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Resume 0909

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Resume 0909

  1. 1. ISA RYAN P.O.BOX 1662 Greenwood Lake, New York 10927 845-644-4191 * lisamazzaryan@yahoo.com * Cell: 845-234-9137 Director of Sales ~ Committed to superior performance ~ PROFILE Sales Excellent customer service skills and possesses transferable skills as an experienced owner and operator of a family restaurant. Demonstrates superior customer service skills and acts as a positive role model for all employees. Continuously improves service by assessing and addressing service problems. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property, promotions and events and is present and visible at customer events. Strong ability to manage and direct catering, banquet and convention services (see events planner). Controls products, services and facilities for maximum guest satisfaction. Ensures compliance with all health & fire rules and regulation Event Planner: (for Allstate Insurance) Designs, plans, implements and administers meetings, conferences, workshops, trainings, and events. Works as part of a team as lead planner on client meetings. Coordinates client requirements, authorizes supporting services, and initiates contracts with supporting vendors, in all phases of the conference and meeting planning processes. Leads associates in providing general logistics and meeting planning support. Oversees registration, site selection and hotel contracting, banquet event ordering, program schedules and agenda, audiovisual planning, transportation plans, and on-site meeting support plans. Prepares and distributes documents and packets of information. Manages all data related to conference registrants including registration reports, rooming lists, invitation mailing lists, tracking reports, nametags, and follows-up with guests to ensure their requests or problems have been met to their satisfaction. Works within budget and complies with sales regulation for financial arena. ISA RYAN P.O.BOX 1662 Greenwood Lake, New York 10927 845-644-4191 * lisamazzaryan@yahoo.com * Cell: 845-234-9137 Director of Sales ~ Committed to superior performance ~ PROFILE Sales
  2. 2. Excellent customer service skills and possesses transferable skills as an experienced owner and operator of a family restaurant. Demonstrates superior customer service skills and acts as a positive role model for all employees. Continuously improves service by assessing and addressing service problems. Immediately addresses service issues and follows up to ensure guest satisfaction. Keeps team well informed of property, promotions and events and is present and visible at customer events. Strong ability to manage and direct catering, banquet and convention services (see events planner). Controls products, services and facilities for maximum guest satisfaction. Ensures compliance with all health & fire rules and regulation Event Planner: (for Allstate Insurance) Designs, plans, implements and administers meetings, conferences, workshops, trainings, and events. Works as part of a team as lead planner on client meetings. Coordinates client requirements, authorizes supporting services, and initiates contracts with supporting vendors, in all phases of the conference and meeting planning processes. Leads associates in providing general logistics and meeting planning support. Oversees registration, site selection and hotel contracting, banquet event ordering, program schedules and agenda, audiovisual planning, transportation plans, and on-site meeting support plans. Prepares and distributes documents and packets of information. Manages all data related to conference registrants including registration reports, rooming lists, invitation mailing lists, tracking reports, nametags, and follows-up with guests to ensure their requests or problems have been met to their satisfaction. Works within budget and complies with sales regulation for financial arena. WORK EXPERIENCE Holiday Inn Hotel & Conference Center, Fishkill, New York July, 2009 to August, 2009 Catering Sales Manager/ Wedding Consultant Create and maintain database ( Caterese) Prospection new clients 5 per day Networking ( Chamber of Commerce, The Knott) Direct staff in sales process, Effectively communicate with team Follow up with clients/leads Conduct tours of hotel Create menu presentation and up selling of wine, entertainment, lighting Negotiate & achieve maximum revenue with clients to their wishes Closing of deal Sales meetings Team brainstorming ideas to motivate staff Review forecast reports Create all sales material and presentations via Powerpoint Attend most event Create Wedding Display with preferred vendors 2
  3. 3. Negotiate contracts Market all areas of hotel, delegate, and motivate fellow employees, Creative planning, thinking and designing of events Created vendor relationships towards marketing hotel and services Decorate Wedding Display, update wedding styles, colors, themes, gifts Involved in Tri State Bridal Shows Market Hotel in Bridal Arena Room Blocking Execute all business and social functions Developed local business relationships Allstate Insurance Company, Fishkill, New York 2005-2009 Senior Claims Processor: * Created more efficient method of monitoring spreadsheets of open claims * Negotiate claims with vendors and customers * Investigate and research claims * Make payout decisions * Dispatch adjusters to various automotive shops * Assist customers with all phases of the claim process * Arrange for Rental vehicles * Order