Jamie Seaton has over 20 years of experience in operations management, project management, and client relations. She holds a Bachelor's degree in Psychology/Sociology. Her current role is Manager of Driver Compliance & Fleet Support Services at Wheels, Inc., where she oversees a team of 10 individuals and manages several products and services. Previously, she served as Project Manager and Account Manager at Wheels, Inc., successfully managing multiple projects and clients simultaneously. She has a track record of 100% client retention and achieving significant savings for clients through effective negotiations and customized solutions.

1. EDUCATION
BACHELOR OF SCIENCE
Psychology/Sociology
Illinois State University
1994 - 1998
P R O F E S S I O N A L E X P E R I E N C E
MANAGER, DRIVER COMPLIANCE & FLEET SUPPORT SERVICES
Wheels, Inc. / 2014 – Present
 Assumed role as Operation Owner for 7 full products and elements of several other
products.
 Managed team of 10 individuals in various roles; responsible for coaching, hiring,
performance improvement and review for direct report associates.
 Leadand directed on all aspects of the Driver Tax program during both peak and off peak
season, including client setup, data cleansing, internal and external support, client report
delivery, and getting the organization trained on speakingto this program.
 Established and maintained monthly, quarterly, and annual KPI’s.
 Partnered withProduct Management and IT to create and maintainindustry leading
products and services.
 Executed all new/existing client implementations on specificproducts, supporting
Implementation Services throughout the onboarding.
 Interfaced with Operations Management in all areas of business to ensure process and
quality standards were continuously maintained.
P R O F I L E
Highly qualified and process oriented manager offering more than 10 years of project,
operations, and client management expertise within multiple industries.
8 4 7 . 5 2 1 . 8 9 4 5
Jamie1seaton@gmail.com
1934 Potomac Court
Wheeling, IL 60090
PROJECT MANAGER
Wheels, Inc. / 2012 – 2014
 Managed seven simultaneous projects for client, including revision to invoicing system,
MVR process, and Driver TaxCompliance.
 Created website for all parties to track progress, download materials, and collaborate,
which allowedfor project advancement.
 Responsible for guiding clients through a full conversion to Contact Database, as well as
training clients innew functionality, workingwith over 10 clients simultaneously.
 Served as client facing Project Management resource to convert entire client portfolio to
enhanced Driver Tools site.
 Created multimedia presentations for clients to demonstrate value in enhanced Driver
Tools, as well as conducted many webinars for franchise and other accounts.
 Represented client and driver interests duringall phases of Driver Tools project, including
user acceptance testing, production testing, and onboarding.
 Assisted in the creation and delivery of training for internal stakeholders with regard to
enhanced Driver Tools.
Jamie SeatonO p e r a t i o n s M a n a g e m e n t
RELEVENT TRAINING
S.P.I.N.® Selling
Professional Selling Skills
Presentation Skills
Interpersonal Management Skills
Building Relationship Versatility
7 Habits™ of Highly Effective
People
Professional Sales Negotiations
Account Development Strategies
Quality Service Skills
Sidestepping Legal Landmines

2. SKILLS
PC Operating
PowerPoint
MS Project
Microsoft Excel
Internal Company Systems
People Management
P R O F E S S I O N A L E X P E R I E N C E
( C O N T I N U E D )
ACCOUNT MANAGER
Wheels, Inc. / 2004 – 2013
 Achieved100% client retention in portfolio during tenure by deliveringthe highest level
of customer service, and meeting client needs efficiently.
 Guided clients ineffective negotiations withselected automotive manufacturers, while
providing total cost of ownership analysis to prepare for order cycling.
 Partnered withclients to implement changes resulting insignificant financial savings of
over $1 million per year, in many cases.
 Responsible for strategic management of portfolio including development of a business
plan, and understanding organizational goals impacting fleet requirements.
 Customized and facilitatedcustomer specific programs to drive clients toward an
“Optimal Fleet”.
 Directed several internal teams in the development of solutions to better serve our client
base and deliver flawless customer service.
 Lead internal team in creating and conducting model year webseminars to educate
clients and employees on industry changes.
 Pursued efficiencies by acting as a liaisonbetween clients and business operations.
 Received2007 Awardin Outstanding support in Product Growth.
ACCOUNT MANAGER
NCH Marketing Services / 2000 - 2004
 Responsible for $100 Milliondollars inpromotional liabilities for leading Consumer
Packaged Goods manufacturers.
 Evaluatedclient needs, and implemented changes culminating inapproximately 500%
increase in ad hoc sales revenue.
 Executed and designed training programs to help clients gain a better understanding of
their promotional programs and track liability, as well as benchmark cost by retailer
client, and evaluate account profitability.
 Participated inRFP processes, representing NCH in competitive review periods;
negotiation of several multi-year client renewal contracts.
 Completed product line mergers for key clients, ensuring data integration and policy
consistency under corporate entity.
 Facilitated software development and enhancement through involvement on technical
development committees; projects include development of payment suspense by brand,
and a change to forecasting model allowinga superior representation of outstanding
liabilities. Initiated projects based on client request.
 Managed recruitment, training, and career growth planning programs for direct
reporting associates.
ACHIEV EM ENTS
 13/14 years at 100% Client
Retention
 Created metrics and KPIs to
track impact of campaigns;
awarded 1st place across
Operations Management for
MetricEffectiveness.
 Receivedaward inOutstanding
Support for Product Growth, for
ability to match portfolio to
profitable services
 Secured existing business in
100% of contract renewal
negotiations