Resume for Annissa C. Banister

1. ANNISSA C. BANISTER
90 WATERFORD DRIVE, FLORISSANT, MO 63033  H: 314.838.1288 | C: 314.761.5579  ACBANISTER@YAHOO.COM
QA TEST ANALYST/BUSINESS ANALYST/SOFTWARE DEVELOPER
Analytical, results-driven leader with more than ten years of experience in IT environments, and expertise in website and web
application design, development, and testing.Versatile and self-motivated professional with a strong work ethic.Offers keen attention
to detailand innovative approaches to secure successful project execution through testing operations and product/service launch.
CORE COMPETENCIES
Requirements Definition ~ Project Management ~ Programming ~ Quality Management~Technical Documentation~ SDLC
Agile&Waterfall Methodology ~Technical Documentation ~ Performance Metrics Reporting ~ Training &Development
PROFESSIONAL PROFILE
AT&T/SBC
Quality Assurance& Test Analyst/Business Analyst June2004– April 2011
Quality Assurance& Test Analyst
 Directed systems testing for certification and new application integration; successfully completed quality control and test
analysis procedures for new intranet site, web portal, CMS, and Interwoven TeamSite content management web
application tool.
 Created systems integration and user test plans, cases, and summary reports; tracked and recorded defects in Mercury
TestDirector and HP Quality Center; provided daily status reporting to project team; conducted daily sanity testing on
page-load time, functionality, and display.
 Served as Test Lead on several complex projects simultaneously for Java, GUI, client-server and web based applications.
 Automated test scripts using HP QuickTest Professional.
 Actively participated in the planning, design, integrating, testing, implementing, and maintaining and support of
application software delivered on time and within budget using Agile methodology.
 Developed sanity, functional, integration, system, regression, and user acceptance test cases and scripts based on technical
requirements and detailed design documents; established deliverables, schedule, exit criteria, and project baselines.
 Expedited Windows Vista and Windows 7 Certification test processes for AT&T’s Insider intranet site, att.net Portal, and
Sonic Content Management System (CMS).
 Tested online content in Internet Explorer, Chrome, Firefox, and Safari browsers.
 Tested AT&T’s Insider mobile intranet site on a variety of mobile devices and platforms.
 Used Microsoft SQL Server to assure link hits and tracking data were written to the log file.
 Lead test script peer review meetings with the CMI team and earned approval from stakeholders.
 Assisted executing performance/load testing using HP LoadRunner.
 Worked periodic weekends and after hours to ensure high quality testing and implementation.
 Championed QA training sessions for test team and authored detailed test training documentation.
 Continuing to retain and enhance my skills with education of the latest testing methodologies/principles,
technology/software and markup, scripting, and programming languages.
Business Analyst
 Collaborated with project manager and software developer through project lifecycle; defined requirements, set
milestones/timeline, documented business/functional specifications, design, and visual screen.
 Followed the prescribed SDLC and operational framework while maintaining the integrity of project documentation
throughout the project life cycle.
 Monitored and analyzed website performance metrics for page view/visitor information and performance trends.
 Utilized Microsoft SharePoint to retrieve testing requirements, milestones, manage and share documents across multiple
organizational platforms.
 Exhibited excellent communication skills used to interface effectively with overseas teammates.
 Trained to create business, network, software, web, and other technical diagrams using Microsoft Visio.
 Trained to create project schedules, resource assignments, and visual reports using Microsoft Project.
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2. ANNISSA C. BANISTER
90 WATERFORD DRIVE, FLORISSANT, MO 63033  H: 314.838.1288 | C: 314.761.5579  ACBANISTER@YAHOO.COM
PROFESSIONAL PROFILE (CONTINUED)
Business Analyst (Continued)
 Attended daily status meetings with testers, developers, project managers, business analysts, and clients to discuss
planning, testing results, open defects, bug fixes, walkthroughs, and client feedback.
 Conducted peer reviews to ensure high quality control; reported status of project testing and defects to middle and upper
management.
 Managed on-call schedule for CMI team to provide 24x7 support for TeamSite content management web application tool;
created and managed project release plans detailing timelines, responsible parties, job tasks, and contact information.
 Contributed to Key Learnings and Best Practices documents to help improve project implementation and page
performance.
Software Developer October 1999 – May 2004
 Designed and updated static and dynamic web pages on branded external websites via Vignette Story Server utilizing
HTML, DHTML, XML, CSS, TCL/TK, XML, ColdFusion, and IBM WebSphere.
 Coded, tested and deployed web services based applications for the branded telephone company websites and maintained content
and functionality of Web Shopping Cart.
 Utilized Quest TOAD and Microsoft Access to retrieve and manipulate Web Shopping Cart data from database tables.
 Modified Oracle and SQL Server database tables with SQL*Plus.
 Created and edited images and documents in Adobe PhotoShop and Adobe Acrobat.
 Provided users access to TeamSite web application tool via UNIX utilizing multiple pseudo codes.
 Managed helpdesk support for Interwoven TeamSite website development tool by examining/debugging error log files to resolve
workflow issues and resolving technical issues.
TECHNICAL SKILLS
Defect/Test Management: Scripting Languages: Web Services/Development: Other Software:
Mercury TestDirector JavaScript Interwoven TeamSite Adobe Photoshop
HP Quick Test Professional JCL IBM WebSphere FileZilla
HP Quality Center TCL Adobe ColdFusion Cisco VPN Client
Fiddler Programming Languages: DHTML Macromedia Homesite
HP Load Runner (Novice) COBOL Microsoft SharePoint Microsoft Office Suite
Database Management: C/C++ Markup Languages: Microsoft Project
Microsoft Access PL/1 HTML Microsoft Visio
Microsoft SQL Server SQL XML SQL*Plus
Oracle Visual Basic CFML Vantive HelpDesk
Toad Java (Novice) CSS Vignette StoryServer
EDUCATION & TRAINING
Pursuing the designation as Certified Software Tester (CSTE), QAI Global Institute – 2012
Six Sigma White Belt Certification – 2010
MBA, University of Phoenix(Online Campus) – 2007
BSBA in Computer Information Systems (Networking), University of Central Missouri – 1999
BSBA in Marketing, University of Central Missouri – 1998
PROFESSIONAL ORGANIZATIONS
St. Louis Quality Assurance Association (STLQAA) – 2012
Computer Village Outreach Program (Instructor) – 2012
Delta Sigma PiProfessional Business Fraternity – 1995
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