1. MOHAMMED FAZAL IMRAN
Project Manager
ACS – NTG, King Abdul Aziz Street, Riyadh – K.S.A
Mobile: +966 500988726, Email: m_f_imran@yahoo.co.in
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PERSONAL SUMMARY
I am a competent and an experienced Projectmanager, with over 4.5 years of experience in managing multi-
disciplinary teams of ATM Deployment Project in Al Rajhi Bank and having overall 11 years ofexperience
in IT environment including as a System Administrator and Network Engineer. Has the ability to build
strong relationships with all stakeholders and to turn proposals into reality. Especially successful in
management roles that demand rigor, a high level of drive, dedication and a focus on delivering business
outcomes through the use of methodologies.
CAREER HIGHLIGHTS
ATM Deployment Project Manager
Al Rajhi Bank – Head Office
June 2010 – Dec 2014
Responsible for the project management throughout the entire projectlifecycle, including project
initiation/proposals, project delivery, stakeholder management, post implementation review and project
handover.
 Assuring compliance with the organizations project management guidelines.
 Collection for input from project stakeholders to define the new ATM deployment project requirements.
 Planning and organizing the project activities, including determining resource requirements, what and
when.
 Working with the projects sponsor for the direction and resourcing of the project.
 Coordination with the technical manager and team members.
 Coordinating with the civil engineering dept. for the confirmation of site’s location, region and readiness
to initiate for link and communication implementation.
 Follow up with the Network First Support department to configure and dispatch the routers,
communication devices to the comuputer centers related to specific region/location..
 Coordinating with the concern ATM vendor to deliver, install and make the ATM online after the site
readiness confirmation.
 Suggesting/implementing of the links by analyzing the type of location’s network.
 Keep tracking of Field Engineers until they finish Router installation within the given time.
 Coordinating with Base 24 team, Network Support team to get the Branch numbers, TIDs and IP address
of the ATMs according to their Region and Location.
 Providing all the details to Security Department timely to arrange for Security installations, such as
Camera, alarm etc,.

2.  Giving all type of Assistance to the teams/vendors till it get commisioned.
 Communication with other business center managers and stakeholders of the projects.
 Assuring the quality of the project management process.
 Resolution of conflicts within the project or between cross-functional teams.
 Sending memo to Cash team for ATM Replenishment.
 Responsibility is involves from start to end till ATM get complete deployed and replenished with money.
 Sending Final Memo to all internal and external concern departments confirming ATM replenishment
with money and handing over the same to the Production Team.
 Ensure to demonstrate CORE values, Respect customer and colleagues, Professionalism, Perseverance.
 Engaging with the customer closely and understanding their problems and giving them relevant
answers.
 Implementing new projects for customer in line with requirements and ensuring timely execution of the
same. Documenting these projects and maintaining smooth operations post completion.
 Successfully managing the ATM Deployment Project since Jun 2010, till now completed the Deployment
of more than 1500 ATMs as of 450 ATMs per year including 150 ATMs of replacement. Received
appreciation from the Al Rajhi management for the successful completion of the projects timely and
within the SLA.
 Coordinating with VSAT NOC for any VSAT problem for the Branch/ATMs to fix within the SLA.
PREVIOUS EXPERIENCE
SENIOR ENGINEER
Al Rajhi Bank – Head Office
Duration: Since April 2009to June 2010.
SENIOR TECHNICALSUPPORT ENIGNEER
Al Rajhi Bank – HO, Riyadh Region
From June 2007 to March 2009
Won the Customer Service Award by Microland Ltd. in the year of2007 for supporting the Regions
Riyadh,Jeddah and Dammam and promoted to Senior Technical Support Engineer.
TECHNICAL SUPPORT ENGINEER
AL Rajhi Bank – Eastern, Western and Central Region
From February 2005 to June 2007
SYSTEM ADMINISTRATOR
MESCO (Manufacturing &Electrical Services Company); Riyadh – K.S.A
From December2003 – January 2005
I was provided an opportunity to make the Network Centralized which I managed successfully and get
appreciations by the GM of the company.

