The document provides a resume for Hamada Gamal Mohammed Helal. It includes his contact information, nationality, date of birth and military status. It then outlines his education, including a Bachelor's degree from Fayoum University in 2010. His work experience includes positions as a receptionist, marketing assistant, resort general manager secretary and restaurant manager for various companies from 2010 to the present. It also lists his language skills, computer skills, courses completed and certifications obtained. Helal is currently employed as a customer representative by Watan properties development.

1. Hamada Gamal Mohammed Helal
UAE – SHARJAH WEHDA STREET
Tel. : 00971555723260 Marital status: Married
E-mail: hamadahelal1994@gmail.com Nationality: Egyptian.
Military service Status: Immune. Date of Birth: November13th
1988.
• Superlative interpersonal communicator, presenter, delivered effective presentations to corporate
senior executives; successfully negotiated agreements to avoid litigation.
• Creative, dependable.
• Skilled coalition-builder with multicultural experience through extensive Arabic region as well as
world travel.
• Enthusiastic problem-solver with keen ability to rapidly assess diverse situational challenges, develop
action plans, and lead team to meet or exceed targeted goals.
• Effective communicator and relationship-builder.
• Flexible and able to adjust to changes, new people and situations.
• Bachelor of tour guidance (Faculty of tourism& hotels- guidance department).
• Fayoum University
• Completed (2010) )Very Good Degree With Honors )
• Employer : Austrian company for tourism development
Job title : Receptionist.
Date : JULY 2010 until October 2010.
• Employer : Austrian company for tourism development
Job title : Marketing Assistant.
Date : October 2010 till April 2011
• Employer : Austrian company for tourism development
Job title : Resort General Manager Secretary.
Date : APRIL 2011 until July 2011.
• Employer : Kuwait food company (Americana).
Job title : Assistant Restaurant Manager. (KFC BRAND)
Date : JULY 2011 until July 2014.
• Employer : Kuwait food company (Americana).
Job title : Restaurant Manager. (KFC BRAND)
Date : July 2014 until March 2015.
• Employer : Watan properties development.
1
Profile
Education
Experience

2. Job title : Customer Representative
Date : April 2015 until now.
• Arabic: Native Language.
• English: fluent.
• Spanish: medium language
•
• Perfect knowledge of
o MS Word.
o Web surfing.
o Word Full Awareness
o Excel Full Awareness
o Power Point Awareness
• A. Serving the Guest
• Maintains Speed of Service (SOS) goals.
• Resolves guest complaints quickly, while maintaining positive guest relations.
• Ensures that quality products are delivered to guests.
• B. Managing the Business
• Ensures products are prepared correctly and according to standards.
• Manages labor, by shift, within acceptable variances and according to labor laws.
• Manages food costs within acceptable variances.
• Maintains restaurant sanitation and cleanliness standards and is certified in the food safety program.
• Responds quickly and appropriately to resolve safety and security issues.
• C. Leading People
• Acts as a role model by following appearance and procedural standards at all times..
• Encourages other team members to maintain performance standards.
• Provides constructive feedback to the restaurant team.
• Collaborates with team members to solve problems and make decisions.
Course Institute Name City , Country Year Complete
English Course Menofya University Menofya , Egypt 2009
ICDL Course Mnsoura University Mnsoura , Egypt 2009
Translation PRQ Z.COM Cairo , Egypt 2010
How To Build Your Career ITC Cairo , Egypt 2012
Spanish Language Faculty Of Tourism & Hotels Fayoum , Egypt 2010
Person in Charge Level 03 Americana UAE Dubai , UAE 2016
Person in Charge Level 02 Americana UAE Dubai , UAE 2016
Serve Safe Serve Safe International Dubai , UAE 2016
I hereby certified that the above statements are true and correct with all my knowledge and also to the help of our Lord. After
you’ve reviewed my resume, I would welcome an opportunity to discuss your company’s goals and talk to you about the value that I can
bring to your Company. More Power and Positive energy blessed.
Hamada Gamal Mohamed Helal
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Language Skills
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