1. Ibrahim Mohamed AlMahdi
Network and Telecommunication Engineer
OBJECTIVE:
To develop a career in a dynamic professional institution that can utilize my proven skills in network engineering, network
administration, communication and systems administration to its maximum potential for the benefit and all over development
of the organization.
PERSONAL DETAILS:
Birth date: 21th of February 1989
Place of Birth: Cairo, Egypt
Nationality: Egyptian
Marital Status: Single
Military status: Exempted
Address: Riyadh, KSA
Cellular: 00966544574613
E-Mail: i.almahdi88@gmail.com
WORK EXPERIENCE:
Helpdesk Support Engineer
NOURNET
Internet Service Provider - AstraIndustrial group member
Designation Chronology:
 April’14 – December’14: Proactive Support Engineer - Helpdesk Department
Job description:
 Troubleshooting customers links.
 Initiating Troubleshooting tickets using (solar wind) incidents system
 Initiating Troubleshooting tickets using (SAP) incidents system
 Receiving customer calls and emails through Customer Contact Center and answering their inquiries and resolving
their issues in a timely manner.
 Escalating and coordinating with internal concerned teams.
 Monitoring Internal Network Core using Monitoring Tools.
 Monitoring customers link stability and connectivity statues using (Statseeker) monitoring system
 Monitoring customers link stability and connectivity statues using (Solar Winds) monitoring system
 provided technical support to customers for his network and connectivity such as:
o DSL connection
o CMTSconnection
o Leased Line connection
o Fiber Connection
o Microwave Connection
o P2P connection
o VPN connection
o 4G connection
 Interacted with client, resolved their issues utilizing thereby achieving customer satisfaction.
 Performed root cause analysis for service interruption, executed preventivemeasures,
 Supported for the following Equipment’s:
 Cisco Routers
 Cisco switches
 Cisco AP
 Fiber converters
 Polycom video Conference units (HDX 6000 , HDX 7000)
 Universal DSL Modems
 MotorolaBSR
 ARRIS DOCSIS 2.0

2. Outsource Network Engineer
NourNet projects
Al Rajhi Banking and Investment Company
Designation Chronology:
 December’14 – present: Network and project Engineer- Al Rajhi Bank Network team
Job description:
 Support for bank network infrastructure.
 Negotiating product requirements with bank concerned.
 Installation and configuration for bank side.
 Finding creative solutions to the challenges of network design.
 Perform Site Surveys.
 Troubleshooting, configuring, and upgrading Cisco Routers, switches and firewalls working to tight timescales as part of a
high-performing team
 Prepare projects quotations.
 managing, monitoring theperformance of bank network
 providing internal and external technical support for thebank
 Managing New projects Connectivity and hardware configuration.
 Monitoring project related link performance.
 Initiating, escalating and resolving troubleshoot incidents using (CA incident system, BMC Remedy Incident system, solar
wind incident system).
 Insure and maintain branches links flow.
 Diagnosing and resolving faults with network infrastructurebased on Cisco technologies, and maintaining the MPLS,
routing, and other ISP-related network operating properly.
 Coordinating with PMO to maintain the projects progress as scheduled
 Coordinating with Core Network department regarding escalations.
 Communicating with vendors and third part providers regarding escalations and support.
EDUCATION:
2007- 20012: Degree: Bachelor
DELTA ACADEMY FOR ENGINEERING&TECHNOLOGY,MANSOURA UNIVERSITY.
Major: COMMUNICATION &ELECTRONICS ENGINEERING
Total Grad: Good
Graduation Project:
Stereo vision and 3D video reconstruction.
Grade: V.Good
LANGUAGES ABILITEIS:
Arabic: Mother Tongue
English: Excellent written and spoken
TRAINING COURSES AND CERTIFICATES:
 CCNA Cisco Certified Network Associate (Attendance)
 IC D L (Certified)
 MCITP (Certified)
 Polycom Vedio conference Concepts (Attendance)
 N+ (Certified)
 Network maintenance (Attendance)
QUALIFICATIONS AND PERSONAL SKILLS:

3.  Polite dealing with customers and theability to earn their trust.
 Motivated and willing very much to learn any new skill that could add and suits to me.
 Able to work under stress, patient, flexible and good coordinator.
 Can work as part of a team and a member of a network.
 Installing and Configuring Networks hardware
 Technical Support & Consultancy, IT Strategy Development, Project Management.
 Migrations/Upgrades, Cisco system
REFERENCES FURNISHED UPON REQUEST