and review police reports and property damage claims Allstate Insurance Company, Suffern, New York 2001-2005 Senior Sales Administrator and Event Coordinator: * Supervised four person team * Selected sites based on events' requirements * Conducted contract negotiations and provided hotel conference rooms, guest room accommodations, transportation, menus and entertainment * Developed agendas, created manuals and other materials required for a successful * Negotiated selection of speakers * Worked with outside vendors regarding logistical, registration, and travel matters * Coordinated and supervised all training sales events * Booked rooms, planned menus, arranged entertainment and ordered gifts, flowers, wine/champagne, et al. for VIPs * Arranged travel via air, bus and car for groups * Coordinated room set ups and audio visual requirements * Negotiated billing arrangements * Communicated daily with hotels sales staff and front desk * Maintained positive relations with hotel staff for annual training * Produced all sales training manuals * Secured lodging for four day training at up scale properties; coordinated entertainment, expenses and awards for group of 150 * Review contracts, BEO and budget 3
  4. 4. * Process all payments within established budget guidelines Family Restaurant The Pitt Stop Cafe 1995-1999 Owner / Operator: * Ensured an optimal dinning experience * Monitored compliance with health, sanitation and fire regulations regarding food preparation, serving, and maintenance * Planned menus focusing on nutritional value, palatability, popularity, and cost * Monitored food preparation and methods, size of portions, garnishing and presentation of food to ensure food is prepared and presented in a superior manner * Directed worker training, resolved personnel problems, hired new staff, and evaluated employee performance * Scheduled cooks' assignments to ensure economical use of food and timely preparation * Estimated food, liquor, wine, and other beverage consumption and stocked accordingly * Monitor budget, and payroll records, * Resolved customer issues * Oversee and enforce nutrition standards for dining establishment based on accepted industry standards EDUCATION University of Phoenix, Axia College Pursuing an associate of arts degree in Hospitality Management RELEVANT COURSES IT and Hospitality Research - Finance for Hospitality Research - Food and Beverage Management Research - Lodging and Management Research COMPUTER SKILLS * MS Word, Excel and PowerPoint * Next Gen AS 400 Caterese, catering program Allstate Insurance Company, Fishkill, New York 2005-2009 Senior Claims Processor: * Created more efficient method of monitoring spreadsheets of open claims * Negotiate claims with vendors and customers * Investigate and research claims * Make payout decisions * Dispatch adjusters to various automotive shops * Assist customers with all phases of the claim process * Arrange for Rental vehicles * Order and review police reports and property damage claims 4
  5. 5. Allstate Insurance Company, Suffern, New York 2001-2005 Senior Sales Administrator and Event Coordinator: * Supervised four person team * Selected sites based on events' requirements * Conducted contract negotiations and provided hotel conference rooms, guest room accommodations, transportation, menus and entertainment * Developed agendas, created manuals and other materials required for a successful * Negotiated selection of speakers * Worked with outside vendors regarding logistical, registration, and travel matters * Coordinated and supervised all training sales events * Booked rooms, planned menus, arranged entertainment and ordered gifts, flowers, wine/champagne, et al. for VIPs * Arranged travel via air, bus and car for groups * Coordinated room set ups and audio visual requirements * Negotiated billing arrangements * Communicated daily with hotels sales staff and front desk * Maintained positive relations with hotel staff for annual training * Produced all sales training manuals * Secured lodging for four day training at up scale properties; coordinated entertainment, expenses and awards for group of 150 * Review contracts, BEO and budget * Process all payments within established budget guidelines Family Restaurant The Pitt Stop Cafe 1995-1999 Owner / Operator: * Ensured an optimal dinning experience * Monitored compliance with health, sanitation and fire regulations regarding food preparation, serving, and maintenance * Planned menus focusing on nutritional value, palatability, popularity, and cost * Monitored food preparation and methods, size of portions, garnishing and presentation of food to ensure food is prepared and presented in a superior manner * Directed worker training, resolved personnel problems, hired new staff, and evaluated employee performance * Scheduled cooks' assignments to ensure economical use of food and timely preparation * Estimated food, liquor, wine, and other beverage consumption and stocked accordingly * Monitor budget, and payroll records, * Resolved customer issues * Oversee and enforce nutrition standards for dining establishment based on accepted industry standards EDUCATION 5
  6. 6. University of Phoenix, Axia College Pursuing an associate of arts degree in Hospitality Management RELEVANT COURSES IT and Hospitality Research - Finance for Hospitality Research - Food and Beverage Management Research - Lodging and Management Research COMPUTER SKILLS * MS Word, Excel and PowerPoint * Next Gen AS 400 Caterese, catering program 6

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