Pratik V. Sharma

1. Pratik V. Sharma
Competitive professional, targeting opportunities and assignments in Technical
Support, Implementation and Deployment with an organization of repute;
preferably in Mumbai, Pune
Mobile no: +91 9975046075 | Mumbai, India |Email: pratiksharma1@hotmail.com
Career Objective:
To continue to work in a challenging and fast paced environment, leveraging my current knowledge and
fostering creativity, with many learning opportunities. To obtain an intern position to work in the field of
Hardware & Networking that will effectively utilize and augment my skills.
Profile Summary:
- Total 10.5 years of experience in Technical Support, Google Implementation, Data Migration, Pre
Sales, Sales Engineering.
- Worked in products like G Suite, GCP, O365, GCDS, GSPS, GSMME, GAM Tool, SOS Set-up & so
on.
- Deployed 100+ G Suite accounts and assisted customer to learn about G Suite productfeatures.
- Exposure of working with clients such as: Prisma Cement, VIP Bags & so on.
- Worked in telecom products; generally in switches, networking, linux, telecomproduct
deployment and so on.
Academic Qualification: Bachelor In Commerce
Core Competencies, Technical Qualification, Achievements and Workshop Attended:
- I have Done certification course Hardware & Networking Professional from JCHNP (JETKING)
- I have Done MCTS certification. (Microsoft® Certified Technology Specialist)
- Deployment, Business Transformation With Google, Data Migration, Compliance Set- Up, GADS,
GAPS, GSMME, GAM Tool, Support, Training , Flexibility and Multitasking, Teamwork &
Collaboration, SOS Set-up, Third Party Tool Set-up, Customer Relationship management,
Requirement analysis, Manual Testing, Cloud Applications, MDM.
Career Timeline and Organizational Experience:
● Experience 1: Infiflex Technologies Pvt. Ltd. Mumbai as Sr.Technical Support Engineer
& Sr.Technical Sales Associate From 1th December 2016 to Current.
○ Performing Pre-sales and Post Sales activity on a regular basis.
○ Interaction with IT Heads/CEO/CIO,etc. regarding Google Apps for Business.
○ Lead generation and then Qualifying.
○ Completing the entire Sales Cycle.
○ Change management execution and consultation.

2. ○ Prepare and complete daily/weekly sales activity report.
○ Evaluates customers' existing and potential product needs and make recommendations
○ Successfully delivered set-up and management of Google for Work using3-phase
deployment approach.
○ Resolve technical issues for customers to show how Google for Work can make
businesses more productive, collaborative and innovative.
○ Google Apps for Work Functional Training to the Clients and the trainees.
○ Google Apps Administrator Control Panel Training.
○ Manage knowledge Base & support portal for service desk, Google support team and end
users
○ Data Migration from on premise servers including Microsoft Exchange and other RFC
3501-compliant IMAP servers ex- Runbox, Zimbra, Office-365, Godaddy etc.
● Experience 2: ERetail Cybertech Pvt. ltd. Mumbai as Customer Support Executive
From 2nd
March 2015 to 30th
November2016
○ In ERetail I have given support to Big Basket Kirana & Warehouse Softwarefor
multiple locations. (Mumbai, Pune, Nagpur, Nashik) on SQL Base.
○ Take ownership of customer issues reported and see problems through to resolution.
○ The key role of this position is to maintain and grow the base business, focus onnew
business opportunities in assigned territory.
○ Will be responsible for channel management appointing, setting-up, and training and
supporting reseller business in the assigned territory.
○ Will be responsible for developing methods, techniques and criteria for achievingsales
and marketing objectives.
○ Pre installation verification at the Client's place
○ Responsible for the rollout of new modules, released by the Development Team, across
all clients in various cities/towns
○ Coordinating with the Support Department in support related matters
○ Daily MIS report generation and handing it over to the concerned authority asassigned
by the client
○ Performing day to day activities in software troubleshooting, error identification if any
Previous Experiences:
● Experience 3: Precision Infomatic (M) Pvt.Ltd, Chennai as Customer Engineer
(System engineer) From 31st
March 2010 to 25 Feb 2015
List Of Projects:
● Uidai Project (Aadhaar)
○ Travelled along all over India and successfully done more than 1000 Biometric
deployments for Unique Identification Authority of India (UIDAI, Department ofIT
Government of India).
○ Efficiency has been improved by given training to the enrollment agency employees. I
had given the training for our client side peoples to increase their productivity andaware
about our products for secure handling maximum utilization. One of my trainee in Karvy
at Nagpur location, Maharashtra, India achieved 241 enrollments in a day on July-2011
at UID project.
○ Travelled along the India and successfully implemented more than 1500Biometric
Authentication System for various Banks like Indian Bank,IOB,SBI etc,.

3. ○ To Handle all the Biometric related operations both technical and Nontechnical.
○ Providing solution for UID Authority of India for Aadhaar Project, IOB and IndianBank
and SBI for Biometric issues.
○ I had given training to our engineers who are working at various locations across the
India and develop them to solve the issues and handling the projects in successive
manner. I conducted awareness program for our client side peoples for increasetheir
productivity and creating awareness about our products and increase theirutilization.
○ I traveled across our service support locations and create a excellent relationship with
our clients (like Wipro, Karvy Group of Companies, IL&FS Pvt, Ltd, Strategic Outsourcing
Services Ltd, E-Centric Solutions, Hyderabad , Akshaya Educational Society, IOB-PAN
India locations Indian Bank-Chennai and Mumbai and New Delhi Regions, Redington
India Pvt Ltd, New Delhi, Sundaram Business Services, Chennai) and satisfies their Needs
and meet our SLA.
● Everonn Nmc School Project ( Nagpur / Gadchiroli / Gujarat Location )
○ Administrator and Maintenance Windows XP & Ubuntu 10.04.
○ Diagnose and Troubleshoot Hardware , Software , Networking and Printer Problems.
○ Maintenance Troubleshooting NComputing Card and Devices issue.
● Bajaj Allianz Project
○ Travelled along with Multiple locations in 5 States branch project handling.
○ Attending Warranty Laptops & Amp; Desktops calls (RTB).
○ Handling Hardware and Networking Calls.
○ Troubleshooting Hardware related calls for Notebook, Desktop & Amp; Workstation.
○ Expert in solving Notebooks, desktops Problems.
○ Worked with MS outlook, Outlook expresses.
○ Worked with Server Hardware and Software (HP, IBM).
○ Knowledge about Win98, Win2000 Win Xp, Win 2003 Server, Win Vista, Win 7, Win 2008
Server and Linux, Ubuntu 10.04.
○ LAN –WAN configuration and troubleshooting.
○ Installing-configuring & Amp; Administering Networking Equipments
● Experience 4: Shri Gajanan Info Tech. Nagpur as Hardware Engineer From 1 June
2008 to 30 Nov 2009
Personal Details:
Current Address: AL4/2, Room No.9, Shajeevan Soc. Sector 16 Airoli, Navi Mumbai. Pin: 400708
Permanent Address: Near S.B.I. Bank, Parsodi Road, Gandhi Chowk, Ward No-31, Dhamangaon, Dist:
Amravati. Pin:-444709
Language known: English, Hindi, Marathi, Marwadi.
Declaration: I hereby declared that the information furnished above is true to the best of my knowledge.
Date:
Place: Navi Mumbai Pratik V. Sharma