Shelly Anderson has over 5 years of experience in commodity grain and trading client service. She has held various roles at Cargill, Inc. and INTL FCStone providing customer service, contract administration, grain disposition, and education. Most recently, she owned and operated a full service catering and event venue for 2 years before returning to client service. She seeks a new opportunity to utilize her skills in customer service, accounting, and agriculture.

1. Shelly A. Anderson
674 CR 250 N
Pesotum, IL 61863
217.402.3503 shellyanderson04@yahoo.com
Professional Profile:
▪ Over five years experience in commodity grain and trading client service through multiple organizations.
▪ Extensive experience maintaining records and state mandated contracts used in grain marketing
▪ Strong ability and desire to learn new skills and incorporate them into daily work load.
▪ Outstanding customer service and communication skills
Employment History:
Cargill, Inc., Tuscola, IL
September 2014-December 2014, Sales Service Representative (SSR)
September 2013-January 2014, Sales Customer Service Representative (CSR)
September 2010-October 2010, Accounting Customer Service Representative (CSR)
• Responsible for keeping Cargill within compliance for state mandated Price Later Contracts.
• Perform contract administration activities including contract entry, amendments, addendums and confirmation.
• Assisting full time SSR’s with their daily responsibilities such as grain disposition, pricings, and setting basis.
• Assisting the client with their grain accounts and putting settlements through to accounting.
• Assisting Origination Specialists through the harvest season.
• Receive inbound calls, executing soft call transfers as appropriate.
• Help to generate growth by buying grain, answering basic market, product and service questions.
• Resolve contract, product or service issues and follow up to ensure the client is content.
• Perform control and monitoring functions, including customer signatures and grain position monitoring.
• Satellite facility customer data entry and grain transfers.
INTL FCStone, Bloomington, IL
Spring 2000-Spring 2002, Brokers Assistant
November 1, 2010-May 31, 2011, Brokers Assistant
• Answered and forwarded phone calls to correct broker
• Accepted and facilitated trades for hedge and speculative clients including commercial and individual accounts.
• Called trades to the Chicago Board of Trade and Kansas City Board of Trade and took the fill from the floor.
• Copied, distributed and verified trades on daily equity run
• Discrepancy remediation (research and present all information for the broker to justly rectify the situation)
• Communicated with clients as to the status of the account and margin calls
June 1, 2011-October 1, 2012, Education and Support Administrator, Selective
Hedge Division
• Canvassed for potential clients
• Developed and maintained client relationships
• Educated clients on how to best utilize the program
• Coordinated trade show events and investor meetings

2. 4.twenty.3 Culinary Arts and Event Planning, Freeman, SD
May 2009-May 2011, Owner and Manager; A full service venue offering catering onsite, offsite and event planning
• Negotiated the purchase of the former Case IH building.
• Called out notice for bids, interviewed and hired general contractor to complete renovations.
• Designed layout for the venue/entertainment space.
• Researched and negotiated purchase of all kitchen equipment.
• Developed logo and advertising strategies.
• Created menu and offerings, specialty cakes, and enhanced recipes.
• Conducted cost analysis and set pricing structure.
• Established standard operating procedures and client services.
• Account receivables, food orders, account payables, state forms and regulations.
• Planned and executed all preparation and delivery of meals.
• Interviewed and hired part time employees.
Anderson Household, Homemaker, Freeman, SD and Philo, IL
Spring 2002-May 2009
• My former husband and I decided it was in the best interest of our family for me to stay home to care for our four
children while supporting my husband as he grew his career as a Ph.D., Nutritionist with Standard Nutrition
Company.
Grand Prairie Co-Op, Philo, IL
Fall 2001, Office Assistant
• Temporary part-time help managing grain scales, organizing office space, and customer service.
Education
Black Hawk College, August 1989-1991
University of Illinois, August 1991-August 1993; Graduation 1998
Series 3 Licensed (expired October 1, 2014)