1. Shay H. F. Black
5717 78th Ave N. Pinellas Park, FL 33781 Cell: 727-415-6311 email: shayhfblack@outlook.com
SUMMARY
Enthusiasticand hard-working person with over17 years ofexperience withOSI Restaurants,a leader inthehospitality industry. I havea strong backgroundin
restaurant operations. Consistently achieving andmeeting performancegoals with a passionfor hospitalitythat always exceeds theguest’s expectations.
HIGHLIGHTS
*Team Building / Staff Training *Customer Service
*POS Training *Continuous PerformanceImprovement *Quality Assurance
*Resourceful Problem Solver *Outstanding Communication Skills
EXPERIENCE
Outback Steakhouse
10/99 –Present
Bloomin’ Brands, Inc. (formerly known as OSI RestaurantPartners,LLC) is a hospitality industry company thatowns severalAmerican casualdining restaurantchains.
Server/Head Wait /Take Away/Bartender
 Providing a warm andfriendly servicetocustomers
 Having completeknowledge ofall food and drinkthat the restaurant offers
 Provided team work tofellow Outbacker’s
 Daily balancing ofallRestaurant’s debits & credits
 Conductedall food and liquor classrooms for newhires
 Completed training schedules for new hires
Publix
10/12 –09/13
Boar’sHead Certified Deli Associate
 Full knowledgeofdeli procedures
 Provided customer service
 Production Team
 Promoted to fulltime within5 months
SKILLS
POS PosiTouch systems
EDUCATION & CERTIFICATIONS
Jesuit CatholicHigh School –Tampa, FL