1. Curriculum Vitae
Abu Mohammed Shah Nawaz Khan
msnkhan@msn.com
Cellphone: 056 830 4484 Jeddah, Saudi Arabia.
Brief Declaration,
Objectives:
Seeking an Assignment coordinator/Office Network operation position, where I can add value
and enhances your business.
Qualification Summary:
v 5 years experience as Project & Technical Coordinator.
v 10 years’ experience as Helpdesk/Technical support Supervisor.
v Office Network operation + maintenance.
v MS CRM proficient/ MS AX Project.
v Project Management Coordination proficient.
v Document handling as per ISO standards.
v Quick learner, good communication skills (Arabic and English)
Professional Experience:
Shabakah.Net Company Jeddah, K.S.A.
An Information technology company providing ICT and ISP services.
Project & Technical Coordinator 2012 to present
v Project receive from sales finance department for processing. Moreover, checking Customer scope of work,
agreements proposal, BOQ for customer required and discourses with project manager and delegate to the
project to Engineer for Operation.
v Project related follow up with purchasing department to get hardware’s/software material delivery
expectations date & update it in the CRM.
v Follow-up with DNOC to get technical material for the project and provide it to network engineer for
completed the task.
Help Desk Support Supervisor Riyadh, 2008-2012
v Monitoring & Performance of Help Desk Engineers & reported to Help Desk Manager.
v Assign task to the field Engineers.
v Creating new user, renewing in the ISP tracer.
v Managing the agents during the shift.
v Prepare monthly report with coordination of distributors.
Call Center Support Engineer Riyadh, 2006-2008
v Attend the customer’s calls and support technically for all kind of services like DSL, Leased Line, Wireless,
Direct Cable, Domain, Hosting, and E-mail. Internal Ticket Escalation and follow up through CRM.
v MRTG and WHATS UP monitoring and reporting to DNOC service Up and down time.
v E-mail correspondence between NOC, POC and Provisioning and Technical manager of each branch.

2. Abu Mohammed Shah Nawaz Khan Page (2)
Technical Support & Sales coordinator Riyadh, 2001-2006
v Internet access operating.
v Maintenance networking.
v Hardware maintenance.
v Installation & configuration of local workstations.
v Sales coordinator and work as reseller of Internet subscriptions.
v Preparing Weekly meeting with supervisor, reporting and issues with reports.
Professional Experience:
Advanced Technology Company Dhaka, Bangladesh
An Information technology company providing ICT services,
v Operating as a hardware maintenance & Internet service supplier. 1998-2001
Languages skills:
v English, Arabic, Urdu, Bangla
Personal Data:
v Iqama Status : Transferable
v Marital status : Married
v Age : 34
v Nationality : BANGLADESHI
Education skills:
Bachelor of Commerce (B.COM) Bangladesh National University 1999
References:
May be furnished upon request,
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for
the correctness of the above-mentioned particulars.
Authorize: ShahnawazKhan