1. Suman Thapa
12 Montrose Street,
Somerville, MA 02143
suman.thapa02143@gmail.com
OBJECTIVE: Obtain a position of Bank Teller or Universal Banker position utilizing
my five years of banking experience
SKILLS
 Skilled in processing transactions accurately
 Trained in bank security, anti–money laundering policies, counterfeit detection,
and check fraud and forgery detection
 Great at building relationship with customers
WORK EXPERIENCE
Cashier
Dunkin Donuts, Boston, MA June 2015 – Present
 Achieved the daily sales goals by up-selling promotional products
 Sold Dunkin Donuts reward card and DD Perks
 Prepared a variety of food and beverage orders following customer specifications
 Answered questions regarding the menu and the ingredients used in all products
Customer Service Representative
Bank of Kathmandu, Nepal Dec 2012 to May 2015
 Delivered personalized service over the phone and in person
 Worked with and advised customers in opening and closing accounts
 Provided customer assistance with balance details and other inquires
 Contributed to external and internal sales activities
Bank Teller
Bank of Kathmandu, Nepal Feb 2012 to Dec 2012
 Received recognition for the best customer service in my branch
 Made all sales goals and processed transactions with high accuracy
 Prevented losses by carefully following ID policies and check fraud procedures
 Balanced cash 100% of the time
EDUCATION
Certificate, Careers in Banking and Finance
Asian American Civic Association, Boston, MA, December 2016
 Trained in banking procedures, policies, services and regulations
 Extensive education on customer service and cross sales strategies
 Completed over 30 hours of direct training from local banking executive
Bachelor Science in Business Studies
City College of Management, Banke, Nepal