3. TECHNICAL SKILLS
 Network Planning, Formulating Strategies, Network Design and Implementation
 Installation, Configuration and Management of Cisco Routers (3600/2800/2600/1800/800)
L2 & L3 Switches (2960/2950/3550)
 Knowledge of Routing Protocols like BGP, OSPF, EIGRP, RIP V2.
 Configuration of WLL, 3G, VSAT, Frame Relay, DDN, ISDN BRI etc.,
 Configuring the Cisco Routers and Switches for the respective branches and ATMs in the Kingdom.
 Configuring DHCP on Cisco Routers.
 Configuring DSL services on Cisco routers.
 Configuring and troubleshooting of VPN GRE & IPSEC Site-to-Site.
 Knowledge of STP, RSTP and VTP
 Configuring GLBP on Cisco Switches for Load Balancing and Failover.
 Configuring HSRP & VRRP on Cisco Switches for Failover
 Configuring Port Security on Cisco Switches.
 Configuring NAT & PAT as per customer requirement.
 Configuring inter VLAN routing on Cisco Switches.
 Configuring SSH on Cisco Devices for secure login.
 Upgrading Cisco IOS from IPBASE IOS to Advancesecurityk9 IOS.
 Worked with various modems, STU-160 for DDN, STU-2304 for FRN, Paradyne modems, US Robotics &
Speed touch for DDR , Zhone/Net Comm/c871 for MPLS provided by STC and other types of modems.
 Checking the communication status by logging into the Branch/ATM Routers from the HO Routers.
 Monitoring of communication Status through Gasper application.
 Giving online support to the Field Engineers for any communication related problem.
 Technical Consultancy to provide inputs and evaluate products as per customer requirements to enhance
network performance.
 Troubleshooting of Networking Hardware, Routing Problems and link related issues.
Experience on Windows Environment
 Installing, Configuring and Troubleshooting Windows NT and Window 2003 Servers and Windows 2008
Servers.
 Implementing Active Directory Services and Managing printing Services on the Network.
 Configuring essential DHCP and DNS Services.
 Installing, configuring and troubleshooting of all bank applications and SQL Server.
 Defining Users and User’s Security on the Network to the nature of Job.
 Installing and configuring Symantec Antivirus enterprise edition on Server and Clients.
 Installing and configuring MS Office,configuring e-mails on outlook, creating users on Exchange 2010
Server.
 Installing and Configuring Win NT, Win 2000, Win XP and Windows 7.
 Troubleshooting Bank Applications and Web based applications.

4. NOC Knowledge
 Branches: Monitoring of Branch communication in Statseeker,Solar winds monitoring tools. Initial
troubleshooting by coordinating with the branch if the link is completely down, creating incidents
based upon the status of the link. If the link is completely down the P1 (Priority 1) incident will be
created, P2 for slow, delay and high utilization and P4 if the branch is working on Backup link.
 ATMs: Monitoring ATM communication in Gasper tool and assigning P4 for all Class A ATMs and
P5/P6 for Class C,D and E as per Al Rajhi procedure based upon the distance.
 Assigning of trouble tickets by analyzing the problem and forward it to the concern team such as ISP
providers (STC, VSAT, Nournet etc.,),Network First support, Field Engineer, Electrical Dept. etc.,
 Coordinating and follow up of the Field Engineers.
 Maintaining Daily, weekly and monthly communication performance report.
 Attending weekly meeting with the team members and project Manager.
 Providing performance report to PM or higher management on demand.
 Coordinating with ISP vendors (STC, VSAT, Nournet,ITC) for a major and high priority incidents.
Qualification
 Bachelor of Science in Computers (B.Sc.)
Osmania University (OU)
 Higher Diploma in Software Engineering (HDSE)
APTECH Education Center
Certifications
 Cisco Certified Network Professional
(CCNP Cisco ID: CSCO11971424)
 Microsoft Certified System Engineer (MCSE)
 Pursuing PMP
Personal Details
Date of Birth : 16th June 1979
Religion : Islam
Nationality : Indian
Marital Status : Married
Iqama Status : System Analyst - Transferrable
Driving License : Holding Saudi Driving License.