1. Utsav Thakar
11/B Samir Park Soc., High-tension Road, Shubhanpura,
 Vadodara  Phone:+91-9879524883/+91-7709010139  utsav.thakar@gmail,com
Operation Manager
 Worked in F&A, Technical support, CS & Market Research domains across Industry. With 8+
Years of experience in leading organizations like Infosys and TCS.
 Respected leader of creative teams, have conceptualized and orchestrated process improvement
projects.
 Expert in the technical, conceptual and content development of Outsourcing Industry. Proven ability to
drive record-maximum process improvement.
Key Skills
 Leadership skills
 Quick & Continuing learner
 Strategic thinking capability
 SLA Management
 Risk & Client Management
 Focus Group & Market Research
 Sales Collateral & Annual budgeting
 Sales forecasting
 Six Sigma Tools
 Cost - Volume - Profit analysis
Recent Awards
People Manager award , 2015
Won Infosys CEO award , 2014
Top Gun Award (Infosys BPO Ltd), 2014 and Hi-Pot Award (Infosys BPO Ltd), 2014
Feather on my cap (Infosys BPO Ltd), 2012
Gold Award for Outstanding Performance (TCS), 2012, Ramp Award (Infosys BPO Ltd), 2009
Six Sigma Y.B (Infosys BPO Ltd), 2008
Current Role
INFOSYS BPO LTD., PUNE
Operation Manager, 7/2015 to till date
Assistant Manager, 1/2014 to 06/2015
Team Leader, 3/2013 to 1/2014
Manage P2P, O2C, Treasury and Accounting & reporting functions for Australian client were my team
was responsible for 34,500 invoices and 700 remittances / month for O2C, 50K vendor invoices and 5 M of
bond security for each month
Selected Accomplishments:
 Developed and launched automated systems control to reduce & track aged debtors worth of 2 Million.
 Build up process to reduce rejection percentage of billing from 25% to 5 % which increase RFT &
given benefit of 2 FTE to client.
 Provide effective mentoring to Accounts Payable teamto optimize their efforts and got developed
automate processing (robotics).
 Working on audit module which should eliminate unallocated cash.
 Proactively identify new opportunities to increase revenues / improve processes for customers
Identify the opportunity in Factoring process, which have given hard benefit of 100K to customer, without
impacting their working capital requirements and Zero attrition for currently span

2. Utsav Thakar Page 2
Previous Role
INFOSYS BPO LTD., PUNE
Team Leader, 6/2012 to 3/2013
Manage Commission (O2P) audit project and also given support to quires management team, overseeing
a $2.3M budget and 8-members team.
Selected Accomplishments:
 Developed and launched automated methodology for quires team which saved effort of 10 FTE.
 Build up audit process to check £2 Billion of commissions paid and identified overpaid commission
worth £8.79 Million.
 Provide effective support to billing team to optimize their efforts.
 Working on audit module which should eliminate future overpayment of commission.
 Proactively identify new opportunities to increase revenues / improve processes for customers
TCS, VADODARA – Market Research & ITES Company
Team leader, 3/2011 to 3/2012
Managed team of 15 members of various skills set market researchers, statistics experts, SQL experts
and Spanish language expert. Drafted SOP’s and driven calibration sessions which helped to improve
quality from 15% to 95% with consistent productivity. Ensured 100% accuracy of reports to all key
stakeholders.
Selected Accomplishments:
 Team was responsible to categorize products in different buckets and classify advertisements’
spending.
 Analysis and dash boarding details of advertisements’ spending worth over $50 Million in a month.
 The report helps the vendor company in the strategic decision making for any product.
 Guide and help team members to prepare action plan for improvement if necessary for quality,
productivity and Efficiency measures.
 Helped organization to bring new business from the existing client.
 Develop good relationship with client and team members to ensure project delivery goals are met as
planned.
COLLABERA TECHNOLOGIES PVT. LTD., VADODARA – Full-service HRO for ITES companies
Team Leader, 7/2010 to 2/2011
Developed billing systemthat eliminated manual intervention in resource invoicing. Also worked closely
with accounts teamfor recovery of Rs. 50 Million due from clients which was pending from more than 2-
years.
Selected Accomplishments:
 Responsible for service tax filling along with other compliances.
 Guide and help team members to prepare action plan for improvement if necessary for quality,
productivity and Efficiency measures.
 Also developed cash control in purchase department.

3. Utsav Thakar Page 3
INFOSYS BPO LTD., PUNE
Domain Specialist, 3/2009 to 7/2010
Subject Matter Expert, 6/2008 to 3/2009
Process Executive, 6/2006 to 6/2008
Responsible for finding and fixing issue within Billing System. Was responsible for SOX Controls which
were critical for the client.
Selected Accomplishments:
 Team was responsible for auditing & generating $ 2.4 million of bills.
 Concern with the transmission engineer to check out the particular part of the circuit and replace them
physically if necessary.
 Guide and help team members to prepare action plan for improvement if necessary for quality,
productivity and Efficiency measures.
 Build up automated billing audit tool with support of automation team which gave positive impact on
client business as reduced customers’ churn due to incorrect bills.
 Lead / participate in opportunity analysis / due diligence of potential projects.
Technology
Software: Photoshop, ImageReady, MS Office (Word, Access, Excel, PowerPoint, Outlook,
Visio), Spy Software, People Soft & Synergy, ERP of FI and MI module (SAP & CHP)
Education
M.S.UNIVERSITY, Vadodara
Master in Commerce, 8/2008
 Major: Business Economics
 Minor: Macro Economics
 Graduated with Second honors
Portfolio on Request ● Available for Relocation