.r.t. MIS & Reporting
Tasks
 Special award from the Wipro senior management team as “Most trust worthy and reliable resource”
T E C H N I C A L S K I L L S
 MS-Office (Word, Excel, PowerPoint)
 Hands on experience in extracting data from SAP BI Tool
B U S I N E S S I N T E L L I G E N C E
 Xcelsius - SAP Crystal Presentation Dashboards
- It’s the tool to build Interactive and Dynamic Business Dashboards
K E Y S K I L L S
Business Analytics, Excellence, Employee & Customer Engagement
 Designing Business Reporting Models using MS-Excel/ Xcelsius

2.  Generate Weekly / Monthly analytics reports & dashboards
 Designing & Generating the CSL/KSL (Critical & Key Service Levels) reports
 Generating KPO Dashboards
 Maintenance of:
o Workforce management,
o SLA management,
o Performance management &
o Revenue management
 Linking associate engagement to improving customer experience as a business outcome
 Managing Associate Engagement surveys with Gallup/ CEB (Corporate Executive Board) across six
countries (UAE, Oman, Qatar, Egypt, Saudi and Sri Lanka) covering 12,000+ employees
 Preparing process documentation and develop user guides
 Coordinate with GMR (Gulf Marketing & Research Company) and Automotive Brands management in data
gathering and support required for the Customer Engagement Surveys
 Manage data gathering and generation of Automotive Newsletters
W O R K E X P E R I E N C E
AL FUTTAIM AUTOMOTIVE GROUP DEC-2012 TILL DATE
Manager - Business Analytics, Process Management, Engagement & Excellence
 Data Management, Project and Training coordination support to different Automotive Brands to ensure that
data analysis, reports and project documentation is prepared in line with set requirements and in an
efficient and effective way
 Responsible for analysis and coordination of all Associate Engagement & Customer Engagement
 Track Monthly / Quarterly Dashboards on Customer Service Values/ Associate Engagement / Customer
Engagement
 Provide support to all Automotive Brands in uploading and implementation of Impact Plans
 Effectively communicate with different HR teams on all matters related to Associate and Customer
engagement
Operations
 Generate Weekly / Monthly analytics reports & dashboards using the data available
 Learn end to end operations comprising process, systems, and workflow and become a super user
 Understand how the reports / dashboards are utilized by the concerned departments / managers and
modify / customize them if there is a need

3.  Support minor day to day troubleshooting related to like access to tools, change configuration, change in
access level etc.
 Identify gaps in effective usage of the tool, generate customized reports to address them and provide
inputs in bringing in the behavioral change to plug in the gap
Business / Brand activities:
 Support Business/ Brand activities and ensure that they are aligned with Automotive Group vision
 Identify and suggest new functionalities that can enhance associate and customer engagement and
experience
 Drive strong focus on Data quality and integrity
 Explore strategies to develop ways in which we can effectively use the associate and customer data and
database
Project Management & Coordination
 Coordinate with Gallup / CEB (Corp. Executive Board) and Automotive Brands in data gathering and
support required for the Associate Engagement Surveys
 Coordinate with GMR (Gulf Marketing & Research Company) and Automotive Brands management in data
gathering and support required for the Customer Engagement Surveys
 Coordination and organization of trainings being offered by different Brands and the service provider
 Conduct presentations on DMM (Drive Magic Moments) to the new hire in Al-Futtaim or to DMM roles
 Manage data gathering and generation of Automotive Newsletters
 Conduct a monthly meeting with all the engagement ambassadors
Engagement Surveys & Reporting
 Effectively co-ordinate engagement surveys across 6 countries (UAE, Oman, Qatar, Egypt, Sri Lanka &
Saudi Arabia) spanning 12,000+ employees
 Preparation, implementation and close out of each iteration of the Associate Engagement surveys
 Coordinate with Automotive Brands management team to gather and manage organizational mapping data
& associate engagement process changes and requirements
 Coordinate with Human Resource Business Partners, Engagement Ambassadors & Senior Management to
ensure availability of Organization Charts
 Linking associate engagement to improving customer experience as a business outcome
 Design and generate impact plan reports, analyze on a periodic basis, present findings to the senior
management and propose action plans, as applicable
 Induct the new overseas countries to engagement program and ensure to shift their focus from Satisfaction
to Engagement

