“ Your external training and development partner with an internal focus.” We achieve real business results by creating training interventions, which enable every individual to make real, sustainable changes. Amanda Riddle Managing Director
Our Mission <ul><li>We get results because :- </li></ul><ul><li>We know that relationships are absolutely key to all success. Therefore we take time to truly understand you and your business from an internal perspective. </li></ul><ul><li>We start with the end in mind , by knowing what you want, finding out what’s stopping you from getting it and then working with you to make it happen. </li></ul><ul><li>All our training activities bring passion, energy and innovation to create high impact solutions , focused on the goals. </li></ul><ul><li>We act with your best interests at heart , always working towards win/win solutions to ensure our journey together is as important as the destination. </li></ul><ul><li>Everything we do is aligned to your long term goals and our journey together will develop a business culture you can be proud of . </li></ul>
Our Values We are proud of our values which are the cornerstones of how we operate. <ul><li>We know that our customers need an external training provider with an internal focus, who can help to develop leaders and managers, up skill in house trainers and provide coaching programmes to facilitate sustainable change to achieve results </li></ul><ul><li>We work according to our seven key values to help us achieve our vision:- </li></ul><ul><li>Challenging </li></ul><ul><li>Passionate </li></ul><ul><li>Practical </li></ul><ul><li>Enthusiastic </li></ul><ul><li>Engaging </li></ul><ul><li>Customer Focused </li></ul><ul><li>Fun & Energetic </li></ul>
<ul><li>Our way of working ensures all our training solutions are tailored to meet your desired needs and goals. Therefore our flexible approach enables the following results:- </li></ul><ul><ul><li>Build your business for the future </li></ul></ul><ul><ul><li>Improve profitability </li></ul></ul><ul><ul><li>Improve sales turnover </li></ul></ul><ul><ul><li>Develop higher levels of customer relationships </li></ul></ul><ul><ul><li>More effective managers and leaders </li></ul></ul><ul><ul><li>Performance improvements at all levels </li></ul></ul><ul><ul><li>Increases in team work and daily efficiencies </li></ul></ul><ul><ul><li>Increased levels of employee motivation and empowerment </li></ul></ul><ul><ul><li>Become Legally compliant </li></ul></ul>Our Benefits
Our Team Nick Riddle , Office Manager , is the backbone of our business, maintaining our processes and quality. His attention to detail has been gained from more than 20 years experience in an environment where quality was imperative to the success of the business. This makes him ideally suited in ensuring that every client receives the outstanding service of which we are so proud. Amanda Riddle, Managing Director, is the face of our business, creating and delivering high impact training and development solutions. Her passion, enthusiasm and flexibility, has been gained from more than 20 years experience of best practice techniques, in an environment where change was constant and results were imperative. This makes her more than qualified to be your perfect business partner and take care of all your development solutions at all levels of the business.
Our Training Partners Pam Welsby , is a specialist in change management, resulting from more than 25 years experience working in the UK and throughout Eastern Europe. Her focus is on assisting senior and key managers to make real changes that will impact on organisational and personal success. Kate Shepherd , is our employment eagle, she has previous experience as a qualified & charismatic employment solicitor and specialises in helping businesses become legally compliant. What Kate doesn’t know about employment law is not worth knowing about. Caroline Hunt is our recruitment & training specialist who works with companies to improve their recruitment process, enabling them to make better recruitment decisions and reduce recruitment costs, this is from advertising, job profiling, competency based interviews, running assessment centres and managing the offer process. She also supports businesses with out placements through restructuring situations.
Anna Stephens , specialises in helping individuals who are Dyslexic Thinkers to achieve results. Using proven techniques Anna equips individuals with the skills, abilities and tools to manage their own learning journey. Anna comes from a business environment and fully understands how our education system can hinder individual development. The methods used reduce and in some cases remove the need for assessment for dyslexia, dyspraxia, dysgraphia, dyscalculia and ADD/ADHD. Our Training Partners Julia Livesley is our compliance specialist for Fire, Food and Health & Safety. She has worked in the hospitality industry for many years and provides a range of services for low risk industries from Policy Development, Risk Assessments, Management Systems, Crisis Management, Advice and Training.
Our Training Partners Richard Morrey is our specialist in providing detailed quality feedback on what your customers really think and feel about the service you offer. Delighting your customers will ensure that your customers remain loyal and committed to your brand. He can offer detailed feedback in three key dimensions; objective feedback, subjective feedback & a skills analysis through their mystery customer programme. Leanne Bonner Cooke is our technical specialist in streamlining your processes and systems, by creating opportunities and measurable results, which generate a return on investment. They offer services in management consultancy and software development, which can often impact on how people feel in their workplace. They are passionate about providing high quality business solutions and they take a collaborative approach to help you effectively utilise your people and processes.
Our Training Services Leadership & Executive Coaching Sales & Customer Services Relationship & Team Management Personal Power Employment Law Health & Food Safety Executive Coaching 360 Feedback Culture Change Senior /Middle Manager Development First Line Supervisors Performance Management Sales Training Customer Services Account Management Retail Training Up Selling Understanding Your Customer Relationships Conflict Management Customer Feedback Team Building Team Strengths & Weaknesses Communication & Influencing Interviewing & Selection Assessment Centre's Offer Process Conflict Management Communication Influencing Presentations Time Management Conflict Management Personal Power & Coaching Dyslexia Coaching 360 Degree Feedback for Role or Succession Planning Becoming Legally Compliant Employment Contracts Disciplinary Procedures Tribunal Hearings Handling Grievances Diversity Awareness Level 2 & 3 Award in Health & Safety in the Workplace Level 1 Certificate in Food Hygiene Awareness Level 2 Award in Food Safety in Catering Level 3 Award in Supervising Food Safety in Catering Management Responsibilities
Our Services <ul><li>Train the Trainer Programmes </li></ul><ul><li>This service is to support more frequent training than you realistically can afford or where you have a need for repeat training, perhaps for large numbers of individuals, which might be more cost-effectively delivered by your internal training team. </li></ul><ul><li>Again we can support your business by delivering an externally accredited Train The Trainer programme to allow you to migrate our consistent training standards in-house. </li></ul><ul><li>We can offer training in areas such as:- </li></ul><ul><li>The Role of a Trainer </li></ul><ul><li>Training Design </li></ul><ul><li>Training Delivery </li></ul><ul><li>Training Presentation & Style or </li></ul><ul><li>The Stonebow Group Training Certificate – Externally Accredited </li></ul>