1. Steve Johnson
Edward Cottage, High Street, Hindon, Salisbury, Wilts, SP36DR
steve7johnson67@hotmail.com
01747820144 (Evening)
07398155573 (Mobile)
I am a retail Regional Managerwitha proventrackrecord of successand 24 years of retail
managementexperience.Ihave provedIcan joina businessatgrass rootslevel andveryquickly
workmy wayup througheach organisationtoseniormanagementroles.Ihave avast range of
experience coveringbothhighvolumeflagshipstore managementandalsoasa multi-site manager.
I have shownan abilitytoadaptquicklyinan establishedBlueChipbusinessbutalsojoineda
fledglingretailerandhelpedtocreate the businessmodel fromthe groundup.I am a self-motivated
highachieverinbothmywork and personal lifewiththe abilitytoleadateamto success.
EmploymentHistory
Regional Manager - Bathstore.com July 2008 To May 2016
 Responsible for23 storeswithinSouth WestEnglandwithanannual salesbudgetof £28
million,withan18% increase onthe previousyear
 23 Showroommanagerdirectreports witha total employeeresponsibilityof 102
 DirectlyresponsibleformyownTeamrecruitment,performance management, coaching&
developing
 StreamLeaderfor national launchof the installationservice achieving£23MsalesinYear 2
 RepresentingStoresonthe MarketingandProductdevelopmentgroups
 Representingthe salesfunctionof the businessonprojectsforOnTime In Full Delivery
increasingeffectivenessfrom85% to 99% within18 months
 Ledthe teamsthat developedthe Store’sOperationsManual &MysteryShopper
programme
 ConsistentlyratedtopRegional Manager inthe business foroverallKPIrankings
Area Manager - Bathstore.com in London July2005 to July2008
 Responsible for15 Stores witha salesbudgetof £18 million
 15 ShowroomManagerdirectreports & 52 employees
 Ledthe openingof 15 newstoresrecruiting andtrainingnew teamsovera12 monthperiod
 Consistentlythe topperformingAreaManagerwithinthe business
 Selectedforpromotiontothe role of Regional managerinJuly2008
Store Manager - Bathstore.com in Richmond- September2004 to July 2005
 PromotedtoManager of RichmondStore - previously the flagship butindecline atthe time
of myappointment
 Recruitedanewteam,ledthe refurbishmentof the whole store
 Grewsalesby £300,000 inmy yearas managerfrom £1.5m to £1.8m
CustomerServicesManager Bathstore.com Head Office - Feb2004 to September2004
 Followingmy induction, Iwassecondedtothe role of CustomerServicesManager
 Reviewingall legal actioninprogressagainstthe business&recommendingsettlementor
court actionin eachcase.
 Managed the team,settingupandstreamlining processes &establish acustomerdatabase
 Managed the relocationtonewHeadOffice premisesmanagingthe redundancyof the
existingteam

2. Store Manager British Home Stores in Ealing,Watford, MiltonKeynes& Oxford Street - October
1992 to October 2002
 Joinedthe businessasa DeptManager & quicklypromotedtoAssistantManagerat
Watfordand thenMiltonKeynesStores
 Promotedtomy firststore inEalingas Store managerand wenton to manage a numberof
otherlargersitesas the Storesperformedso well
 Promoted tomanage the flagshipstore atOxfordStreet
 Workingintandemwiththe OperationsmanagerImanagedthe sales flooroperationwith
a salesbudget of £45m and 350 staff
 Reportingtothe ownerPhillipGreendaily& liaisingwithHeadOffice andBoardmembers
Trainee Commercial Manager Marks & SpencerPottersBar - April 1992 to Sept 1992
 Joinedasa Trainee Commercial Managerbasedformytrainingat the Wood GreenStore
 My newcareerinretail wascut short whena decisionwasmade toreduce management
headcountinstoresandI was made redundantona last infirstout basis
GolfTutor Chicago GolfCentre Rockford USA - March 1991 to February 1992
 Joinedakid’ssummercampscheme fora 12-monthperiod.
 Coachedyoungkidsat the goldacademyeach dayacross theirsummervacation
Branch Manager'sAssistant Barclays Bank in PottersBar - January 1987 to January 1991
 Joined BarclaysBankas a teenagerandwas selectedforthe HighFlyerscheme quickly
obtainingpromotionto the role of BranchManager's Assistant. I was the
 The youngestpersoninthisrole inBarclays and manageda teamof 5
 Responsible forall the administrationof commerciallendingagreedbythe BranchManager.
Education
AlleynesGrammarSchool forBoys Stevenage –July1979 to June 1984
Stevenage Collegeof FurtherEducation –July1987 to June 1984
Institute of BankersinLondon – January1988 to January 1990
QualificationsAchieved
O Level Grade A in – English,EnglishLiterature,Maths,Economics,Technical Drawing,Geography,
French,O Level Grade B in – History,Physics,Chemistry
BTEC National BusinessStudies –Merit
Institute of BankersDiploma - Law & Accounting
Occupational Training CoursesAttended
Interviewingskills&Techniques,DiversityatWork,Performance Management &ConsumerLaw
Interestsoutside of work
I am a passionate golferhavingplayedforEnglandasa Juniorsolike toplayin my spare time.Ialso
enjoy hill walkinghavingcompletedmost of the highestpeaksinthe UK.
I have a full DrivingLicence