1. Curriculum Vitae
Perletti Sabrina
sabrysos@aol.com
Career History
Giorgio Armani
Ladies wear manager June 2009-Present
Sales :
Demonstrate sales leadership for staff by playing an active role on the selling floor.
Set individual sales goals making sure that each member of staff sells with integrity.
Continuously motivate and support the team to maintain a positive work environment.
Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge.
Analyze available sales reports and data to determine the needs of the business.
Constantly check CRM and demographic reports making sure of customers details are safely recorded and continue to work
on grow of data base.
Customer Service:
Ensure all staff provides the highest level of customer service supplying all necessary training.
Ensure staff maintains constant client communication through utilizing their client books
Manage client database and utilize information to increase sales and client contact
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise.
Manage all special events inclusive of collection previews and sales events
Press/Marketing:
Work very closely with Press and Marketing departments on the launch and advertise of new products and projects.
Collaborate and choosing products for press, advertising and magazine’s photoshoots.
Constantly networking and keep update and initiate collaborations with VIP concierges and Personal Shopping firms to
diversify target markets.
Looking after all VIPs appointments in store and collaborating with Milan VIP headquarters to find new testimonials and
follow all London events.
Operations:
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed including: banking , safe funds and petty cash
Ensure deliveries are properly processed in a timely manner.
Monitor the movement of all inventory and ensure that staff adheres to all Shipping/Receiving policies and procedures
Merchandising/Visual:
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Human Resources:

2. Recruit, train, and develop all new staff members.
Support, implement and provide follow-up for all training programs.
Continually evaluate the performance of each associate and provide constant feedback to ensure results.
Resolve all human resources issues in a timely and effective manner, partnering with HR when necessary
Ensure image and grooming standards are professional, reflective of the brand image.
Giorgio Armani
Ladies wear supervisor January 2008-May 2009
Ensure that company policies, procedures and standards are followed at all times.
Promote sales, deal with returns and exchanges.
Establish and promote customer loyalty using company tools such as mailing cards and customer books.
Consistently achieve individual sales targets and looking after the most valued clients.
Making sure that shop floor and stockrooms are impeccably organized.
Train new members of staff and mentoring them.
Make sure the store is secure at all times with particular attention during opening and closing.
Key holder and First Aider.
Giorgio Armani
Senior sale consultant December 2005-December 2007
Build a relationship with the clients, and providing an exceptional shopping experience.
Be knowledgeable of each product and Brand image.
Create the right looks according with customer life style and needs.
Deal with customers phone enquiries.
Work with client books and record details of all customers.
Enter very new client in company data base so that they are invited to every press or sales event.
Take part in remerchandising the shop floor.
Organize the stockrooms and maintain a tidy working environment.
Comply with company polices and procedures.
The Cashmere Gallery
Supervisor September 2003 – December 2005
Making sure that every staff member works together in an organized environment in order to and achieve best
customer care.
Dealing on a daily basis with customers, understand their needs and handle all complaints in the best possible way.
Supervise deliveries and mail orders, cashing up, V.A.T forms, exchanges or refunds.
The Cashmere Gallery
Sale assistant October 2000 - July 2003
During this period I had the chance to learn how to sell, greet a customer and how to organize the layout of a store.
After about six month training I was able to sell, handle payments in all forms, receive, control and sort the
deliveries and arrange mail orders.
Accessorio Piu’
Bergamo Italy
Customer care June 1999 – September 2000

3. As a member of a young dynamic team, my responsibilities included exploring client needs, dealing with both
customers and suppliers, stock control and training of new staff. This company works for fashion houses like Max
Mara, Versace and D&G. The primary goal was to choose the best solutions and provide the fastest service to ensure
customer care and satisfaction.
Education:
-1988 General Certificate (Equivalent 7 G.C.S.E.I)
-1993 Diploma of Surveyor at “L.Einaudi” Technical school Grumello del Monte, Bergamo, Italy
-1996 Diploma of Typist at “Schedigger” school Bergamo, Italy
-1999 Attendance for six month to English courses provided by the Italian trade chamber, Bergamo, Italy
-2008 Successfully passed Practical Training Certificate provided by “Stonebow training consultancy management
development”
Till user, Key Holder, First Aider at work, Fire Warden at work
Computer skills
-2004 Attendance to computer courses for E.C.D.L at a Learndirect centre in Walthamstow, London
Good knowledge of SAP Microsoft Office applications such as World processing, spreadsheets, database,
presentation and internet.
Hobbies:
In my spare time I enjoy reading, going to the cinema, theatre, swimming, surfing the net for research and listening
to all kinds of music.
I love travelling and visiting new countries. I love socializing and meeting interesting people.
References available upon request