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All you need to know to enter
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Your Host
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Tessa Troubridge
Managing Director - SDI

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Joining Tessa today
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Adrian Chiffi
CGI

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Today’s Goals
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• What are the categories?
• How do the awards work?
• What are the judging criteria?
• What do judges look for?
• Top tips

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What do we reward?
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• IT Service & Support Awards 2014
• Best Service Desk
• Best Small Desk
• Best Large Desk
• Best Managed Desk
• Best Vendor

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What are the prizes?
• £1000 Best Large Desk
• £1000 Best Small Desk
• £1000 Best Managed Desk
• £500 to charity Best Vendor
• A trophy
plus all that prestige!
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How do the awards work?
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What must
I do?

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Judging Criteria
• Leadership
• Policy and Strategy
• People Management
• Resources
• Process
• People Satisfaction
• Customer Satisfaction
• Performance Results
• Social Responsibility
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Timings – the 2014 hot dates!
Submission Deadline
March 15
Finalists notified
16 April
Site Visits Large/small desks
12-14 May
Managed desk
19-21 May
Interview Panel
28 May
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the BIG day Tuesday 17 June 2014

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Site Visit?
Interview?
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The Conference
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17 and 18 June 2014
Hilton Metropole - Birmingham
The 3 team finalists will participate in a live - on stage - finalists
‘’Question Time’ panel

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The Awards Dinner
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Why enter?
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Winning an SDI award:
• Provides recognition and reward
• Generates a positive team
climate
• Demonstrates that people are
valued and recognised
• Is a reason to be proud
• Builds confidence

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• The process of writing the submission is satisfying
• Learn about themselves and the business
• The submission documents:
• what they do
• what they don’t do
• What they’ve done
• Produces a reference document
• It’s a team building exercise
Why enter?
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What’s the effect of winning?
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• A real buzz on the desk
• Morale rockets
• A real sense of achievement
• Promotes their success
• Tell their customers
• Email footer
• Poster

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How long does a submission take?
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How long is a piece of string?
• Winners spend time
• 10 -14 man days not unusual
• Sometimes longer
• Over a 3-4 month period
• Winners manage the project
But it’s worth it!

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What’s next?
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Visit our website to register your interest for the
awards, hear from this year’s winners and get all
the other information you need:
http://www.servicedeskinstitute.com/events/it-service-excellence-awards/

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How do they celebrate?
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• Team activities
• Day at the races
• Dinner
• Party – invite people from the business
• Go-carting
• WII

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Top Tips
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• Start at the beginning -
review the SDI standards
• Involve the team and the
business
• Create a plan
• Allocate roles and
responsibilities
• Give targets

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Top Tips
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• Use evidence and document
innovation
• Document service
differentiation
• Provide charts and pictures
• Demonstrate the personality
of the desk
• Leave contingency time

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Questions
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