1. Page 1
Rossella Caruso CV July 2016
ROSSELLA CARUSO BA
Mob: 07949183477; Email: raffyerossella@gmail.com
Profile
An energetic, ambitious and enthusiastic professional, who has had previous experience in working
with people from different cultures and backgrounds. I am people oriented and I thrive in multicultural
environments. I am a consummate team player and I enjoy using my creativity to develop innovative
initiatives. I am task oriented and I adapt easily to new environments; I am flexible to new situations and
I am a careful observer of verbal and non-verbal communication; I have excellent interpersonal skills
and I like building relationships. I pay careful attention to details and I am professional, diplomatic and
intuitive in approach to issues and tasks. I strongly believe to be an asset for the organization’s image
and identity. I am looking for a position in a dynamic organization where my interpersonal and
communication skills can reach their full potential.
Employment History
Dates
April 2015
to Aug.
2016
Sept.2015
to Dec.
2015
Fixed
Term
Contract
Oct. 2014
to April
2015
Sept 2014
to Oct.
2014
Fixed
Term
Contract
June 2014
to
Aug. 2014
Fixed
Term
Contract
Employer
N/A
British World
Misterbianco
N/A
British World
Misterbianco
Avis Budget
Rental Cars
Catania,Italy
Position held
Full time mum
Nourishing, caring and providing full time support to my son 24/7.
Part time English Teacher
Assiting and supporting children, adults and young professionals in the acquisition of
the English language vocabulary and grammar.
Lesson planning.
Pregnancy leave
Part time English Teacher
Assisting and supporting children from 3 years old to 12 years old, adults and young
professionals in the acquisition of the English language vocabulary and grammar.
Lesson planning.
Front Office Operator
Assist customers (national and non-national) with their vehicle rental enquiries
to ensure a positive customer experience. Greet customers and discuss the
type, quality and quantity of merchandise sought for rental. Focus on creating
the best quality of approach to the client through visual attention, effective
communication and warm approach at all times. Compute charges for
merchandise or services and receive payments. Recommend and provide
advice on a wide variety of products and services. Register all personal
information (ID, passports, driving licence) on the Company Database. Answer
telephones to provide information and receive orders. Keep faithful records of
transactions, and of the number of customers entering the establishment.
Explain rental fees, policies and procedures to customers in a polite and
efficient manner. Prepare rental forms, obtaining customer signature and other
information, such as required licenses. Register vehicles available for rental in
the Company Database Program.

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Rossella Caruso CV July 2016
Sept.
2012
to May
2014
April 2012
to June
2012
Fixed
Term
Contract
August
2011 to
May 2012
Sept.2008
To July
2011
May 2008
to August
2008
March
2008
Fixed term
contract
Feb. 2007
to Feb.
2008
Permanent
contract
Self Employed/
Student part time
Scientific High
School ‘Ettore
Majorana’ Italy
Self Employed
N/A
Jane Norman,
The Harlequin
Shopping Centre,
Watford
Testronic Labs
Pinewood
Studios,
Buckinghamshire
Eagle House
Partnership,
London
Private Singing Teacher
Helping students to be fully aware of their vocal capabilities through specific
vocal exercises and breathing techniques. Exploring with them new musical
repertoire and encouraging them in acquiring a good sense of their value and
self-esteem.
During this period I also taught for a private music school organization
teaching young adults aged between 14 to 30 years old.
English Teacher
Teaching English to High School students as part of an European Programme
aimed to encourage the acquisition of the English language in Italian High
Schools.
Vocal Coach
Giving one to one individual lessons to already established singers in order to
keep their vocal health in check as well as working on their vocal extension.
Full Time Student
Sales Assistant
Providing information to customers to help them select the best products,
taking cash from customers and process transactions accurately & efficiently,
keeping up-to-date with all current promotions within the store, making sure
the store is clean, tidy and safe at all times, identifying customers who need
assistance on the shop floor, greeting customers and ascertain what each
customer wants or needs, without being overbearing.
Bilingual Movie Game Tester
Analyzing DVD movies and video games, before they arrive to the cinema and
trade distributors, in order to document software anomalies and defects in
order to ensure their good quality.
Residential Support Worker
Encouraging young people to develop a sense of responsibility and
accountability for their actions as well as promoting the growth of self-esteem
and positive self-image in each person. I was responsible for a work shift
looking after 2-5 young people, and I was also accountable for the petty cash.
My work included organizing activities and encouraging people to be actively
involved in the planning and the running of the different projects in which they
were involved. On a daily basis I had to support the young people in
participating in educational and leisure activities that would increase their
knowledge and skills.
50% of my work included administration work such as filling in important
personal documents and daily logbooks, handling sensitive data, fully
awareness of child protection policies when dealing with clients, handling
telephone calls in a proper manner, contacting professionals on a daily basis
such as police officers, youth offending team, social workers, psychologists
and family members.

3. Page 3
Rossella Caruso CV July 2016
Oct.2006
to
Jan.2007
permanent
contract
Oct. 2003
to
Sept.2006
Permanent
contract
De Vere Denham
Conference
Centre, London
Il Faro Coop.
Nicosia, Italy
General Assistant
Assist clients and their needs at all times. My duties included also catering,
serving the clients after their conferences, serving tables and housekeeping all
rooms efficiently and in the most accurate way possible.
Support Worker
Taking care of children (from 0 to 13 years old) emotionally, physically and
mentally. My duties included taking the children to scout summer camps,
organizing recreational activities, music laboratories, and helping them
acquiring a good self esteem. My duties also included administration work,
answering calls, dealing with documents, filing and filling in forms to be
handed over to police departments and tribunals.
Qualifications
• Biennial Certificate in Music Therapy (2016)
• Certificate as Stress Evaluator in the Work Place (2014)
• Diploma in Musical Theatre (2013)
• Bachelor of Arts Honours Degree (THEOLOGY, MUSIC AND WORSHIP) – London School of
Theology, Middlesex university (2011)
• Certificate in Christian Counselling (2004)
• High School Diploma in Accountancy (2003)
• Certificate in Musicianship and Solfeggio (2002)
Languages
Italian (native speaker) , English (fluent) , German (elementary)
Home address
London