4.  Coordinate in sharing best practices on Associate and Customer Engagement with other Automotive
businesses
 Monitor impact plan progress both at corporate and brand level through online portal
WIPRO, BANGALORE (ONSITE: BP, LONDON) JUL-2010 TO DEC-2012
Team Leader (Reporting): Knowledge Services
 Wipro’s Single Point Of Contact for British Petroleum on the Knowledge Services and Business Analytics
projects
 Reporting and IT Cost Analysis data generation for British Petroleum (BP)
 Generating Forecast Report, Accrual Report, Cost Reports, Recoveries Report and many other ad-hoc
reports related to Finance (BP)
 Designing and generating Financial Reports/ Dashboards (BP)
 Documentation of Processes & User Manuals (BP)
 Generating SLA reports and KPO Dashboards for all the processes (Wipro)
Xcelsius dashboards:
 Designing Business Reporting Models using MS-Excel/ Xcelsius
 Design and development of the Excel Reports which work as a feed for the Xcelsius dashboards
 Created various types of reports like simple, drill down reports, and grouped cross tab using Xcelsius
 Designing Xcelsius dashboards by using the built in components like Pie charts, Tabs, Panels, Filters, etc.
and created highly interactive and user friendly dashboards with visual effects
 Requirement gathering for the Xcelsius Layout Dashboards from different teams and displaying the
components using the Dynamic Visibility logic
 Working closely with the business to generate customized reports for different teams
 Identify and provide inputs to the design of key business intelligence and reporting metrics
 Delivering weekly / monthly / quarterly / ad-hoc dashboards of Xcelsius reports
 Generating KPO Dashboards
 Preparing process documentation and develop user guides
ACCENTURE, BANGALORE (PROJECT: CARILLION) OCT-2009 TO APR-2010
Senior Reporting Analyst
 Designing & generating CSL/KSL (Critical & Key Service Levels) reports
 Generating Weekly & Monthly IO Metrics & Status reports
 Generate Daily / Weekly / Monthly analytics reports & dashboards
 Maintaining project related activities like;
o Shift & On-call allowance details,

5. o Staffing management &
o Capacity/ seating management
o Transport Roaster
INFOSYS, BANGALORE (PROJECT: CISCO) MAR-2006 TO OCT-2009
Process Specialist
• Designing Business Reporting Models
• Data management and Business Intelligence Tool management
• Preparation of Client & Internal Reports that focused on overall business operations of the Order
Management Vertical of Cisco
• Trending and Analysis of SLAs
• Deep dive Analysis of Revenue gain and loss
• Development of systems for evaluating employee’s and management’s performance based on KRA’s
• Define standards and policies in compliance with external auditors
• Maintenance of:
o Workforce management,
o SLA management,
o Performance management &
o Revenue management
• Configuration Controller for e-SCM audit
INTERTITLE/ FIRST AMERICAN COPR, BANGALORE JUN-2005 TO FEB-2006
Process Executive
Complete search package on details and owner of property and generate reports which included:
• Act as a liaison between the client & the Customer
• Generate daily / weekly / monthly reports for the Team Manager
• Screening all the available data
• Searching the valid data
• Key in the related details
• Prepare the final report
• Examining and validating the reports before delivered to Clients
• Scanning the final report and send to the Clients
CFTRI (CENTRAL FOOD TECHNOLOGICAL RESEARCH INSTITUTE), MYSORE JAN-2004 TO JAN-2005
(A CENTRAL GOVT. AUTONOMOUS BODY)

6. Graduate Trainee
• Documentation/ Preparation of Test Reports of Food samples tested at CFTRI, Mysore
• Preparation of Technical Presentation/ Documents for Meetings, Workshops, Seminars etc.
• Preparation of Technical Manuals / Modules
• Database Management
• Documentation/ Preparation of Project Proposals and Reports and Purchase Indents
• Downloading Scientific/ Technical information related to Food Technology
• Maintenance of Codex Documents of various sessions and meetings of Codex Committees
• (Codex Alimentarius Commission is the Joint FAO/ WHO International Organisation for Food
Standards, Rome, Italy. CFTRI, Mysore helps in giving inputs related to food technology/ food
standards to various sessions of Codex Committee, which will be held in various countries every year
for setting up / harmonizing international food standards)
• Performing Official Correspondence (E-mails and Letters) concerned to customers/ clients and other
administration related
T R A I N I N G S A T T E N D E D
Infosys
Yellow Belt Training, Analytical Skills, Presentation Skills, Refresher Grammar, Stress Management, Problem
Solving and Decision Making, Active Listening, Motivational Skills, Client Interfacing Skills, Coaching Skills, Risk
Awareness and Learning Capsules
Accenture
Advanced Excel Training and Statistical Tools & Analysis Training
Al Futtaim
Brand and channel specific training (Sales, Service & Bodyshop), Touch Point Optimization and DMM Specialist
E D U C A T I O N
• Master’s Degree in Science (Information Technology) from KSOU, Mysore, India - 2004
• Post Graduate Diploma in Software Development from University of Mysore - 2003
• Bachelors Degree in Science from University of Mysore - 2001
P E R S O N A L I N F O R M A T I O N
Date of Birth : 14
th
March, 1980
Driving License : UAE

7. Marital Status : Married
Availability : 30 days