Jyoti Dogra is seeking a position that utilizes her 7 years and 6 months of work experience. She currently works as a Team Leader for TCS e-serve, handling a team of 6 associates and performing reconciliation tasks for CitiFinancial accounts. These tasks include researching aging items, corresponding with branches, preparing reports, and approving journal entries. She previously worked as a Mortgage File Auditor for Bank of America Continuum solutions. Dogra has an MBA with dual specialization in Finance and Marketing and is proficient in various computer programs and applications.

1. JYOTI DOGRA
Mobile: 9711574206
E-mail: jyotidogra0512@gmail.com
CAREER OBJECTIVE:
To be in a position in a result oriented company that seeks an ambitious and career conscious person
where acquired skills and education will be utilized towards continuous growth and
advancements.
WORK EXPERIENCE: Total work exp. of 7 years and 6 months.
 Currently working as a Team Leader with TCS e-serve (Formerly known as CGSL (CitiGroup
Global Services Limited) from 4th
August 2008 till date.
Process description and nature of accounts:
Key responsibility areas: As Team Leader- Handling the team of 6 Associates.
Reconciliation for CitiFinancial
 Monitoring of daily Reconciliation and matching on Recon plus.
 Extensively researching on various applications for the Ageing Items and current Items, to get
them cleared.
 Contacting the CitiFinancial Branches in USA and Canada through Phones, Faxes and E-mails
to get the outstanding items cleared.
 Responding on time to the emails, phone calls and other client queries including Compliance,
Collections and Treasury.
 Preparation of Monthly reports like MOR (Monthly Operating Report), KPI Tracker, ORE
( operational Risk report)
 Approving Journal Entries to Reclass or Write off the Unresolved Outstanding Items through
Peoplesoft.
 Working in close coordination with fraud & compliance team & collections team to research
the open items..
 Monitoring and tracking timely submission and Proofing of monthly ageing on E-recon(by the
team)on a monthly basis and reviewing/approving the reconciliation packages with all the
supportive documentation.
 Voiding the checks manually on branch requests after proper research in terms of duplicacy
and fraud.
 Contacting the Bank for information and requesting correction on pending checks.
 Giving decision on daily basis on suspect checks to bank, so that checks could be treated
accordingly by the bank- pay or return.
 Responsible and involved in various offsite transition/Migration for Citi accounts to TCS.
Taking download and training the team on the same.
MIS Reporting
 Reporting eRecon download data having counts of fullkeys for the cycle,Unassigned and
Unsubmitteed accounts with the Clients and members of ARC (Account Review Committee)
and their Delegates from the day the cycle opens till the close on daily basis.
 Escalating Unassigned Account Owners, Unsubmitted Accounts and Unassigned Proof Owners
to ARC(Account Review Committee), and their Delegates.
 Reporting and Escalating accounts on a monthly basis with balances over 180 days for UK,
EMEA and NAM Regions Fullkeys(accounts).
 Mapping ARC Members for new Account Owners and updating the same in Access Database.
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2.  Preparing ARC Deck on a monthly basis which is shared with NAM Controllers, ARC
Members and BSCG Group.
 Monitoring and tracking if there are any high numbers of Unassigned accounts due to the
access deletion of either Account Owners or Proof Owners.
 Handling Segregation of Duties project for Citi as a Global Coordinator to eliminate existing
entitlement conflicts for Citi.
 Tracking daily BAU's ,KPI's and timelines of the all team members, assisting them with their
issues and queries. Maintaining error and performance tracker for the team and providing
timely feedbacks. All of these are being shared with Supervisor through daily dashboards.
 Preparing quarterly T&M study for the client and attending monthly process review calls.
 Training the new joinees on system applications and raising necessary entitlement.
Achievement: Received a ““ STAR OF THE MONTH “ award for several months for excellent
performance. Received “ Zero D certificate” several months for error free work. Received :STAR
PERFORMER” also.
 Worked as a Mortgage File Auditor with BACS (Bank of America Continuum solutions Pvt
Ltd), a captive unit of Bank of America, USA) from 29 Oct’07 till 1st
Aug’08.
Process: CRE (Customer Real Estate) – Audit of Mortgage Loan Documents.
PROFESSIONAL QUALIFICATION:
Course Institute/University Year of passing
M.B.A.
(with dual specialization in Finance &
Marketing)
Dehradun Institute of Technology,
Dehradun. (U.P. Tech. University,
Lucknow)
2007
B.Com.
Govt. (P.G.) College, Rishikesh
(H.N.B. Garhwal University, Srinagar)
2005
ACADEMIC QUALIFICATION:
Course Institute/University Year of passing
10+2 O.S.N., Rishikesh (I.S.C. Board) 2002
High School O.S.N., Rishikesh (I.C.S.E.Board) 2000
PROJECTS UNDERTAKEN DURING MBA:
• Inventory Management.( Organisation : BPSL(Birla Power Solutions Ltd., Lal Tappad,
Dehradun.)
• Research Project (ICICI Bank(scope of Vehicle finance)
COMPUTER PROFICIENCY:
- Working knowledge of ERP applications like PeopleSoft, ReconPlus
- Tally 6.3, MS Office, Internet.
STRENGTHS:
Optimistic, Adaptable, Flexibility, Good Oral and Written Communication skills, willing to learn new ideas
and concepts.
PERSONAL DETAILS:
Father’s name Mr. Rajkumar Dogra
Date of Birth 05th
Dec. 1984
Language English, Hindi(R/W)
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3. Hobbies Reading books and Travelling.
(JYOTI DOGRA)
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