1. Ravi Shankar
Contact No. : +91- 9920366810
E-mail : mcse_ravi@hotmail.com
Objective:
I am looking for a job, which provides opportunities for professional growth, and advancement, where I can
utilize my academic and professional experience and acquired skills towards becoming a valuable asset to
the organization.
Experience & Present location:-
Total Years of Experience. : 8.9 Years
Notice Period : 2 month
Current Location : Mumbai
Current Postion : Sr. Implementation Engineer (Solution Delivery)
Current Company : InteractCRM sol. Pvt. Ltd.
Achievements:-Achievements:-
InteractCRM sol. PvtInteractCRM sol. Pvt. Ltd.,. Ltd., AndheriAndheri MumbaiMumbai
PAT ON THE Back for the month of:
September 2015
Avhan Technology Pvt. Ltd., MumbaiAvhan Technology Pvt. Ltd., Mumbai
Best Performanance of the month for:
February, April, May, July and August 2011
Best team performance for project support (from AXA, Bangalore) – December 2014
Lattice Bridge Infotech Pvt. Ltd, ChennaiLattice Bridge Infotech Pvt. Ltd, Chennai
Year:-2010 - Long Term Service Achievements award
Year:-2009 - Team Player of the Year award for 2008-09
Year:-2008 - Best Team Player Award for Patna Railtel Project
Star Performer of the Month Award for Webtra Team
Technical Skills:-Technical Skills:-
• Telephony Board Digium/Sangoma, Donjin, Aculab, and Dialogic
• PRI Link for voice input/output ISDN-E1, Leased Lines and SIP/VOIP
• Having hands on experience of MS-SQL-2005/2008, MY-SQL (Installation, Configuration &
Trouble Shooting)
• Having Strong knowledge on IVR, Dialer and Voice Logger application installation and
configuration with SIP and EPBX on centralized server architecture
• Having work experience of the Contact Center environment like ASR, Chat and Email
Solution, ACD, CTI integration for IVR and Progressive/Preview/Messenger for Dialer with
CRMs
• Having work experience on Virtual server configuration over CentOS and Asterisk, Apache
2. Tomcat 7, MY-Sql replication, Java (JRE) product installation configuration for Cloud
platform
Job Profile:-Job Profile:-
• Handling of Project implementation, Preparing Process, Technical flow documents and
presentation of detailed information of deleivered softwares
• Maintain quality of services and incorporated all organization standards.
• Monitoring, tracking and escalation in case of schedule or effort variance is more than
tolerance level defined for the project activities
• Projects progress reviews with customer & sharing project status updates of implementation
with relevant team, Training of customer and first level FAQs guideline to handle the floor
issues
• Suggesting regarding new product/service to existing customers, helping team to achieve the
service level and knowledge sharing meeting to stop any knowledge gap.
Professional Experience :-Professional Experience :-
InteractCRMInteractCRM Pvt. Ltd.Pvt. Ltd. (Aug.(Aug.20201515--Till now)Till now)
Sr. Engineer (6th Aug 2015 to till now)
1. DHS (Dedicated Health Service-Churchgate, Mumbai)
A. Application Integration Done:
DATABASE :- MY-SQL
Web Application :- Tomcat -7.0.52, ActiveMQ
Telephony platform:- Asterisk SIP
Application delievered for:- Customer care service for health care insurance service which is
running on Windows-2008, CentOS and on VMware (for SIP Server) platform
Telephony Integartion:- SIP server integrated with Sangoma PRI gateway
B. Role and Responsibility:
Maintaining and monitoring the IVRS Service for Inbound, including backup plan of runing
applications to avoid any downtime.
