1. Lisa E. Oswald
8833 E. St. Charles Rd, Columbia, MO 65202
(573)999-3842 leo195944@yahoo.com
EDUCATION
Master of Education – University of Missouri – Columbia, Columbia, MO
Bachelor of Science in Business Administration, Columbia College, Columbia, MO
EMPLOYMENT
WOLTERS KLUWER HEALTH
Part of a global company, Wolters Kluwer Health provides delivery of premier content and tools for healthcare
practitioners; designed to help professionals build competency and improve practice.
Privacy Officer April 2015 – Present
• Collaborate with operating unit leadership on policy and procedure development for compliance with
HIPAA regulations as a business associate.
• Investigate incident reports related to HIPAA compliance, working with operating unit privacy/security
teams to address compliance concerns.
• Advise division teams on HIPAA related regulations and requirements as a business associate.
• Review and negotiate terms of business associate agreements with covered entity clients.
• Provide HIPAA related content for annual and role specific workforce education and training.
BJC HEALTHCARE, St. Louis, MO
One of the largest nonprofit health systems in the United States, BJC HealthCare is a 12-hospital system with
multiple community health locations in the greater St. Louis, Southern Illinois, and mid-Missouri areas with
28,000+ employees.
Corporate Compliance March 2013-March 2015
• Development of the corporate annual audit plan for compliance with HIPAA/HITECH.
• Operationalize the annual audit plan; conducting audits of electronic health record user access, user
access management, policy and procedure management, and technical safeguards.
• Partner with Information Services to conduct annual entity risk assessments, including on-site facility
reviews for hospitals and community health locations.
• Investigate complaints of noncompliance with HIPAA privacy; collaborating with leadership to develop
corrective action plans for noncompliance.
• Prepare detailed case documentation to support findings for all investigations and audits.
• Educate health system workforce on compliance matters through face-to-face presentation and
publication of articles in BJC publications.
• Continuing development of compliance website awareness.
UNIVERSITY OF MISSOURI HEALTH SYSTEM, Columbia, MO
A 6-hospital, 500 bed teaching system with outlying clinics and telemedicine network. A level 1 Trauma
Center with over 500 physicians and non-physician practitioners and 5000+ employees.
Corporate Compliance March 2003-February 2013
Lisa Oswald

2. Lisa E. Oswald
8833 E. St. Charles Rd, Columbia, MO 65202
(573)999-3842 leo195944@yahoo.com
• Actively and effectively managed activities related to compliance with the HIPAA privacy and breach
notification regulations for University of Missouri Health System including its hospitals and clinics, the
School of Medicine, School of Nursing, and School of Health Professions.
• Investigated all system HIPAA complaints, working with leadership at hospitals, clinics, and Schools to
mitigate risk and develop corrective action plans.
• Initiated investigations on all complaints received through the system reporting hotline for the
hospital business unit including non-HIPAA related issues.
• Developed a system of communication with MU System business associates to gain assurance of
business associate compliance under HIPAA/HITECH.
• Reviewed policies and procedures, recommending operational changes when necessary, to ensure the
System met all HIPAA requirements.
• Cooperated with and responded to inquiries from the Department of Health and Human Services
(HHS} Office of Civil Rights (OCR) relative to HIPAA compliance reviews or investigations.
• Collaborated with the Health Information Management (HIM) departments to review and develop
appropriate HIPAA-compliant consents, authorization forms, privacy notices and other materials for
System-wide use consistent with legal requirements.
• Prepared detailed case documentation to support findings for all investigations and prepared reports
for the Executive Compliance Committee regarding HIPAA privacy activities
• Developed and delivered compliance education to the system work-force and community partners;
including physicians, vendors, volunteers, and students through face-to-face presentations, on-line
course modules, and monthly newsletters.
• Collaborated with Human Resources, leadership, and legal counsel to develop a tiered sanction policy
to address potential non-compliant activity by workforce members.
• Liaison to the information systems department to ensure alignment between security and privacy
practices, including participation in annual system risk assessments.
• Maintained working knowledge of applicable federal and state privacy laws and system policies to
ensure compliant practices within the MU Health Care system.
• Served as Privacy Officer for the Tiger Institute of Health Innovation.
• Worked with subject matter experts to develop presentations on CMS Documentation Guidelines,
False Claims Act, EMTALA, Conflict of Interest, Stark, Anti-Kickback, Anti-Trust, and the system’s Code
of Conduct for new staff orientation.
• Administrator of the physicians’ Learning Management System (LMS).
• Technical writer for various user guides.
• Webmaster for the Compliance web pages.
• Instructor for the system’s Family Centered Care program; promoting patient and family trust.
Center for Education and Development November 1999 – March 2003
• Project Manager for Service Excellence Program; promoting ethical behavior and patient satisfaction.
o Coordinated presentation of 4-hour program to 3000+ staff members utilizing talents of 36
leadership volunteer presenters.
o Earned Bronze Telly Award as writer/producer of Service Quality Instructional Video.
• Designed and Developed educational materials for classroom instruction on topics to include system’s
patient registration application, service excellence, leadership, and Code of Conduct.
• Certified CPR instructor.
• Developed Level 3 evaluations for education and training sessions, providing follow-up coaching.
• Conducted Peer Reviews.
Lisa Oswald

3. Lisa E. Oswald
8833 E. St. Charles Rd, Columbia, MO 65202
(573)999-3842 leo195944@yahoo.com
STATE FARM INSURANCE COMPANIES. Columbia, MO
Missouri Regional Office, Life/Health Divisions 1987-1999
• Education and training for independent agents on insurance products and company’s customer service
training program.
• Team leader for workstation implementation
• Customer Service support
Committee and Group Activity
• Conflict of Interest review board, UMHS
• Policy and procedure management committee, UMHS
• Social Media networking awareness initiative group, UMHS
• Patient/family centered care education and training group, UMHS
• Malcom Baldridge National Quality Award Application Committee, UMHS
Certifications and Memberships
Certified in HealthCare Privacy Compliance (CHPC)
Member – Health Care Compliance Association (HCCA)
Member – American Health Information Management Association (AHIMA)
Fellow, Life Management Institute (FLMI)
Health Insurance Associate (HIA)
Associate, Customer Service (ACS)
References are available upon request.
Lisa Oswald