1. SHIRLEY LAPOINTE
53 JERDENS LANE
ROCKPORT, MA 01966
(978) 546-6850
Shirleyreba09@yahoo.com
SKILLS
* Effective Communicator * Detail Oriented * Compassionate Patient Care
* Organized * Customer Service * HHA certificate
EXPERIENCE
NeedyMeds, GloucesterMA April, 2016 – July, 2016
Call Center / Helpline Counselor
 Nonprofit Informational Source
 Novocure Patient Assistance Program
 Answer Helpline, Drug Discount Line and Safe Needle Disposal
TLC @ Home, LLC, Gloucester, MA September, 2013 – April, 2016
Homemaker/Companion/Home Health Aide
 Patient care including feeding, dressing, meals
 Safety, bathing, hygiene, medicine reminders
 Companionship, transport to medical appointments
Sweats of Rockport, Rockport, MA March, 2010 – September, 2013
Clerk
 Customer Service
 Scheduling
 Hired Sales Clerks
 Balanced Cash Register
Great Original Designs, Rockport, MA January, 1993 – October, 2000
Co-Owner of Toy Invention Company
 Interacted with agents, business owners
 Prototypes
 Administrative Tasks
Cape Ann Savings Bank, Gloucester, MA June, 1987 – December, 1992
Trust Clerk
 Dividend/Interest Collection
 Settlement of all trading
 Proxy Distribution
 Corporate Actions
 Discount Brokerage
Gloucester Bank and Trust, Gloucester, MA May, 1987 – May, 1989
Loan Processor
 Complete loan operations
 Set up new loans
 Accounts Receivable/Payable

2. Education
North Shore Community College, Beverly, MA
Coursework in Business Administration, Finance, Banking and Accounting
REFERENCES AVAILABLE UPON REQUEST