1. MAXINE’S CURRICULUM VITAE
Name: Maxine Peris Kern
Email: maxineperis@gmail.com
Location: Malaysia
Date/Place of Birth 15th
May 1971 Singapore
Nationality Sri Lankan
Present Employment
Head of Human Relations and Teacher at Zenith International School Malaysia.
Job consist of communications, social skills and behaviour patterns, music, drama and dancing from
year 1 to year 9 students.
Work Experience in Australia
PINDARA PRIVATE HOSPITAL
Gold Coast Australia (Casual Part Time)
Catering on Casual work basis for 2013
Providing Breakfast, Lunch, Tea and Dinner to patients
All duties from Arranging, servicing, clearing, washing and prep done before completion of every
shift. Acquired safety and Customer Service Certificate
ALPHA FLIGHT SERVICES from Nov 2012 to 2013
Catering Assistant based in Tullamarine
Catering and packing of Airline food to various Airlines from Economy, Business class and First class
(Western and Halal)
SKYBUS (Retail) based in Melbourne Airport from Nov 2010 to 2012
Customer Service
Promoting Express Shuttle Bus Services from Melbourne Airport, handling information counter,
eftpos machines and cash.
CINNAMONS BAR AND RESTAURANT in Melbourne Australia from March 2010 to June 2013
(Front of house Manager/Supervisor /Customer Service, involving and organising Events, functions
and overlooking restaurant operations based in Melbourne
Previous Employment
Embassy of Qatar
PA to the Ambassador of Qatar (in Colombo) for 5 months’ part time to assist the Ambassador
In charge of all communications, administration work for His Excellency
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2. Maritime Holdings Sri Lanka took over GSA for Etihad Airways from November 2003 to August
2004
Assistant Sales Manager
Worked in Sales and Marketing as GSA for Etihad Airways when they initially launched in Sri Lanka
to all Travel Agents. Etihad went independently after a year.
Dialog Telecommunication Company Feb 2003 to December 2003
Sales and Marketing Executive and Customer service and After Sales service
Maintained Two major blue chip companies
1.Sri Lankan Airlines
2 John Keells
3 Other accounts as well
Been awarded for excellent customer service
KUWAIT AIRWAYS – October 1996 to June 2002
Cabin Crew Attendant
Emergency Training
First Aid Training
Hospitality and Service Training
Awarded on many occasions for Service and passenger handling on board
TAJ SAMUDRA HOTEL - COLOMBO
Assistant Manager Front Office - 1996
• Duty Manageress - Front Office
• Was in charge of Front Office, Cashier, Telephones, billing issues and relevant issues in the hotel
• Keep up Service Standards and to be aware of daily activities in the Hotel.
• To handle Guest Complaints and to resolve them professionally and diplomatically.
• Immediate decision by the Duty Manager to minimize complaints and maintain high standards
I left due to the job offer given to me from Kuwait Airways at the time and took an opportunity for
my experience and exposure
COLOMBO MARRIOTT -1994 to 1995
• Sales Manageress for Events, Room Sales and Banquet Sales
• Worked as Duty Manager
• Bring in corporate clients and maintain good service with existing clients
• Keep Service Standards and to be aware of daily activities in the Hotel.
• To handle Guest Complaints and to resolve them professionally and diplomatically.
• Immediate decision by the Duty Manager to minimize complaints and maintain high standards
COLOMBO HILTON
Banquet and Event Coordinator -1992-1993
• Coordinator between Sales and Banquet Operations.
• Handling Table Plan and ensuring all equipment and guest requirements been placed
• Ensuring Food & Beverage has been placed and served on time in quality & quantity
• Handling all Banquets Activities
• Keep Service Standards and to be aware of daily activities in the Hotel
Also performed as an Entertainer, Singer and host for the Karaoke Bar and club at the hotel
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3. EDUCATION AND AWARDS
1. Diploma in Hair Dressing at CG academy for Hair and Beauty in Sri Lanka 2015
9-month course
2. Certificate in Attainment Annual Training 2013 at Pindara Private Hospital in Australia
Hospital Orientation
Customer Service
Infection control
Electricity Safety
Fire evacuation and safety
Baby Friendly
Certificate in Customer Service
Certificate in Emergency management
Certificate in Infection Control
Certificate in Safety
3. Customer Service for Dialog Telecommunications Company
4. Passenger Services for Kuwait Airways in Crew Resource Management
5. Prima Baking School (Singaporean Company) 2008
Fundamental course in certificate in baking
Certificate of Attainment for Prima baking in Sweet and Semi Sweet Dough Workshop
COMPUTER SKILLS
Intermediate skills in Microsoft Office, Power point, Windows application,
Internet Applications etc.
OTHER ACTIVITIES
• Involved in School Shakespeare drama
• Member of School Badminton Team
• Involved with sport activities at Dialog GSM -received awards as vice-captain
• Involved with Musical and Singing Activities
The above mentioned is all true and given to the best of my knowledge.
Maxine Kern
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