1. Anara Kulmambetova
Personalinformation
Birth date: 29.08.1982
Civil Status: Single
Nationality: Kyrgyz
Citizenship: Kyrgyzstan
Address (residency): Fujairah, UAE
Mobile: +971 (0) 50 3220928
E-mail: anarauae@mail.ru
Overview
I am a well-presented, articulate and confident individual with a proven ability to provide exceptional
customer service, having an outgoing personality, good interpersonal skills and the ability to work in a
multi-national team environment with confidence and minimal supervision. I am comfortable working in a
fast paced environment and able to build and maintain good relationships with work colleagues and
customers through a genuine desire to understand their needs and support them.
Objective
Currently looking for a suitable position in your company where I can enhance my knowledge and skills to
be considered as one of the contributors in achieving the company’s goals as well as developing
myself personally and professionally
Education
Kyrgyzstan University of Construction, Transport and Architecture
Kyrgyz and Russian Federation Department (undergraduate)
Certificates and Licenses
 Certificate German Language 07.05.2006
 Certificate Turkish Language 26.01.2009
 Certificate Emergency Exercise 19.12.2010
 Certificate Basic Food Hygiene and Food Safety 26.07.2011
 UAE Driving License 02.09.2013
 Certificate ICDL 19.11.2015
Achievements
Vice President in High School 1997
ProfessionalExperience
Telephone Operator,Fujairah International Airport, April 2014– Present
 Responsible to treat all calls as company business partners’ calls and deliver the utmost customer
service in receiving and connecting calls as well as taking messages.
 Answering calls courteous professionally. Transferring calls effectively. Taking message accurately.
Handling miscellaneous calls effectively.
Administrative Clerk, Fujairah International Airport, April 2013 – April 2014
 Communicate with customers, employees, and other individuals to answer questions, disseminate or
explain information, receive orders and address complaints.
 Implement employee suggestion and performance evaluation system. Monitor manpower system.

2.  Compile, copy, sort and file records of office activities and business transactions.
 Complete and mail bills, contracts, policies, invoices, or checks.
Waitress, Fujairah National Catering EST, December 2009 – April 2013
 Responsible for food and beverage service within the restaurant.
 Suggest food and beverages ~ to be well versed with the menu, method of preparation and
accompaniments.
 Check customer satisfaction levels and ensure consistency in the highest quality of service provided.
 Maintains cleanliness.
 Maintains excellent grooming standard at all times.
Customer Service Agent, Manas Int. Airport-Bishkek Kyrgyzstan, July 2007- December 2009
 Follow all relevant policies, procedures and instructions from supervisor also carefully listen and by
procedure carry and solve customer complains.
 Maintain and promote professional and courteous client relations by managing prompt and accurate
telephone, e-mail or face-to-face communications to ensure successful sales execution.
 Providing information over the phone, electronically or in person regarding routes, schedules and fares.
 Processing passenger flight reservations and issuing tickets.
 Guiding passengers towards security gates.
 Preparing boarding passes, checking and tagging baggage, and announcing flights.
 Keeping accurate customer records.
 Helping customers cancel and re-book their flights.
 Communicating with flight crew on the ground and using ground to air radio.
 Coordinating with other airport vendors regarding specific flight information.
MAC Cosmetics Consultant – Amaty Kazahstan, July 2004 – January 2007
 Spent time with customers and effectively helped them to choose products.
 Understood and observed skin type, face shape and coloring.
 Aware of knowing which products will be most effective and best suit their customer.
 Stayed up to date with new ranges of products, fragrances and color ranges.
 Provided customers a facial and make up.
 Monitored stock levels and reordered.
Languageskills
 Kyrgyz and Russian native
 English and Turkish fluent
 Arabic and German beginner
Hobbies
 Traveling
 Swimming
 Horse Racing
 Skiing
 Roller Skating
 Reading books
References – Available on request.