1. MUZAMMIL RAZAQ ABDUL RAZAQ
________________________________________________________
Villa 403, Road 214 Phone: +973 36627466 (Mob)
Muharraq 202, Bahrain Email: muzammil75@gmail.com
PROFILE
PROGRAM MANAGER / STRATEGIC IT CONSULTANT
Bottom-line driven Program Manager / Strategic IT Consultant supported by a world class MBA and
successful career progression with proven track record in diverse industries and International
experience. Exceptional skills in understanding and applying all functions of general management, financial
management, strategic partnership development. Ability to convey vision and articulate the same to the
team, strategize action plans and implement solutions quickly. An individual possessing a positive outlook with
a good sense of humor, high values, strong work ethic, unyielding integrity and flair for excellence.
SUMMARY
• Seventeen years of progressive professional experience in Strategic & IT infrastructure consultancy for
mega projects - requirements analysis, conceptual and planning, business cases, vendor management
• Eight years of program management experience coordinating multiple projects for cost/benefit
analysis, Resource management , progress monitoring, budgeting & reporting for efficient delivery
• Twelve years of project management experience executing and delivering multi million dollar projects
in IT, for E-Gov, Real Estate, Telco and Enterprises
• Ten years of experience in IT/Telco systems operation, Data Centers, Contact Centers, Cloud
computing, BPO, Managed services, Disaster Recovery & Infrastructure migration/roll out
• Conversant with strategic business matters - corporate branding, product/service launch, Business
transformation, mergers & acquisitions, Joint ventures, talent acquisition, Profit Loss & revenue centers.
• Excellent oral & written communication skills - Project documentation, Internal/external reporting,
strategic presentations, stake-holder buy in, Analytical skills and problem solving
• Committed team player & acknowledged leader. Self-starter with excellent Interpersonal skills to
manage and groom resources as per growing business needs, delivering results with limited resources
PROFESSIONAL EXPERIENCE
NCS Pte. Ltd, Singapore (http://www.ncs.com.sg) Sep, 2007 – to date
Position/Role: Lead Consultant / Program Manager
Responsibilities:
• Lead a team of consultants to help support ME market consultancy and project design opportunities
across multiple domains - E-Gov, IT Infrastructure and Telco.
• Spear headed development of an excellence center in the region to support business activities, bring
best practices, knowledge, success stories and to overcome challenges during business execution
• Handled multimillion dollar assignments by engaging with customers for requirements analysis,
concept & planning, technical design, specifications, bid management & award process
• Provided IT advisory services for clients in areas of gap analysis, current state, master plans
• Coordinated programs spanning multiple projects of E-Gov, IT & Infrastructure
• Managed individual projects in IT/Telecoms discipline in within E-Gov. & Intelligent Buildings
• Managed resources and timelines against P&L and budgetary commitments
• Strategic reporting skills to stakeholders internally/externally on periodic progress and issues
• Supporting technical role for Business Development across different sectors / verticals in the region
Achievements:
• Delivered projects more than 50 Mil USD for clients like Aramco, ictQatar, e-Oman in areas of
project design, management & consultancy
• Coordinated a strategic Internal program within the region, saved operational expenses by 22%
leveraging on local resources, best practices and proven methodologies
• Promoted to the position of a lead consultant, multiple recommendations from clients / colleague

2. Etisalcom Bahrain W.L.L Mar, 2005 – Aug, 2007
Position/Role: Head of Network Services & Development
Responsibilities:
• Analyzed techno-commercial aspects of developing new products / services
• Led development of market research, business case and feasibility analysis for new concepts
• Engage with stakeholders for final approval and buy-in, define technical strategy for productizing
• Develop design specifications, engage vendors and technology partners, ensure delivery of reliable
service or product
• Keynote speaker & presenter in Internal meetings related to technology revamp, Business
transformation, market strategy alignment, facts and figures, operational planning
• Hired and groomed an excellent team to help achieve bottom line profits and revenues
• Designed and setup a fully operational Data Center worth 3 Mil USD to serve as a launching pad for
future products and services
Achievement:
• Helped launch new products / services like calling card system and other data products generating
20 Mil USD per year during first year of launch, helped increase revenues by 55% next fiscal year
• Got Employee of the year (2006) achievement in recognition of my services
E-Leaders Inc. NY, USA (a Verizon Partner) Jan, 2001 - Nov, 2004
Position: Lead Engineer, Infrastructure rollout
Description: Lead a team of design engineers to rollout high speed broadband infrastructure for a leading
Telco operator in New York City. Responsibilities included plan, design, procure and coordinate
rollout of necessary infrastructure components to enable IP services riding atop. Duties also
included liaising for capacity, data center, equipment provisioning, Testing & commissioning
Position: NOC (Network Operation Center) / SOC (Services Operation Center) Coordinator
Description: Supervised shift operations of a NOC/SOC in NYC area for a Tier 1 Telco operator. My
experience in Contact center & customer care operations I looked into streamlining,
monitoring and reporting services running on a integrated IP enabled platform. identified
bottlenecks, interconnections and areas of improvements for respective departments
Achievements:
• Reduced critical calls on the Core by 17% through efficient monitoring and planning
• Promoted to the role of a Lead Engineer
Early Career Mar, 1995 - Dec, 2000
Position: IT Consultant (Contract assignment, Feb - Dec 2000, Gulf Garments W.L.L, Bahrain)
Description: Upgraded aging production systems, linked 3 branches, setup automation system for
productivity and efficiency - ERP, email, Intranet, Internet, digital and physical security
Position: IT Systems support Engineer (Outsourced, March - Dec 1999, Batelco, Bahrain)
Description: Senior member of the rollout / corporate systems upgrade team. Involved in upgrading Web &
applications server, Email, Database, CRM, billing, storage / backup and desktop clients
Position: Arabian Networks Information System, ANIS (May 1996 - Mar 1999, Bahrain)
Description: Involved in presales and after sales support for business clients and government ministries.
leading brand IT and network products were represented with several critical Installations
Position: IT Technician (Mar 1995 - Apr 1996, Al-Manar Computers, Bahrain)
Description: Installation and repair of hardware / software systems
CERTIFICATIONS
Certificate Year Certifying Authority
Program Management Professional (ID:1484918) (First Bahraini National) 2012 PMI, USA

3. Project Management Professional (ID: 1363102) 2010 PMI, USA
AWARDS
Award Awarding Authority
Etisalcom - Employee of the year (2006) Etisalcom Bahrain W.L.L (www.etisalcom.com)
Academic Distinction Certificate / Medal Pakistan Urdu School, Isa Town, Bahrain
EDUCATION
Degree Year University
Master of Business admin. (MBA) Ongoing Manchester Business School, University of Manchester
Bachelor of Science 1992-1994 University of the Punjab (www.pu.edu.pk)
PERSONAL DETAILS
Information Details
Marital status Married
Age / DOB 38 years / Nov 11, 1974
Nationality Bahraini
Current country of residence Bahrain
Relocation Willing to relocate anywhere in GCC
Language proficiency English (Proficient) Arabic (moderate proficiency reading and speaking)
Online Profile (LinkedIn) http://bh.linkedin.com/in/muzammil75
REFERENCES
References will be provided on request.