1. K. G. Arun
C/102, Indrapuram C Wing Co-operative Housing Society Ltd,
Sector – 8, Opposite Play Ground, Vasant Nagari,
Vasai East Thane – 401 208,
Maharashtra , India.
Contact: - +91 9004947505
Email: kgarun1@gmail.com
OBJECTIVE
To build a career that offer challenge and growth with opportunities to enrich my knowledge
and skills while contributing my best to the organization.
PROFILE SUMMARY
An enthusiastic and self-motivated professional with 15 years of experience in Airline
Revenue Accounting Industry with excellent communication, leadership skills and ability to
perform in a challenging environment. Strong managerial and organizational skills with a
positive outlook, I believe that people are the greatest asset to a company and over years
have learnt the art of delivering successfully through people.
Performed various roles in Airline Revenue Accounting Process Operations, Airline
commercial MIS Reporting, PRA process standardization, Process Controls, Quality initiatives
(ISAE 3402, ISMS and ISO compliance)

2. Worked on 8 Major Airlines Revenue Accounting Processes
1. Qatar Airways (QR)
2. Air India (AI)
3. Kenya Airways (KQ)
4. Bangkok Airways (PG)
5. Air Namibia (SW)
6. British Midland Regional (BM – R)
7. Canadian North (5T)
8. British Airways (BA)
Revenue Accounting Products
 Revera Next (PRA): - Excellent knowledge ( was part of process implementation of 2
mid-sized Airline projects at Accelya.
 Rapid (CRA):- Basic knowledge
 Amadeus PRA System: - Basic knowledge
FUNCTIONS
 WNS Global Services - April 2015 till date
Current Designation: Group Manager- Service Delivery (Passenger & Cargo Revenue
Accounting services)
 Amadeus PRA (Novus) and Rapid CRA
Responsibilities:
o Passenger and cargo revenue accounting service delivery management.
o External client engagements
o Timely updates to the senior leaders within the organization and external clients.
o ISO, ISMS, Business Process Excellence Internal and external audit compliances
management.
o Efficiency improvement and net gains to achieve the organizational Goals.
o Process Governance.
o Initiate process improvements for better voice of customer (VoC) scores.
o Handling customer feedbacks.
o Root causes analysis, corrective and preventive actions.

3. o Implementation of best practices across the processes.
 Accelya Kale Solutions Limited - April 2001 – April 2015
 Revera Next
Last designation: Process Head, Passenger Revenue Accounting (Sales, Refunds, Flown, MIS
and Quality Controls - ISAE)
Responsibilities:
o Site visit, Data gathering / client coordination, business background analysis, and
documentations on customer business requirements.
o Discuss and present the solutions to the client requirement.
o Act as a coordinator between client and IT team
o Internal coordination with the IT support on software customizations and change
requests.
o User Acceptance Testing, Proof of concept, implementations and deliveries.
o Business Process mapping and documentations
o Obtain Customer signoff on the deliverables.
o Managing operations passenger revenue accounting projects - Sales, Refunds, Flown
(Self and Other Airlines) and MIS processing modules.
o Client Revenue Reporting
o SLA compliance and delivery governances, due diligences and certification compliances
on service deliveries.
o Baseline, measure productivity, TAT, Accuracy and query resolution.
o Departmental Budget / Plan
o Coordination with the Program and Account managements on achieving the common
project goals.
o Active participation in organizational initiatives and goals.
o Quality assurance, Process controls and Manage deliveries
o Information Security Management and ISAE controls.
o Formal & proactive responses to customers.
BUSINESS DOMAIN SKILLS
o Complete knowledge of Flown, sales & Refunds processing.
o MIS Reports & Early warning reports.
Tools and Utilities : Ms Office, Revera, Business Objects, Rapid, Amadeus RA

4. VALUE ADDITIONS
o Customized MIS Business Object Reports Generations.
o Introduced Early warning reports on Revenue leakages.
o Introduced process and Quality controls in the processes.
EDUCATIONAL QUALIFICATIONS
Bachelor of Arts March 1993
PERSONAL DETAILS
Date of Birth : 07th
May 1973
Sex : Male
Nationality : Indian
Marital Status : Married
Languages Spoken : Malayalam, English & Hindi
Passport Number : Z3168869
Validity : 17th
March 2025