John Perez is a retail operations and sales manager with over 10 years of experience managing stores and teams of over 30 employees. He has a proven track record of top performance, meeting and exceeding sales goals, and creating a positive customer experience. His skills include retail merchandising, operations, leadership, coaching, profit and loss management, and personnel training. Most recently, he worked at P.C. Richard & Son from 2009 to 2013, where he was promoted from stock to sales representative to store manager and increased annual sales to over $4 million.

1. John B. Perez Gutierrez!
95-05 35th Ave, Jackson Heights, N.Y. 11372!
(347) 730-2314 JohnPerez7906@gmail.com!
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RETAIL | OPERATIONS | SALES MANAGER!
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Client-driven, quality-focused retail manager with proven track record of !
top performance!
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Retail leader with profound and broad expertise in every aspect of store management.
Critically evaluates and minimizes operational costs in context of store profitability.
Creates and promotes caring customer service program for entire staff. Coaches every
employee toward individual goals. Establishes retail environment that encourages
positive customer experience and promotes realization of sales targets.!
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Core Knowledge and Skills!
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Retail Merchandising, Recruitment & Retention, Operations!
Store Planning & Design, Team Leadership, Coaching and Mentoring!
Profit and Loss, Loss Prevention, Personnel Training and Development!
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PROFESSIONAL EXPERIENCE!
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P.C. Richard & Son, 50-02 Queens Blvd., Woodside, NY 11377!
Stock, Sales Representative, Store Manager 2009-2013!
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Managed nearly every aspect of store operations. Trained and developed store staff in
customer service techniques. Monitored and implemented corporate programs in sales,
shipping, and merchandising. Directed large store team to create a sales environment
that consistently met expected sales goals. Aggressively increased sales in store and as
a result recognized as the top 16th sales associate in the entire company. Managed
team of 30+ employees, including hourly employees, specialists, and three supervisor
direct reports. Excelled from stock, sales & management within the span of 4 years.!
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Leadership!
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• Known throughout career as a hands-on manager with strong expertise in team
management.!
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2. • Ensured that employees recognized the importance of their contributions to the whole,
and demonstrated to each one appreciation for the value that he or she delivered to
the store overall.!
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• Developed significant reputation for leadership due to excellent relationships with
employees and willingness to lead by example.!
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Sales / Profit & Loss Management!
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• Motivated staff to create a clean, enjoyable environment with appropriate product
availability.!
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• Trained register/cashier staff in superior customer service skills while maintaining
highest accuracy of tallies.!
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• Controlled profit and loss daily; maintained accountability for period-end reporting.!
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• Evaluated every task in the context of dollars available and product sold.!
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• As inventory captain, evaluated inventory and ensured availability of products on
shelves; created program with other local stores to trade inventory when necessary to
guarantee the best customer experience.!
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• Reached a personal goal of over 4 million dollars in sales from the beginning of
employment to the end!
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Additional Skills!
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• Microsoft Office (Word, PowerPoint, Excel, etc.)!
• Adobe Photoshop!
• Expert with Apple computers, Hardware, Software, Mac and Microsoft Operating
Systems with 10+ years experience!
• 100 wpm with live transcription experience!