1. Tracy L. Fitters
417 North Fromholtz Road
Brodhead, Wisconsin
53520
tkempfpdc@yahoo.com
608-426-2079 (Mobile)
Skills
 Admin & Clerical Jobs - Clerical, Clerk
 Health Care - CNA, Food & Nutrition, Health Care Customer Service, Health Care
Strategy, Pharmaceutical, Physical Therapy
 Sales & Marketing - Sales, Sales Rep
 Banking & Finance - Bank Teller, Banking
 Customer Service - Customer Service Manager, Customer Service Rep
 Retail - Retail Sales Associate
 Leisure/Tourism - Tour Guide
Work Experience
Assistant Retail Manager
Agrace Thrift Store Janesville, Wisconsin
May 2014 to February 2016
 Assign employees to specific duties
 Direct and supervise volunteers
 Monitor sales activities to ensure that customers receive satisfactory service and quality goods
in sales, inventory-taking, reconciling cash receipts,or in performing services for customers
 Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints
 Prepare daily deposits and entering sales into QuickBooks Pro
Bank Teller
Wells Fargo in Stoughton, Wisconsin
February 2013 to October 2013
 Balance the cash in my till several times a day
 Discuss with customers products that may be useful to them for their financial needs
 Make sure the transactions that I do for my customers are done correctly the first time
 Enter payments to loans for customers
Customer Service Representative
Swiss Colony in Monroe, Wisconsin
October 2011 to February 2013
 Take customers orders
 Help customers with any problems or concerns with their orders
 Transfer customers to the right department if I am unable to help them
 Process payments for customers

2. Certified Nursing Assistant
Lori Knapp in Prairie du Chien, Wisconsin
April 2011 to October 2011
 Feed and do personal cares with clients
 Ambulate clients
 Bath clients
 Socialize with clients and help them with activities of daily living
 Administer medications to clients
Care giver
Todd Kempf Fiscal Agent in Prairie du Chien, Wisconsin
August 2010 to September 2010
 Gave Todd his scheduled medication
 Did personal cares
 Took Todd to and from dialysis
 Made meals for Todd
 Took Todd to various doctor’s appointments
Customer Service Representative
Lady Luck Casino in Marquette, Iowa
July 2006 to August 2010
 I handle all the funds that go in and out of the cage
 Keep my till balanced
 Make sure that when paying out a jackpot that it is correct
 Refill the table games with the correct chips
 Answer customers’ complaints and questions
 Cash in checks, chips, credit cards, and redemption certificate for customers
Customer Service Manager
Wal-Mart Supercenter in Prairie du Chien, Wisconsin
April 2003 to June 2006
 Managing the cashiers so the customers checkout experience is an enjoyable one
 Verify the money that goes in and out of the registers, from our podium, and to the
accounting office are accurate
 Conduct coaching for the improvement of our cashiers so that they may be motivated to
serve our customers better
Education History
 USCI in Fort Collins, Colorado
 Southwest Technical College in Fennimore, Wisconsin
 Pearl River Vocational College in Hattiesburg, Mississippi
References provided upon request.