1. Vineet Kumar Pandey
Splendour county society, 6th Floor, Flat No- 603, Lohegaon Road, Wagholi, Pune-412207
Mail ID: vineetcse54@gmail.com
Phone: +91-7875555128
Profile Summary
 IT Application specialist
 Working with Symantec India Pvt. Ltd. , India, Pune, and Maharashtra since June 15th
2015-
Present
Corporate Experience
Total Experience 5.8 Years (From January 2011 to till(Cont.))
Organization Symantec India Pvt. Ltd. , India, Pune, and Maharashtra since June 15th
2015- Present
Designation IT application Specialist (UCCE/IPT Engineer)
Period 1 Year 5 Month ( Working on Symantec BAS UCCCE Project Since
June 15th
2015)
Organization AT&T Global Businesses, India, Hyderabad, Andhra Pradesh since May 27th
2013 to 12th
June 2015
Designation Cisco VOIP Network Engineer(IPCC/IPT Engineer)
Period 2 Year 1 Month ( Working on Cisco Contact Centre
Enterprise Project Since May 27th
2013)
Organization Accenture Services Private Limited Via Net Connect Pvt. Limited
from 19 March 2012 to 23rd
May 2013.
Designation Cisco VOIP Network Engineer(IPCC/IPT Engineer)
Period 1 Year 2 Month ( Working on Cisco Contact Centre
Enterprise Project Since 19 March 2012 to 23rd
May 2013)
Organization Wipro Technology Via Cooperp Software Solution
Designation Network Engineer(IPT Engineer)
Period 1Year 2 Months (Working for PBIPT Project since January 28th
2011 – 18 March 2012)
Educational/Professional Qualification
Exam/Degree College/Board/University Year Percentage
B. Tech (CSE) JIS College of Engineering 2010 78.6%
Technical Skills

2. UCCE Technology (CVP, ICM, CUIC), IPT Technology (CUCM,
Voice Gateways, Meeting Place, Cisco Unity Connection), Nice
Recording Solution, Egain (Click to call),WFM(NICE IEX)
Training & Certification
1 Successfully completed the Cisco Administrative UCCE training
from Housley Communications (Trainer Name - Greg smith)
2 UCCES (642-243) Unified Contact center Enterprise Support Certified
3 CCNA Data(200-120) Certified (CSCO12645917),
CCNA Voice Certified,
CCNP Certified(CVOICE, CIPT1) certified,
UCCES (642-243) Certified
Project Details of Symantec
Project Name SYMC BAS UCCE
Roles & Responsibilities
1. Strong working knowledge of Cisco Contact center components
including ACD,CTI, WFM(Nice IEX), QM (Nice Recording), Egain
(Click to Call)
2. Cisco UCCE ICM scripting , CVP Call Studio Scripting to develop
different ICM/VXML application
3. Troubleshoot and Configuration of different Cisco Unified
Communications Manager configuration and sev1/sev2 issue
4. Different CUIC Reporting and Troubleshooting as per the customer
requirement
5. Good understanding on ICM/CVP Call flows
6. Troubleshoot sev1 /sve 2 issue and configuration of different Nice
4.1 and Nice engage 6.3configuration
7. Installation and Configuration of different UCCE components(Call
Router,Loggers AW/HDS ,Peripheral Gateways,CVP) ICM Version
7.x, 8.x, 9.x
8. Worked with Cisco TAC with respect to different UCCE upgrade ,
Configuration and Day to day Long pending issues
Networking Tools &
Technologies

3. 9. B&S, Finesse, CTIOS and REST based CTI integration experience
10. Work with different vendors like Nice(Nice IEX and Nice call
recording ) B&S Vendor , EGain Vendor for long pending issues and
work towards Timely Resolution
Project Name ERSC
Client Support Contact Center Enterprise Network for AT&T Clients.
Description of the project
 Key Job responsibilities includes-
 Support Contact Center Enterprise Network for AT&T Clients.
 Troubleshoot UCCE enterprise solution and engage the respective partners.
 Monitor ICM & IPIVR systems for various clients and proactively report the suspected issues
 ICM Version 7.x, 8.x, 9.x. Installation and configuration in simplex and duplex modes.
 Understanding and configuration of routing techniques on ICM to various peripherals.
 Installing various components of ICM, Routers, Loggers, PGs, AW/HDS..
 Implement change control on ICM systems and notify of any caveats.
 Mentor the team members and perform knowledge transfer sessions relating to VOIP
 Protocols, Communications Manager (CUCM) and VOIP gateways.
Role Cisco VOIP Network Engineer
Responsibility Installation, configuration and Troubleshooting of VOIP
Duration May 27th
2013 - June 12th
2015
Hardware Cisco IP phones, Cisco Routers, Cisco Switches, ATA , SRST
Software ICM ,CVP, Nice Call Recording Server, Cisco Unified Call Manager, Cisco Unity
Connection
Tools Putty ,RTMT, BMC Remedy, Visgem Monitoring Tool

