1. CURRICULUMVITAE
Neetu Menon
E-04 Sudama Complex,
Rajaji Path , Mahatre Nagar
Dombivili East 421201
E- Mail – neetumenon30@yahoo.com
Contact number – 7718828962/9860773596
CAREER OBJECTIVE
 Seeking a quality environment where my knowledge and experience together with my
innate skills can be enriched Interested to work in various applications of missions and
critical nature and to extend my horizons of expertise.
WORKING EXPERIENCE
ICICI
PRUDENTIAL
LIFE INSURANCE
CO. LTD
( 8th
Nov 2010 – Till
date )
(1) Department: Branch Operation Process (Pay Role)
Designation: Customer Service Executive (Nov 2010 – Nov -2013 )
Job Profile:
 Handling customer walk-ins in branch at front desk
 Banking of Initial and renewal cheques and cash
 Coordinating with various group of sales team associated with the company
 Processing of application forms for recruiting new advisors
 Scrutiny of New business and processing the same.
 Providing training to new joiners
 Checking and Resolving service related assignments assigned to branch
 Tracking of claims and ECS processed at branch
 Participating in contest organised by the branches.
 Active participation in new process getting implemented.
 Closure of calls owned by branch.
 Providing FTR to customers
 Handling branch operations with high load
 Processing EOD at branch.
 Maintaining QOC and Various parameters of the branch.
 Attending and solving queries for all the Sales team associated with branch.

2. (2) Department: Persistency Team
Designation: Senior Associate Vendor Management (level 2 )
 Handling the Vendor ( Out bound Call centre ) Which contributes in collecting renewal
of the ipru policies by out calling the customers.
 Managing Revival and Non revival activities.
 Doing mock calls and recruiting new tell callers for the process
 Managing Out bound calling team of 100 tell callers
 Getting the target achieved from the vendor.
 Checking and approving the Vendor monthly Bills payments
 Launching several contest for the Outbound Telecalling Team.
 Analysing persistency data and presenting the report for the same with senior
management
 Checking daily MIS reports and productivity reports of the tell callers
 Training the tell callers, Team Leader and managers about the new process and
products.
 Doing several enhancements in the calling system (CRM) & (Dialler ).
 Preparing severalpersistency collection related MIS
 Handling Crossroad application where vendors claims are raised and approved by me.
 Managing monthly bills of Our vendors ( Tata Communication, Tata Teleservices, Call
centers )
 Managing process related to making new agreement , Renewal of agreement , Creating
Rate contract of our vendors related to our process
MAX NEW YORK
LIFE INSURANCE
CO. LTD
(OperationExecutive)
(Aug-2009 to Oct-2010)
(1) Department: Direct Sales Operation Process
Designation: Operation Executive (OffRole)
Job Profile:
 Quality checking of proposal forms.
 Maintaining MIS for login application & send to respective Branch Head.
 Handling NB Tracker and updating regularly.
 Publishing daily Agent Activisation Dash Board.
 Sending daily report of WIP of West and South Zone.
 RMS Tracking
 Coordinating with the Sales Manager and their respective team of Agents.
 Query Resolution.
 Working in the INGENIUM, My Money, and Omni Flow System.
 Banking of Initial and renewal cheques and cash.
 My money Approval. (Banking).
 Banking Reconciliation with applied/ WIP.
 RTF creation, RTF reconciliation, RTF approval.
 Case Introduction in system.
 ECS Tracking
 Resolving the applied business discrepancy.
 Discrepancies Resolution Movement from system.

3. EDUCATIONALQUALIFICATIONS
Year Institute Degree/Certificate Percentage
Mar
2011
Mumbai University M.COM 50%
Mar
2009
Mumbai University T.Y.B.COM 58%
Feb
2006
Maharashtra State Board H.S.C 74%
Mar
2004
Maharashtra State Board S.S.C 67%
COMPUTER PROFICIENCY
 Basic Computer Operating, MS Dos, Window 98, 2000, XP, MS- Office (MS-Word, MS-Excel, MS-
Power Point, MS-Outlook), Internet.
 Typing speed 25 WMP.
PERSONAL DETAILS
Father Name: Gopinath Menon
DOB: 15th February 1989.
Gender: Female
Marital Status: Married
Mother Tongue: Malayalam
Languages Known: English, Marathi & Hindi.
Nationality: Indian.
Hobbies: Listing Song.
I hereby declare that all the information I have given above is true and correct to the best of my knowledge.
Date:
Place: Mumbai (NeetuMenon)