1. DONNA MCCARTHY
12-7 Thayer Pond Drive
North Oxford, MA 01537
PHONE: 508-397-6084 EMAIL: dag57@charter.net
SUMMARY
Conscientious, committed professional with over 35 years of experience in health, education and training. Recognized for ability
to communicate effectively and develop strong relationships both in the community and in the workplace. Experience in grant
writing, IRB's, articles, Power Point presentations and web and other content writing.
EMPLOYMENT
NAVIGATOR/CARE COORDINATOR 2013 – 2015
Fallon Total Care/ FCHP Worcester, MA
Coordinated member care as part of an interdisciplinary team including, Nurse Case Manager, Behavioral Health Case
Manager, family members, Primary Care Providers, Medical Specialists, LTSS agencies, and durable medical supplies
companies.
 Conducted in-home client visits with Care Coordination team to assess members’ social, medical and physical and
behavioral health support needs. Assisted in the creation and implementation of members’ ICP (Individualized Care
Plan)
 Provided statistical data and case summaries for the program’s High ER Utilizer initiative through in depth research
and tracking of medical claims histories in QNXT. Set individual member goals, based on this data to affect change in
member’s awareness of their health care benefits to increase positive health outcomes.
 Collaborated with FTC pharmacist and Nurse Case Manager with medication reviews and member education to
increase awareness and adherence to their prescription drug regimens.
 Maintained all member medical and insurance records in accordance with HIPPA Compliance Law in the TruCare
database system. Gathered data from member’s medical records in areas such as preventive health screenings to
ensure the member received health care according to established guidelines.
 Ensured smooth transitions of care for members admitted to or discharged from hospitals, in-patient programs and
skilled nursing facilities by obtaining discharge documentation and re-assessing member needs for their ICP.
OUTREACH LIAISON/ CASE MANAGER 2006 - 2013
Pharmacy Outreach Program, MCPHS University, Worcester, MA
Community outreach and education and case management for Massachusetts residents seeking assistance with prescription
medication costs and insurance including Medicare and Medicaid beneficiaries, uninsured and under-insured residents.
 Worked collaboratively with local, state, and federal programs and private corporations involved in medication
management. This included Medicare, Center for Medicare Services in MA, MA Health, Prescription Advantage,
Commonwealth Care, Health Safety Net, Social Security, local special generic pricing programs, pharmaceutical
companies and other local programs.
 Developed and implemented Community Outreach and Education programs including professional conference
workshop presentations.
 Researched and wrote grants for Pharmacy Outreach Program; Assisted in writing of program IRBs.
 Designed, maintained and wrote all content for the MCPHS Pharmacy Outreach Program web site.
 Wrote and edited the Guide to Prescription Access in Massachusetts.
 Assisted in training and supervising MCPHS pharmacy students.
 Maintained client information and other statistical data in program database.

2. AGENCY RELATIONS COORDINATOR 2002 – 2005
Worcester County Food Bank Shrewsbury, MA
Developed, monitored and maintained relationships between the Food Bank and its 270 partner agencies in Worcester
County. Collected and maintained service data for agency database used for program development, grant writing,
legislative advocacy, and public education.
Accomplishments included:
 Collaborated in the creation of the Worcester County Hunger Free Network – a group of four regional service area
groups.
 Co-facilitated the county’s four regional quadrant groups with duties that included: facilitating quarterly meetings
and developing and implementing action plans for the network.
 Assisted in the Worcester County Food Bank advocacy efforts and public policy processes.
Media, Communications, and Event Planning Responsibilities:
 Maintained communications between the Food Bank, the Worcester County Hunger Free Network, and local
leaders from business, education, and government and public service organizations.
 Developed, produced, and distributed a quarterly newsletter. Assisted with media requests from print, radio, and
television.
 Organized and facilitated the annual Partner Agency Conference at Holy Cross College with an average of 100 in
attendance.
CLINIC INFORMATION SPECIALIST 1992 – 2001
Health Awareness Services of Central Mass, Worcester, MA
Coordinated and provided all information and referral services to clinic patients and general public Coordinated and
maintained a centralized patient information database and scheduling system for three agency clinic sites, including
maintenance of lab result records. Assisted two Nurse Practitioners with medical and social histories and prepared patients
for exams, e.g. blood pressure, height/weight.
SENIOR STAFF ADVISOR/INTERNSHIP COORDINATOR 1992; 1985 –1989
Dynamy, Inc., Worcester, MA
Coordinated and maintained over 200 internships with small businesses, private sector corporations, local city leaders and
educational and social service agencies, in the Worcester area.
 Developed new internships and acted as community liaison.
 Designed and coordinated all community service projects.
 Facilitated staff and student group meetings.
 Provided career and academic support and counseling for clients 17 – 21 years.
HEALTH EDUCATOR/CLINIC COUNSELOR 1984 –1986
Health Awareness Services of Central, MA, Worcester, MA
Developed and facilitated educational programs to adolescents, parents and professionals; coordinated and presented
educational programs in area high schools and social service agencies, and provided clinical and counseling services to
adolescents and families.
EDUCATION / TRAINING
Bachelor of Arts - 1979
Anna Maria College, Paxton, MA
CERTIFICATIONS / OTHER ACCOMPLISHMENTS
Certified in Ethical Clinical Trials on Human Subjects Certified HIPPA regulations
Information & Referral Certification ServSafe Certification
Outward Bound Blue Pearl: owner - handmade jewelry
REFERENCES FURNISHED UPON REQUEST