based on counseling in education

3. Listening
Process of hearing the other person
a. Behavioural aspects
b. Aspects of listening
Linguistic Non- verbal
Paralinguistic

4. Levels of listening
Levels Counsellor Client
L.1 ( linguistic) Talks Hears words
L.2 ( paralinguistic) Maintains
attention
Talks, experiences
empathy
L.3 ( non verbal) Notes the
feelings of the
client and own
feelings as a
guide
Talks
Silence
Feels
Listen to
He’s understood

5. 3 possible zones of attention

6. Responses from counsellor to build relation

7. Listening blocks

8. Effective listening

9. Communicating
Exchange of ideas and opinions between two or more people
through speech, writing, or signs
Communication = thoughts and feelings

10. Factors involved in communication
• Purpose: specific
• Environment
• Timing
• Feedback
• Follow-up

11. Causes of communication breakdown
lack of consideration of other persons feelings and
personality
Use of technical language
Networking missing
Loose human factor ( jealousy, envy etc.)

12. Characteristics of communication

13. Ways to impede communication
Counsellor’s Predispositions
Premature advice giving
Lecturing
Excessive questioning
Story telling

14. Questioning

15. Role of questions
Opens new aspects of the client’s situation for discussion
Clarifying vague or conflicting comments of the client
Focusing client’s attention
Acquire specific information needed for diagnosis
Move ahead and promote insight, Encourage client-talk

16. Types of questions
Open ended question
❖Clarifying
❖Creative
❖Process
Follow-up / probing
❖Get information, broaden
decisions
❖Understand reasons
❖Reflective questions
Closed questions
❖Check facts quickly
❖One-sided conversations
Redundant questions
❖Leading ques.
❖Hypothetical ques.
❖Multiple questions

17. Responding ( verbal/non-verbal)
1. Genuineness
1. Self disclosure