1. AJAI CHIB
Mobile: +91-9596766264
E-Mail: chibajay1977@gmail.com
Objective
I am looking for an opportunity in a reputed organization was i can compliment my skill and
contribute in the most effective in a manner. To be an asset and an effective individual to serve
and entertain different range of customers in the most ethical manner.
Personal Details
Date of Birth : 15th
January 1977.
Languages Known : English, Hindi, Dogri and Punjabi
Marital Status : Married
Address : Upper Machine Domana,Raipur Road JAMMU
Synopsis
Worked with Pawan Hans Helicopters Services as A Customer Service Officer at Vaishno Devi
Katra Jammu from Jan-2000 to Apr-2002
Worked with Deccan Aviation as A Customer Service Officer at Vaishno Devi Katra Jammu
from Jan-2003 to Mar-2005.
Worked with Spicejet as Airport-Manager From Day one Staff from 26th
Oct 2005 to 12 feb
2015 at Jammu,Srinager and Aurangabad.
Total experience is More than 12 years in Aviation.
Working with Sterlite Technologies at Jammu as Customer Relation Management,PR and
laisioning(ROW)
Areas of Expertise
Security, Airport Services and Other Agencies :
Handling guest complaint handlings solving their queries.
Looking After IROPs.
Running Station and Giving on time performance.
Looking after finance,manpower,prs and other issues for the station.
Member of all committees at the airport.
Well verse with all contingency plans at airport.
Looking after region performance.
PROFESSIONAL CREDENTIALS & TRAININGS UNDERWENT
2. Security Training Conducted by Bureau Of Civil Aviation Security:
Undergone training of Basic Avsec Course conducted by BCAS in the year Oct-2005
Undergone training of X-Ray Screener conducted by BCAS(NOV 13).
In Spicejet Training Faculty:
Undergone training of Dangerous Goods cat-6 in the year Jul-2013
Undergone training of Navitare software (check in and ticketing ) in House Spice jet In the
year Apr-2008
Attended aviation contingencies plan classes(Inhouse).
Organization Experience
Since January 2000 to April ’2003 with Pawan Hans Helicopters Services Jammu
Customer Service Executive
Key Role Areas:
Giving Service to the customers
Ensuring best customer service & satisfaction so as to maintain good customer relationship.
Providing proper instruction on the day to day customer first time fly
Coordinate with the walk-in customer & solve the problems.
Make them happy with the company service.
Developed personal rapport with the customer and give them special attention for better service.
Since January 2003 to March’05 with Deccan Aviation At Katra Jammu.
Customer Service Executive
Key Role Areas:
Handling Customer Problems
Handling Daily ticketing sales
Solving customers quarries and make them educate about aviation.
To coordinate with ticketing and check in.
Developed personal rapport with the customers and give them special attention for better
service.
Since 26th
October 2005 to 12 feb 2015
AIRPORT MANAGER
Key Role Areas:
Looking after all security and commercial related operations at station.
Handling customers problems and solve them immediately.
Handling IROP situation and play operation smoothly.
To coordinate with AAI and team Spice jet at Aurangabad.
To guide security and commercial staff at Aurangabad.
Running station with 100% On Time Performance.
Handling the strength of 31 Staff.
WITH STERLITE TECHNOLOGIES FROM 12 FEB 2015 AT JAMMU TILL DATE:
Laisoining with all internal and external agencies.
Impart training to all down the line staff for more accuracy.
Obtaining all required permissions from concern authorities.
3. Maintaining all prs and laisioning with concern authorities i.e BRO,PWD,ARMY and
other agencies involved.
Extra activities :-
Education Credentials
10th
from Kendriya Vidyalaya NO 2, Jammu Cantt
10+2 From Kendriya Vidyalaya Mhow (Madhya Pradesh)
Graduation in Commerce from Jammu University.
Pursuing MBA from Coimbatore University.
Computer Forte
Well versed with MS-Word/ Excel/ and PowerPoint and Internet Applications.
Personal Details
Date of Birth : 15th
January 1977.
Father’s Name : Col S.K. Singh (Retd.)
Languages Known : English, Hindi Dogri and Punjabi
Marital Status : Married
Address : AS mentioned below
Permanent Address : Upper Machine Domana,Raipur Road Jammu
DECLARATION
I hereby affirm that the information in this document is accurate and true to the
best of my knowledge.
NCC Cadet in college and having “A” certificate.
Taking Motivation session at Aurangabad for the staff.
Consulting staff and solving their problems
Play activities to build a good team at Aurangabad.
