1. Samy AbdelAzeem Haggag
Profile
Muslim, Married, Birth date 16/2/ El 1973,
Address:Al Roda. Berket El Sabaa, El Menofia.
Mobile 002 01111938090 00966 541909066 KSA No
E-Mail samyhgg@hotmail.com
Career Objectives& Strength
Seeking a challenging in a large multinational firm with opportunities for expansion and development.
Exceed guest expectations and maintain outstanding standards, by protecting the Hotels’ policy and
procedures and Using my years of experience in hotel industry in general and especially in House
Keeping and rooms department
Keeping the current Customer’s expectation, create a culture and provide high quality services
reducing the costs. My motto is to love my team and be a role model leading them
Always to achieve our goals.
Development of the short and long term strategy for the Hotel and development of Housekeeping
team members’ staff to support that strategy. Define, manage and monitor the overall company
budget
Day to day smooth professional management of Hotel activities, according to Quality management
systems and best practices, company rules and procedures, legal, contractual and other requirements
Establish the appropriate procedures and management processes as applicable to a build a Brand and
create a culture of love and best service to the guest.

2. PERSONAL DETAILS:
More than 18 years of experience in the Hospitality Industry. An established record of decision-
making and experience in all phases of management systems, personnel management, guest services
and overall support functions/facilities. Particularly strong in attaining organizational goals, cost
control, training of employees, managers and quality initiatives.
Experience
 Assistant Housekeeping Manager.
23 Marsh 2013Till Present Radisson Blu –Madinah Monawara KSA - Rezidor for Hotels
 Senior Housekeeping supervisor
10 November2012 –To 17 Marsh 2013 Stay bridge Suites Cairo City stars
 Housekeeping supervisor
From 1st October 2011 – 04 November 2012 at Grand Rotana Sharm El Sheikh
 Housekeeping supervisor.
December 2010-October 2011 at CONRAD CAIRO HOTE
 Room attendant
January 1999 –December 2010 at CONRAD CAIRO HOTEL
 Room Attendant
August 1995 – January 1999 at Marriott HURGHADA HOTEL.

3. Seminars and Training:
* Certified trainer of YES I CAN! Oct. 2012 Madinah Monawara Radisson.
 Advanced Laundry Seminar Nov. 2015.
 The Seven Habits of Highly Effective People April. 2014 Madinah Monawara.
 Crisis Management Plan, Conrad Cairo, September 2012. .
 Fire Fighting Training , Hurghada Marriott, April 1998
 Cleanliness Certification Class, Conrad Cairo, March 2010.
 Service Excellence Conrad Cairo February 2009...
 Hospitality and Conrad Culture. Conrad Cairo, April 1996.
 Welcome to Marriott Hurghada Marriott, December 1995.
Computer Skill
Professional user of the following programs.
 Windows.
 Very active user of Internet & E-mail.
Language skills  Arabic Mother tongue.
 English Good
Hobbies  Reading, traveling and football.

4. References
Name Mr.Salah Mohamed Eltally
Position Director of Operations Manager
Company Radisson Blu Madinah
Location - Saudi Arabia
Contact No. +966 549155435
Name Mr. Essam Ismail
Position Assistant-Executive-Housekeeping-
Company Shaza AlMadinah
Location Al Medina- Saudi Arabia
Contact No. +966 549119642
Name Mr. Sherief ElSayad
Position Executive Housekeeping
Company Dar Al Eiman Hotel
Location Al Medinah- Saudi Arabia
Contact No. +966 549101370
Wishing your acceptance and satisfaction,
Thanks a lot for reading my data and best regards,