1. Susan Duncan Gentille
4912 Ritter Road, Bellville, Oh • 419-886-4363 / 419-543-0972 cell • susgentille@embarqmail.com
QUALIFICATIONS SUMMARY
Top-performing retail management professional with more than 25 years of extraordinary leadership
and a strong record of surpassing company sales goals in large department stores. Goal-driven self-starter
with exceptional ability to train and develop team members and cultivate morale even in stressful high-
volume work environments. Highly visual, with an artistic eye toward superior execution of marketing
strategies. Innovative thinker and problem-solver. Astute fiscal manager with extensive experience in
budgetand expense optimization.
CORE COMPETENCIES
 Outstanding communications and
interpersonal skills
 Strong focus on superior customer service
and satisfaction
 Excellentstaff training/developmentskills
 Ability to prioritize and execute multiple
tasks in a limited timeframe
 Self-starter
 Exceptional knowledge surpassing
retail/marketing basics
 Acute eye for detail
 Excellent in high-stress environments
 Hard-working, with personal integrity
 High-energy and focused
 Adeptat all computer skills necessary, not
limited to retail sales operations
PROFESSIONAL EXPERIENCE
Kohl’s Department Stores Mansfield, OH/Delaware, OH 1999 to present
Assistant Store Manager
Execute all human-resource functions at the store level, including hiring, training and developing
employees for a strong customer-service impact.
 Oversee all operations at store level including freight flow
 Manage all merchandising for children, home and shoes departments
 Development director for future executives in the Columbus, Ohio, district
Lazarus Mansfield, OH 1988 to 1999
Sales Manager
 Managed cosmetics and all RTW areas at various times during tenure with Lazarus
 Trained employees districtwide in cosmetics sales and marketing programs
 Developed and led training for conversion store acquisitions
Skilken Properties Mansfield, OH 1984 to 1988
Marketing Director
 Developed strategic marketing programs for three large shopping centers

2. SUSANDUNCANGENTILLE • 419-886-4363/419-543-0972 •
susgentille@embarqmail.com
 Conducted all public relations/advertising campaigns for the three shopping centers
 Successfully organized and executed all special events at the three shopping centers
COMMUNITY LEADERSHIP
 Trustee, First Vice President, Mansfield ArtCenter Board ofTrustees, summer 2015‒present
 Board member, Richland County Foundation Women’s Fund Advisory Committee, 2014‒ present
 Former Advisory Council Member for Catalyst
 Former Board Member for National Alliance on Mental Illness (NAMI) Richland County
EDUCATION AND TRAINING
 Marketing II (International Council of Shopping Centers), certification from Michigan State
University, East Lansing, MI
 Marketing I (International Council of Shopping Centers), certification from University of
Georgia, Athens, GA
 B.S. of Comprehensive Art Education, Ashland University, Ashland, OH
o Faculty Honors and Academic Honors Distinction
 Studied Art Education, University of Bridgeport, Bridgeport, CT
 Studied Art Education, Ashland University, Ashland, OH
 Studied Fine Arts, Ohio Northern University, Ada, OH
o Freshman and Sophomore Scholar (ONU)
REFERENCES
References are available upon request.