1. Abu Mohammed Shah Nawaz Khan
msnkhan@msn.com
Cell: +966 568304484
Brief statement.
Objectives:
Seeking an administrative/workplace coordinator position, where I can add value and enhances our business.
Qualification Summary:
 5 years experience as Project & Technical coordinator.
 10 years’ experience as Help desk/Technical support Supervisor.
 MS CRM proficient/ MS AX Project.
 Project Management Coordination proficient.
 Document handling as per ISO standards.
 Quick learner, good communication skills (Arabic and English)
Professional Experience:
Shabakah.Net Company Jeddah, K.S.A.
An Information technology company providing ICT and ISP services.
Project & Technical Coordinator 2012 to present
 Project receive from finance for process. Moreover, checking, scope of work, proposal, BOQ for customer
required and discuss with project manager and delegate the project to Engineer for Implementation.
 Follow-up with purchasing department to get hardware’s/software delivery.
 Expectations date & update it in the CRM.
 Follow-up with DNOC to get technical information for the project and provide it to network engineer for
completed the task.
 Project Coordination, Service Active and de-active.
Help Desk Support Supervisor 2008-2012
 Assign task to the Help Desk Engineers.
 Monitoring & Performance of Help Desk Engineers & reported to Help Desk Manager.
 Attending customer calls and technical support for services.
 Creating new user, renewing in the ISP tracer.
 Managing the agents during the shift.
 Prepare monthly report with coordination of distributors.
Call Center Support Engineer 2006-2008
 The customer’s calls and support technically for all kind of services like DSL, Leased Line, Wireless, Direct Cable,
Domain, Hosting, and E-mail. Internal Ticket Escalation and follow up through CRM.
 MRTG and WHATS UP monitoring and Reporting to DNOC.
 E-mail correspondence between NOC, POC and Provisioning and Technical manager of each branch , MPLS,
ATM, WIMAX, Frame Relay, DLL and DIA circuit follow up with Saudi Data and STC DNOC FM.
 Follow up DIA, Wireless link troubleshooting.

2. Abu Mohammed Shah Nawaz Khan Page (2)
Technical Support & Sales 2001-2006
 Supervising internet access operative.
 Maintenance networking.
 Hardware maintenance.
 Provide technical support to the customer.
 Installation & configuration of local workstations.
 Sales coordinator and work as reseller of Internet related cards and subscriptions.
 Weekly meeting with manager, explain and submit to him report.
 Preparing weekly report.
Professional Experience:
Advanced Technology Company Dhaka, Bangladesh
An Information technology company providing ICT services.
 Operated as a hardware maintenance technician & Merit. 1998-2001
Languages:
 Arabic, Hindi, Urdu, English, Bangla
Personal Info:
 Iqama Status : Transferable
 Marital status : Married
Education:
Bachelor of Commerce Bangladesh National University 1997
References:
May be furnished upon request
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.