1. Raquel Robinson
2824 Glendevon Cir
Henderson , Nevada 89014
512-354-6436
raquel.robinson@gmx.com
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PROFILE:
• International flight attendant with over 15 years experience of galley / cabin management, 10 years of
management and customer service.
• First and Business class ambassador displaying high level of business professionalism to represent the
airline brand
• Possess excellent customer service, sales and communication skills
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PROFESSIONAL EXPERIENCE
Starwood Hotels Reservations Associate February 14, 2013 - March 2014
• Responsible in making reservations accurately on Saratoga system
• Trained how to overcome objections and provide great customer relations
• Learned the core value of Starwood’s 9 Brands and the importance of our Starwood Preferred
members
• Ability to work independently at home with very minimal supervision
• Create a sense of urgency in making sales without losing integrity
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Employment Gap: March 2014 to Present I left Starwood on good terms and focused on transitioning
my family as we relocated from Austin, Texas to Las Vegas. I travelled extensively in Southeast Asia and
worked as a consultant in opening new restaurants in Manila, Philippines
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QANTAS UK First /Business Class Cabin Crew Qantas UK First-Business October 8, 2008 -
September 30, 2012
Responsible in making sure that our First Class and Business class top tier corporate/individual clients are
given the first class service in a professional and friendly manner
• Trained to First Class Cabin & Silver Service level
• Completed training in Intermediate knowledge of various fine wines & earned Wine Connoisseur pin
• Completed training in Philosophy of Food Handling and Plating Service inspired by QANTAS’ very own
Michelin Star Celebrity Australian Chef Neil Perry
• Completed safety emergency training on Boeing 747 and Airbus 380 aircraft
• Underwent Extensive Background and International security measures to satisfy the requirements of
BAA, FAA, ICAO & IATA
Employment gap: June 2008 to October 2008 - due to the company’s training schedule availability,
specific medical, psychological checks, security measures and background checks.
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Silverjet (Sky People Ltd.) Business Class Cabin Crew January 21, 2008 - June 13, 2008
• Delivered a detailed, professional and first class customer service to business clients travelling to New
York and Dubai
• Completed safety, International security protocols and emergency training on 737 aircraft
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Loch Fyne Restaurant (UK) Assistant Manager October 7, 2007 - January 10, 2008
• Supervision of both front & back of the house staff

2. • Inspired staff to achieve high levels of service through sales competitions and incentives, assisted the
General Manager on day to day operations
• Briefing & de-briefing employees to provide an excellent customer service to our diners.
• Worked hand in hand with the General Manager to meet sales targets
• Appointed as Event Coordinator and put in charge of marketing, which resulted in us winning the
regional weekly sales competition between all Loch Fyne restaurant branches
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The Woodlands, Phuket , Thailand - Sales/Marketing Manager May 2004 - May 2007
• Supervised sales of 15 Villas
• Managed staff and construction workers to meet tight deadlines
• Worked well with different levels of staff with diverse cultural background
• Constructively offered alternative practical material options to home owners and made suitable
marketing strategies with the directors for the 15 villas. Project completed May 2007
Golden Triangle Restaurant, Manila, Philippines - General Manager April 2000 - March 2002
• Conceptualised a unique specialty boutique concept Thai Restaurant
• Interviewed, managed and provided full service training to all staff
• Trained the head cook and assistant on all the basics of Thai cooking
• Maintained a consistent quality of food and service
• Produced marketing materials for the restaurant, updated the menu regularly
• Conducted health and safety food handling orientation
• Organised events regularly to boost sales
• Catered for VIP’s and private parties
• Golden Triangle was acclaimed as a unique concept and was featured in various newspapers and
magazines in Manila!
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Employment gap: May 1993 - We started a family and relocated to Tokyo , Japan where my
husband was working from 1993 to 2000
Cathay Pacific Airlines - Cabin Crew- April 1989 to May 1993
• 1 year as Cabin Crew and was promoted as First Class & Economy Flight Purser
• Completed in flight service training (L1011 tri-star, 747’s aircraft)
• Trained to handle safety and emergency situations
• International standard of training in a full hospitality service industry
• Worked well and managed colleagues of different nationalities
• Completed promotional training of First class service specialising in preparation of meals and galley
management
• Completed leadership training course for First Class Galley Purser
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Education
St. Paul College of Manila March 1988
Bachelor of Science in Hotel and Restaurant Management
Major in Nutrition and Dietetics
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• Course work, 300 Hrs of Hotel OJT, hotels, hostels star qualifications Apprenticeship - Intercontinental
Hotel Makati , Philippines (5 star hotel) to complete diploma course
• Training accomplished- Hotel Front office, Reservations, Guest Relations
• Back of the house training consisted of kitchen job exposure & all other back of house areas

3. • Position given by the hotel for further suitable position training was
Guest Relations Officer – handled foreign business and tourist traveler requirements to make their stay
a great experience
Philippine Christian University March 1985
Secondary Studies Completed
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References:
Thomas Diaper
tom.diaper@btinternet.com
+447760200439
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Nicholas Mawdsley
nick.mawdsley@qantas.com.au
Vivian Benavides UT Police Investigator
vivian.benavides@austinutexas.com
512-5543994
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