Alicia Kress is seeking an administrative specialist position with over 13 years of customer service experience. She types 60 WPM accurately and is a quick learner who can adapt to new responsibilities. She has skills in typing, answering phones, computers, filing, retail sales, multi-tasking, record keeping, and using office equipment like copiers and faxes. Her experience includes roles at Principal Financial Group, Target, Best Buy, The Cove Bar & Grill, and America's Best Contacts & Eyeglasses.

1. Alicia D. Kress
308-380-1962
aliciakress@hotmail.com
OBJECTIVE: Administrative Specialist
SUMMARY
* Over 13 years of customer service experience in various settings.
* Accurately type 60 WPM.
* Quick learner who can easily adapt to new responsibilities.
* Cooperative and dependable; get the job done efficiently and quickly.
OFFICE SUPPORT SKILLS
GENERAL SKILLS
- Typing - Answering Phones - Computer Skills
- Filing - Retail Sales - Multi-tasking Skills
- Issuing Receipts - Inventory - Keeping Records
- Maintaining Calendar - Prepare Reports - Write Checks
- Using A Copier - Using A Fax Machine - Pricing
- Invoicing - Accounts Receivables - Accounts Payables
COMMUNICATIONS AND INTERPERSONAL
Established and maintained good rapport with coworkers and clients in every position.
-Assisted participant’s with their employer-sponsored retirement plans at Principal.
- Courteously provided information and customer assistance at Target, and Best Buy.
- Served as waitress and bartender to improve communication between various
people at The Cove Bar & Grill, and Stueby's Alibi Lounge.
- Answered and directed telephone calls at America's Best Contacts & Eyeglasses.
ADMINISTRATIVE
* Prepared reports for The Cove Bar & Grill.
* Investigated customer complaints at The Cove Bar & Grill.
* Interviewed and hired potential employees at The Cove Bar & Grill.

2. * Maintained orders and bank accounts for The Cove Bar & Grill.
* Provide phone assistance to people enrolled in Qualified Retirement Plans at Principal
Financial Group.
* As cashier for over 8 years:
- Accurately balanced deposits and books - Answered phones
- Prepared monthly and weekly sales reports - Made deposits
WORK EXPERIENCE
Investor Specialist I Principal Financial Group 2014-Present
Receptionist America's Best Contacts & Eyeglasses, Lincoln, NE 2012-2013
Sales Floor Rep. Target, Kearney, NE 2010-2012
Head Bartender/Waitress The Cove Bar & Grill, Grand Island, NE 2010-Close 2010
Cashier/Sales Floor Rep. Best Buy, Grand Island, NE 2009-2010
Bartender/Waitress Stueby's Alibi Lounge, Grand Island, NE 2009-2010
EDUCATION
Northwest High School Diploma, Grand Island, NE
Central Community College, Columbus/Grand Island, NE
Completed courses in General Studies. Courses planned in Business Administration.
REFERENCES: Presented upon request.