1. Aamir Hassan Mobile: +91-9810377398 ~ E-Mail: haamir014@gmail.com
Managerial assignments in Operation Management and Client Relationship with an organization of high repute
Profile Summary
 Around 8 years of experience in Operation Management, Team Management, People Stakeholder, Process & Quality
Management .
 An out-of-the-box thinker with a flair for identifying & adopting emerging trends & addressing industry requirements to
achieveorganizational objectivesand profitability norms.
 Deftness in setting out quality standards for various operational areas and implementing quality systems &
procedures to facilitatehigh-quality customer experience, whileadhering to the SLA.
 Exceptional communication, presentations & mentoring skills; distinguished abilities in leading teams for
developing business continuity plans,procedures and servicestandardsfor businessexcellence.
Core Competencies
 Mappingclient’s requirements and coordinatingin developingand implementingprocesses in linewith pre-setthe guidelines.
 Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level.
 Preparing MIS reports & other statements with a view to apprise management of process operations and
assistingin critical decision-makingprocess.
 Setting out quality standards for various operational areas, ensuring a high-quality customer experience,
whileadheringto the SLAs and work processes.
 Assessing customer feedback, evaluating areas of improvements & providing critical feedback to the
associates on improvements and achievinghigher customer satisfaction matrices .
 Undertaking responsibilities of removing unnecessary procedures in process for efficient functioning and
ensuringuniformity at client’s and organization’s end.
Career Contour
Oct’15- Till date with Lorenzini Apparels Pvt. Ltd.., Delhi as Account/Category Operation Manager (Manufacture & Online
Seller)
Accountabilities
 Catalogueand category management at all onlinepresence.
 Pricing,Discountand Inventory Management through Uniware Technology.
 Analyzingconsumer buyingpatterns and predictingfuture trends.
 Alliancenew onlinePortal alongwith planningand improving the process.
 Performing Bill Reconciliation remittancemanagement.
 ClientServicing.
May’14- Aug’15 with Adkites Media (Digital Marketing & Online Media) as Assistant Manager HR & Operations
Accountabilities
 Handlingentire recruitment cycleending with the finalizingof salary and offer letter generation.
 Maintainingattendance& leave records,keeping a track of personal fileof the employees.
 Submitting payroll inputs on monthly basiswell in advancefor smooth payroll process.
 To ensure adherence of complianceas per the workshops and establishmentprograms.
 Understandingof the Business situation and capability to address issuesuch as attrition,update dissemination and discipline.
 Ability to driveprocess performance to achievetarget.
April’09 –April’14 with vCustomer, Delhi
Growth Path:
Team Supervisor (Idea Cellular Inbound) Apr’09 – Mar’10
Team Mentor (Indiamart– Verification & Inbound) Apr’10- Sep’11
Senior Executive (Human Resources) Oct’11 - Apr’14

2. Accountabilities as Team Supervisor (Idea Cellular Inbound)
 Coordinatingfor the process for agents and their shifttimings.
 Reporting with all sorts of analysiswhich arerequired to meet inbound matrix.
 Interactingwith customer to understand their basic need.
 Setting up various processes after gaugingthe customer interests.
Accountabilities as Team Mentor (Indiamart- Verification & Inbound)
 Workingclosely with the clientto understand their perspective of business and marketand getting the plans implemented.
 Hiring for the process for agents and supervisors.
 Definingthe path for the process and strategy planningfor operations.
 Reporting with all sorts of analysiswhich arerequired in sales.
 Interactingwith clients for better business understandingand expectation settings.
 Setting up various processes after gaugingthe clientinterests.
Accountabilities as Senior Executive (Human Resources)
 Recruitment

 Handlingentire recruitment lifecyclefor executive to Sr.
 Employee referral program.
 Initial screeningof candidates on rolefitment.
 Sourcingof candidates through – Job portals,References, Head Hunting etc.
 Mostly hiringrelated to onlinemarketing, SEO, PPC, SMO Campaign Builders and accountManagers.
 IT related Profiles (Software& Android Developer)
 Employee Management
 HR SPOC for all HRrelated Issues
 ResolvingEmployee Grievance & queries
 Organizingevents like,Festive events, Sports events, Health Week, Floor events, etc.
 End to End ownership of Internal Job postings & EE Events
 RG Achievers and Floor RnR activities
 Issuanceof Warningletters and CIP, NCNS, Conducting Skip Level with employees and Focus groups.
 Having One to one Interaction with employees to discuss their problems & issues (Leaves, PF, Salary, and OT & Other Org
Policies).
 Employee Motivation
 Team synergy, Birthday bash and vC goodies
 Fun @ Work initiative
 Organizeand execute employee engagement activities.
 Arrangingemployee satisfaction surveys.
 Working as a bridge between the employees and management, conveying the employees perspective to the management
and seeking out resolutions to employee grievances
Academia: B.Com. From M.D University.
Personal Dossier
Date of Birth: 31st March 1987
Address: Behind 5A Main Market Maddanpur Khader near Sarita Vihar,Delhi –110076
Linguistic Abilities: English and Hindi