Benjamin Flores has over 10 years of experience in restaurant management and operations. He has a proven track record of success, having helped operate the highest volume Applebee's franchise restaurant with weekly sales over $100,000. He is bilingual in English and Spanish and is certified as a butcher and meat cutter. Flores is focused on delivering exceptional customer service and raising service standards through coaching and training of employees.
1. BENJAMIN FLORES
4519 Frankfort, El Paso, TX 79903 | C: (915)208-7917 | benjiflores2129@gmail.com
SUMMARY
I have winning attitude and desire to deliver an exceptional dining experience. Focused on
setting high expectations and raising service standards. Coaching and teaching is part in my daily agenda. I am
eager; I will not settle or stay stagnant in my work. I was told growing up that it not what you know but who
you know. I turned it around, knowledge is power. Knowing the right people and backing it up with great
knowledge, Disguise the Limit for oneself.
"Employee is Sales and Sales is Profit"
HIGHLIGHTS
Very Strong and well-rounded Finances
with all aspects of the Food Inventory
Restaurant business Bar Inventory
Strong Leader / Supervisor Skills Payroll
Loyal, Devoted, Committed, Customer Service and Gust
Hungry Relations
Stable work history Forecasting sales and labor
Adaptable matrix for the week
Bilingual in English and Spanish Food and liquor ordering
Certified Meat Cutter
ACCOMPLISHMENTS
Operated in a franchise that was top 5 in the nation out of 33 franchise
Helped operate and run the highest volume restaurant in the franchise,
weekly sales of $73,000 min and up to $100,000+
Certified by El Apple Franchise as a Bucher and Meat Cutter
Opened a new location that generated a record high $106,000 open week
EXPERIENCE
02/2013 to 05/2016 Manager
El Apple (Applebee's) - El Paso,TX
Scheduled and directed staff in daily work assignments to maximize
productivity. Conducted daily pre-shift as well as weekly departmental meetings to
ensure organizational efficiency. Exhibited thorough knowledge of foods,beverages,
supervisory duties, service techniques, and guest interactions.
Optimized profits by controlling food, beverage and labor costs on a daily basis.
Was given a great Opportunity to open a new location as a manager, and
generated a record high of $106K in sales during week one. Helped and managed 9 out of
11 locations; two of the locations were the Trainer Store. I was also able to experience
the market outside of El Paso and Las Cruised and travel to San Angelo, Texas, helped run
operations for a
month till a GM was brought into place.
09/2011 to 02/2013 Server/ Bartender
El Apple (Applebee's) - El Paso,TX
I was promoted by my GM and Area Director to Management
01/2011 to 09/2011 Server/ Bartender
Big Al's Wing & Suds - El Paso ,TX
04/2006 to 04/2011 Warehouse Manager/ Field Operator
Pazos Entertainment - El Paso, TX
Initiated negotiations regarding vendor contracts and kept updated records of
contracts. Developed and maintained exceptional customer service standards.
EDUCATION
2008 High School Diploma: High School Diploma
Stephen F. Austin - El Paso,TX, El Paso
Criminal Justice
Park University - El Paso,TX, Fort Bliss