Proper document work for site specific FAQ, Application maintenance checklist, architecture of
installed application with backup of running setup
Avhan TechnologiesAvhan Technologies Pvt. Ltd.Pvt. Ltd. (Nov.(Nov. 20201010--AugAug2012015)5)
Sr. Engineer cum project coordinator(Nov-2010 to Aug-2015)
1. Avhan Helpdesk team : Handling helpdesk team to resolve the issue within time slot
2. Avhan Cloud Setup : Avhan Unified solution (Inbound, Outbound, ASR/TTS, WebRTC, Click to call,
CRMs, Email, Chat, Social Media site integration, CRM integration with multiple CRM vendors) are
moving on cloud data center which is handling by me to close and maintain this service for multiple client
3. Project Handled-
1. SBI-Life Insurance Pvt. Ltd. (Belapur, Navi Mumbai)
2. Hindustan Times (Airoli, Navi Mumbai)
3. India Infoline (Pune, Chennai)
4. Sundram BPO (Mumbai & Chennai)
5. Just Dial (Chennai, Kolkata, Banglore)
6. Kankei Relationship (Mumbai, Kolkata)
7. AXA Life Insurance Pvt. Ltd. (Banglore)
8. Mahindra Spare Business (Kahne, Pune)
9. HGS (Chennai)
10. AXIS-MF (Mumbai)
Product delivered: IVR (ACD Routing as per defined skills), ASR, TTS, Payment gateway at IVR platform,
Email application, Web Chat, Outbound dialer application (Predictive/Preview/Messenger), Voice logger
(SIP/Extension/Trunk)
Application Integration Done
DATABASE :- Oracle 9i with MS-SQL 2008 and MY-Sql
Web Application :- Tomcat -6.0/7.0.29 & 7.0.52 and Java based application server
Telephony platform:- Digium, Sangoma, Asterisk, Aculab Dialogic, Donjin and Keygoe
Telephony Co-dec :- G729, G711ALaw/ULaw
Telephony Integration : with and without PABX, VOIP solution using SIP integration on MPLS/ISP
connectivity for Centralize architecture solution
Product Integration:- Talisma CRM, HT-Media CRM, Eldap integration
Role and Responsibility:
Initial phase :- Pre-Site Inspection for installation then Installation and configuration, product training,
UAT and Live with Proper document work for site specific FAQ, Application maintenance checklist,
architecture of installed application with DR setup
Mid level activity :- Patch update to deliever new feature with bug fixes in proper checklist manner to
handle and close patch update activity in defined time slot
Mature phase :- Client meeting, plan of action to achieve SLA to avoid downtime for business loss,
Product new feature benefits and how it will help to get more business
Additional Role and Responsibility:
• Handling Helpdesk and Support team engineers to work and give proper support and update to
customer to gain his faith on product as well as better service
• Team mentoring, directing, leading and motivating workforce. Imparting continuous on job training
to accomplish better operational effectiveness/ efficiency
Lattice Bridge Infotech Pvt. Ltd.Lattice Bridge Infotech Pvt. Ltd. (Feb.(Feb. 2007-2007-Nov.Nov.20102010))
Onsite Implementation and Support Engineer (February -2007 to November 2010)
1. Tata Tele Maharashtra Ltd. (Mumbai & Pune)
Product delivered: IVR for Tata Docomo and CDMA service
2. Vodafone Cellular Ltd. Coimbatore (Tamil Nadu)
Product delivered: IVR Promotional offer service 50777
3. Wipro (Pune)
4. Product delivered: WebTRA POC
4. Railtel Corporation India Ltd. Patna (Bihar)
Product delivered: IVR for Integrated Train Enquiry system for railway enquiry by using 139
5. Tata Tele Service Ltd. (Kolkata)
Product delivered: IVR, ASR, TTS
Application Integration Done:
DATABASE :- IBM-DB2 and MS-SQL2005
Web Application :- Tomcat -6.0/7.0.29 & 7.0.52 and Java based application server
Telephony platform:- Dialogic, Donjin and Keygoe
Application delievered for:- Tata Indicom, Tata Docomo, Vodafone, Railway
Enquiery system – 139 and Tata CDMA Walky customer care service
Telephony Integartion:- PRI Lines Call routing on multiple defined VDN, Leased line
connectivity
Role and Responsibility:
Maintaining and monitoring the IVRS & ASR Service for Inbound and outbound calls, including
backup plan of runing applications to avoid any downtime
Installation and configuration of IVR platform (LB-Studio/Envox/Power Connect) as application
engine server and database (IBM DB2 8.2 and 9.2 and SQL 2005)
Handling the Network and Application Problems. application and Report level changes,
Preparation of different kinds of reports as per the client requirement, client meeting for new
call flow changes
Additional Qualities:-Additional Qualities:-
Quick learner with ability to grasp new technologies, both software and hardware. Proven ability to work
under pressure and team environment. Willing to relocate.
Educational Qualification:-Educational Qualification:-
•• IE-MBA from United Business Institute(UBI), Jaro Institute of Technology, Mumbai
•• Bachelor of Arts (Sociology), Patna University
Professional Qualification:-Professional Qualification:-
• Pursuing for ITIL certification in coming month
• ‘O’ Level (Reg. No. -310278), ‘A’ Level from DOEACC Society
• Microsoft Certified Professional (MCP), Installing, Configuring, and Administering Win-XP (Reg.
no.-:218234751)
• A+, N+ from Rishikool Inst. Patna
Personal Details:-Personal Details:-
• Passport Number: - H5145409
• Present Work Location: - Andheri, Mumbai
• Preferred work location:- Anywhere
• Permanent address:-
S/o Sri Ram Ashish Sharma,
Prithwipur Chiraiyatand,
Patna-800001 (Bihar)
• Present Address:-
Flat no – 5, Swasthik CHS
Sanpada Sector – 2
Navi Mumbai-400705
