1. Resume
Sanjeev Kumar
D-325-A, D- Block
Indra Park,Shani Bazar Road
Najafgarh,NewDelhi-110043
Phone: +919958599766
Email: sanjeev.kumar0179@gmail.com
OBJECTIVE I wantto work in the MIS Fieldwhere Icanmake bestuse of myabilityand
experience
Work Experience:-
Company- Snapdeal:- August2015 till date
Designation:- SeniorExecutive (MIS)
Roles& Responsibility
 Preparingthe businesslevel reportsforQuality,TrainingandCompliance
(Daily/Weekly/Monthly/Quarterly).
 QualityReporting- CustomerExperience
1. ProcessWise QualityPerformance Comparison(In-house VS OutsourcedProcess)
2. QualityPerformance (Advisor,TL,AMand QA Wise)
3. Issue CategoryWise andParameterWise Performance
 TrainingReporting
1. ProcessWise andAdvisorWise DailyImprovementSummary
2. ProcessWise andAdvisorWise CSATScore
 Compliance Reporting
1. Identifyingthe FraudCustomer
2. Maintainingthe datafor fraudcustomers
3. RefundAnalysis
4. SellerWise DailyOrderandRefundAnalysis
5. ProcessWise RefundAnalysis (In-HouseVSOutsourcedProcess)

2. Company- Manpower Group:- October2013----- August2015
Designation:- AssistantDBA (Airtel Process)
Roles& Responsibility
 Managing the CollectionWorkflow System.
1. Overdue base identification
2. SegmentandSchedule identification
3. Pre call announce (PCA) base identificationbasisthe business
Strategyapplicable
4. Operational executionforthe PCA identifiedbase,Provisioning, De-provisioning
and refreshingof the subscriberbase basisof the eligiblestrategy.
5. PublishingPCA PaidRate dashboardallocationdaywise andcycle wise
6. Same daybarring andto be barredbase identification
Company- AegisLimited:- March 2009-----May 2013
Designation:- Specialist(Quality)
Roles& Responsibility
 Preparingthe reportsforQuality andClientSupport (Daily/Weekly/Monthly/Quarterly).
1. Managing a MIS Teamof 4 members
2. Maintainingthe Call QualityReport(TLWise,Agent Wise,Circle Wise)
3. Maintainingthe ParameterWise “CQDipReasonTracker”
4. Maintainingthe One Page QualitySummaryReportforOutboundQuality
5. Calculatingthe BadDebt
6. Identifyingthe Barring,Suspension(TD) &Disconnection(PD)Accounts
7. Maintainingthe CollectionInformationReport(CIR)
8. Maintainingthe CollectionFlow Tracker
9. Maintainingthe B1 EfficiencyReport
10. Maintainingthe Recovery&ResolutionMISforactive accounts as well as
disconnectedaccounts
Company- HSBC Bank:- May 2008-----December2008
Designation:- File SupportAssociate(CreditCardCollections)
Roles& Responsibility
 Maintainingthe CreditCardCollectionReports
1. Maintainingthe PortfolioMasterFile
2. Maintainingthe DailyPortfolioResolutionReview MIS
3. Resolve the queryof agencyandfieldexecutive
4. Dealswiththe Customersandresolve the paymentandsettlementrelatedissues
Company- Datamation ConsultantsPvt. LTD:- July2006-----May 2008

3. Designation:- Sr.Executive (MISGE-SBICreditCard Collections)
Roles& Responsibility
 Maintainingthe CreditCardCollectionReports
1. Maintainingthe masterresolutionfile
2. Maintainingthe DailycollectionMISandNormalizationandStabilizationMIS
3. Maintainingthe Caller’sProductivityMIS
4. Identifyingthe AccountsforReversals
Company- Mass Communication:- December2003-----June 2006
Designation:- MIS Executive (HutchMobilityCollections)
Roles& Responsibility
 Maintainingthe HutchPostpaid CollectionReports
1. Maintainingthe dailyresolutionMIS
2. Maintainingthe dailycollectionfile
3. Generate the duplicate statementandbill
EDUCATION
MBA in “Informationand Technology” FromIASEDeemedUniversity
Rajasthan(ByDistance Education) in2012
Graduation(Art) FromCCS UniversityMeerutin1999
Intermediate(Science)FromAllahabadBoardin1996
HighSchool (Science) FromAllahabadBoardin1994
PROFESSIONAL
QUALIFICATION (C.T.T.) ComputerTeacherTraining(Duration: - One Year) from Indian
Institute of ComputerCareer,New Delhi-110046
COMPUTER SKILS
SQL Server-2010, MicrosoftWord, Excel,Access,PowerPoint,Outlook
Express,Microsoft WindowsXP and MicrosoftOffice XP Professional
PERSONAL PROFILE
Father’sName : Sh.Gajraj Singh
Date Of Birth : 1st Dec.1979
Marital Status : Married