4. Project Name CCCI Global
Client CCCI is a global support across the world for Accenture BPO
Description of the project
 CCCI Project is the backend VOIP network support for the Accenture BPO across all the
location around the world.
 Key Job responsibilities includes -
 Configuration and Troubleshooting of Cisco VoIP Solutions for Inbound Operations using
IPIVR, Call Manager and ICM technologies for different clients across the globe .
 Configuration of tailor made solutions for Script/Application/Configuration Buildings, and
configuration of Service, Skill Group, and Agent management for inbound/outbound
operations as per client requirements.
 Integration of Nice Recording Solution, and Unity Voice Mail System with Cisco IPCC
Implementation, administration and maintenance Cisco IPCC for smooth operation of call
center.
 Responsible for Implementation, configuration and support of all the CISCO IPCC
products.
 Configuration and backup of the CUCM 8.5, Voice Gateways, Cisco Unity Connection.
 Configuration and Troubleshooting of call signaling protocols on Voice Gateways
H.323 ,MGCP,SIP Gateways
 Health checkup of CUCM and related voice devices using RTMT.
 Managing and monitoring of the PRI links.
Role Cisco VOIP Network Engineer
Responsibility Installation, configuration and Troubleshooting of VOIP
Duration March 2012 - Till Date
Hardware Cisco IP phones, Cisco Routers, Cisco Switches, ATA , SRST
Software ICM ,CVP, Nice Call Recording Server, Cisco Unified Call Manager, Cisco Unity
Connection
Tools Putty ,RTMT, Remedy, Prognosis, Softex Billing Server, CUCIMOC

5. Awards/Achievements
1 Have participated and accolades in areas like G.K Quizzes, group discussion etc.
2 Received level 2 and Level 3 award from Symantec for performing dual role in UCCE and Nice
3 Received the award from AT&T in recognition for Best customer Service
4 Captain of school Cricket team secured second position in zone
5 Was part of Project PBIPT, which received the award (Best Project) for 2011-12 awards
from Wipro Technology
Extra-Curricular Activities
1 Member of college Cricket team
2 Discipline coordinator of College Fest
Project Name PBIPT Network Voice Operation
Client Pitney Bowes
Description of the project
 Pitney Bowes Project is the backend network support for the Pitney Bowes across all
the location around the world. Located out of Bangalore GNOC.
 Key Job responsibilities includes –
 Managing and monitoring VOIP of Pitney Bowes Corporate setup.
 Configuration and backup of the CUCM 8.5, Voice Gateways, Cisco Unity Connection.
 Configuration and Troubleshooting of call signaling protocols on Voice Gateways H.323
,MGCP
 Resolve the tickets of customer using BMC Remedy Tool.
 Knowledge of protocols H.323, SCCP, SIP, MGCP & RTP.
 Health checkup of CUCM and related voice devices using RTMT.
 Managing and monitoring of the PRI links.
 Coordination with the other teams include in this project.
 Coordination with vendor for resolution of problem to provide the maximum uptime.
Role Network Engineer(IPT Engineer)
Responsibility Installation, configuration and Troubleshooting of VOIP
Duration 13/12/2010 – 18/03/2011
Hardware Cisco IP phones, Cisco Routers, Cisco Switches, ATA
Software Cisco Unified Call Manager, Cisco Unity connection
Tools BMC Remedy , RTMT, Putty

6. Personal Details
Date of Birth 17 January 1987
Sex Male
Marital Status Married
Nationality Indian
Languages Known Hindi, English, Bengali
Hobbies/Interests
1 Playing Cricket
2 Newspaper and Books
3 Listening to good music and watching movies
Summary
In short, I would like to say that my Technical knowledge blended with Project Management Skills,
Process oriented approach & leadership quality would be of great value for any organization. My
ability to motivate team towards a common goal, willingness to learn & share new technologies and
continuous drive for the process improvement will be an added advantage for the organization.
Declaration
I hereby declare that information furnished above is true to the best of my knowledge.
Vineet Kumar Pandey

7. Personal Details
Date of Birth 17 January 1987
Sex Male
Marital Status Married
Nationality Indian
Languages Known Hindi, English, Bengali
Hobbies/Interests
1 Playing Cricket
2 Newspaper and Books
3 Listening to good music and watching movies
Summary
In short, I would like to say that my Technical knowledge blended with Project Management Skills,
Process oriented approach & leadership quality would be of great value for any organization. My
ability to motivate team towards a common goal, willingness to learn & share new technologies and
continuous drive for the process improvement will be an added advantage for the organization.
Declaration
I hereby declare that information furnished above is true to the best of my knowledge.
Vineet Kumar Pandey