1. Samantha Beers
Blacktown, NSW 2148
T: 0410484894
E: samanthabeers94@gmail.com
SB
Objective To obtain 15 hours a week in a team environment that will assist me in professional
and personal growth.
Summary With a history of customer service and a drive to learn, I have a desire to ensure
great customer experience to create performance.
Experience Sales assistant, Be Enlightened
Castle hill - 2016
Being part of a team five people, we nursed an environment where customers could
receive good service that created strong sales performance, and repeat clientele.
Accomplishments
● Reached KPIs
● Managed till
● EOD and Banking
● Inventory and Stocktake
● Visual merchandising
Crew Member, McDonald’s
Minchinbury — 2012-2015
As part of an on average twenty person team, I was a multi skilled team member,
working front counter, Drive thru, cafe, and back area.
Accomplishments
● Average customer service time was 3 minutes that would include taking the
order, collecting drinks, sides, mains and presented to the customer.
● Cafe of the year award
● Drive thru person of the year award
● Training crew
● Up selling as well as suggestive selling
● Daily jobs routine
● Operated multiple POS in a highly stressful environment while maintaining
customer service standards
● Assisting with customer conflict resolution
Education Mcdonalds
Retail certificate 3 — 2012

2. Skills ● Cash Handling
● Customer Service
● Crew positioning
● POS and KSI
● Proficient with Microsoft Office.
References Available upon request.