1.
ManagementManagement
SkillsSkills

2.
The skill of organization and coordination of the activities for a business/
individual in order to achieve defined objectives.
What is Management Skills?What is Management Skills?

3.
Problem solving
Time management
Customer service
Event management
Management Skills include:Management Skills include:

4.
Problem SolvingProblem Solving

5.
StudentStudent
 How to score in exam?
 How to release the stress of study?
WorkerWorker
 How to earn more money?
Problem !!!Problem !!!

6.
4 basic steps to solving problem:
Define the problem
Develop a plan
Implement the plan
Evaluate the results
How to solve the problem?How to solve the problem?

7.
Talk to the person who you believe.
Think back about the problem.
When the problem cannotWhen the problem cannot
solve we can …solve we can …

8.
TimeTime
ManagementManagement

9.
o Helps us structure our daily lives and activities,
so that we can live more organized.
o Time represents special milestones, including
birthdays, anniversaries and so on.
The important of time?The important of time?

10.
How to manage theHow to manage the
time?time?

11.
Postpone unnecessary activities until the
work is done
Dedicated study spaces
Use your free time wisely
Prioritize your assignments
Advantages of timeAdvantages of time
management…management…

12.
CustomerCustomer
ServiceService

13.
A customer (sometimes known as a client, buyer, or
purchaser) is the recipient of a goods, service,
product, or idea, obtained from a seller, vendor, or
supplier for a monetary or other valuable
consideration.
What is Customer?What is Customer?

14.
Listen to your customers.
Deal with complaints.
Be helpful - even if there's no immediate profit in it.
Train your staff (if you have any) to be always
helpful, courteous, and knowledgeable.
Rules for good customerRules for good customer
service:service:

15.
Listening Skills
Listen and take notes to summarize the customer’s words
back to them to ensure understanding.
Asking Skills
Quality questions help to uncover the actual needs, goals,
objectives and concerns of the customers.
 Knowledgeable
Customer service agents should be completely
knowledgeable in the department/product/service for
which they are responsible.
Characteristic of goodCharacteristic of good
customer service:customer service:

16.
EventEvent
ManagementManagement
SkillsSkills

17.
Event management is the application of project
management to the creation and development of
festivals, events and conferences.
What is EventWhat is Event
Management?Management?

18.
Define Your Objectives
Create a Buzz
Timing
Invitations & Registration
Delegate
Rehearse
Creativity
Risk Management
Measure Your Results
Plan for Success
The ways to manage theThe ways to manage the
event …event …

19.
Thanks~!
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