1. CARRICULAMUVITA
NSUBUGA JUMA
Email: nsubugajuma@gmail.com
Mobile no: +971 555109004
Dubaisharjah Road Al qusais Sonapur
CARRIER OBJECTIVE
I am self-motivated persona with good integrity, Hardworking with a good communication
skills and good problem solver in customer service, I believe in challenging myself with
new challenges because I believe the only way of working hard by facing new challenges in
life, so I always welcome come challenges because they keep me working hard.
SKILLS
 Customer service skills with good communications
 Interpersonal actions of customer service
 Good customer service communication techniques for example listening and not
interrupt
 Good computer skills ms office, Excel and typing
 Leader ship skill and understanding how to solve problems
 Safety knowledge for example carrying out safety briefings
 Good team work skills for example organizing teams to make work easy
 Supervision skills
WORKING EXPERIENCE
April10/4/2016 to present{transguard security group LLC}

2. Position Baggage service Agent
 Tagging and retagging customers luggage’s to avoid missing
 Loading and offloading arrival and departure baggage’s
 Carrying out safety observation to avoid dangers at work
 Reporting and handling over lost bags to the supervisor so that they can find the
owners
 Making flight report and a handling it over to supervisors
 Handling customer problems by directing them to their flights, wheel chair
2008 to 2010 Uganda telecom {Kampala Uganda}
Position held sales
 Solid and serviced data voice services to small and medium-sized business
 Generating sales revenue via telemarketing lead groups and cold calling
 Responded to all and resolved all accounts disputes
 Maintained and updated sales activity records in tracking system
2010 to 2012 MobilePhonesUganda
Position held sales
 Promote sales by assisting customers and offering suggestions
 Ability to communicate, professionally in person and by phone
 Stock shelves, counters, and tables with merchandise.
 Provide prompt and courteous services to all customers
 Responsible for ensuring store appearance is clean and presentable at all times.
 Utilize product knowledge to promote sales
 Enter register transaction accurately
 Stay informed of store policies, procedures, and promotions
ACHIVEMENTS
Managed flight going to Russia and Iran, which were carrying dangerous goods, petrol, and
lithium battery, which saved passengers, for this I was awarded employee of the month and
the year 2015 from my company transguard and Najim award from dnata.

3. EDUCATION
2010 to 2011 UGANDACERTIFICATE OF EDUCATION {UACE}
Kibibi Secondary School
2006 to 2009 UGANDACERTIFICATE OFEDUCATION {UCE}
Kibibi secondary school
REFERENCES
Mosesokuraje duty officer dnata Dubai Airport p.o Box522
tel:+971505286750
ArnelTamayo team leader tel:+971557826347
Amayo Gorrety Esataete tel+971557953264