Communication is sending and receiving information between two or more people. The person sending the message is referred to as the sender, while the person receiving the information is called the receiver. The information conveyed can include facts, ideas, concepts, opinions, beliefs, attitudes, instructions and even emotions.

1. Communication Skills
Sabu.VU,
sabuvayalarikil@gmail.com
MBA, DMS (HMA)

2. Communication Skills
 Self-Confidence
 Understand People
 Enthusiastic
 make Eye Contact
 Interested in public

3. Communication type
Hearing
Smell
Seeing
Touch
Taste

4.  Communication is a dynamic process…
 through this process we convey a thought or
feeling to someone else.
 how it is received depends on a set of events,
stimuli, that person is exposed to.
 how you say what you say plays an important role
in communication
Communication …….

5. Reading
16%
Writing
9% Speaking
30%
Listening
45%
COMMUNICATION PROCESS

6. COMMUNICATION LEVELS
 Verbal
 Non Verbal
 Symbolic

7.  Verbal
 Intra verbal: intonation of word and sound
 Extra verbal: implication of words and phrases,
semantics
 Non verbal
 Gestures
 Postures
 Movements
 Symbolic

8. Communication Barriers (COMMUNICATOR)
 Unwillingness to say things differently
 Unwillingness to relate to others differently
 Unwillingness to learn new approaches
 Lack of Self-Confidence
 Lack of Enthusiasm
 Voice quality
 Prejudice
 Disagreement between verbal and non-verbal messages
 Negative Self Image
 Lack of Feedback
 Lack of Motivation and Training
 Language and Vocabulary Level
 Lack of Self Awareness

9.  Selective Perception
 Unwillingness to Change
 Lack of Interest in the Topic/Subject
 Prejudice & Belief System
 Rebuttal Instincts
 Personal Value System
 Here-and-Now internal & external factors
CB…… RECEIVER

10. Type of External CommunicationBarriers
 Environment
 Other People
 Time

11.  Environment
 The venue
 The effect of noise
 Temperature in the room
 Other People – (Status, Education)
 Time

12. Levels of Listening-4
 The Non-Listener
 The Marginal Listener
 The Evaluative Listener
 The Active Listener