1. ROSALIND GORDY
​4100 Rokeby Road|Baltimore, MD 21229 | (302) 252-7228 | Rosgordy@gmail.com
OBJECTIVE
To acquire a challenging position that will enhance my knowledge and further build upon my credentials
as an Administrative / Customer Service; Seeking a competitive and challenging environment where I
can serve your organization and establish a career for myself.
SKILLS SUMMARY
Administrative Skills Written Correspondence Computer Savvy
Customer Service Marketing and Sales Written Correspondence
Short Sales/Foreclosures Teller BAC Policies and Procedures
Leadership/Management Microsoft Office Research Surveyor
Prepare Suspicious Activity Reports
EDUCATION
Associate of Science, Business Administration, GPA 3.2
Wesley College, New Castle, DE
May 2010
PROFESSIONAL EXPERIENCE
Bank of America ​Newark, DE
Fraud Analyst II: 06/15 – Present
● Reviews customer accounts for the prevention and detection of possible Fraud.
● Responsible for more involved research and analysis of account activity to assess levels of risk and
fraud type.
● Complete inbound and outbound calls and take appropriate action based on transaction
characteristics of greater complexity.
● Perform back office functions related to research and resolution of fraudulent activity and service
support.
● Assesses the level of risk and makes decisions which directly impact the customer experience and
risk to Bank of America.
● Reviews and analyzes accounts and customer situations that may require differentiated treatment or
specialized resolution.
Fraud Analyst II: 7/13 – 12/14
●Creates, investigate and report claims filed against the bank regarding financial abuse to the elderly.
●Utilizes strong analytical skills to review multiple banking products and systems to determine if
financial abuse has or still is occurring.
●Knowledgeable on various banking products such as mortgages, credit cards and demand deposit
accounts.
●Prepares reports in a comprehensive narrative detailing the events of cases for the State Adult
Protective Services Agencies.
●Ability to communicate both verbally and in writing.
●Strong ability to prioritize and meet case completion deadline.
●Processed and completed Suspicious Activity Reports when cases have met guidelines
Appraisal Coordinator 01/12 - 01/13
●Coordinated activities of a team of associate and review reports.
●Assigned order to vendors for completion within a specified amount of time.

2. ●Ensured service level agreements are met by communication with vendors via phone, email and fax to
provide client-specific order requirements to help avoid delays and re-work.
●Utilized various printed and online reports to manage backlog of order
●ed that need to be addressed.
●Contacted vendors by most effective methods to follow up to obtain status of orders and secure
additional information as requested by client.
●Engaged in work process and procedures that consistently meet service level agreements and strives to
continuously meet or exceed customer expectations.
●Sought for opportunities to improve efficiency and to help create better processing procedures.
●Noted all contacts and action in the TRACK production system.
Mortgage Loan Coordinator 08/11 - 12/11
●Completed loan applications.
●Made daily sales calls on reference to mortgage loan product.
Mortgage Fraud Analyst 09/10 - 06/11
●Reviewed incoming referrals for possible regulatory reporting.
●Identified red flag related to the various fraud types such as Straw Buyer and Property Flips.
●Reviewed origination documents such as 1003, HUDI and W2’s.
●Identified investigated and documented suspicious activity relative to current and prospective
customers.
●Reported fraudulent and suspicious activity to the Department of Treasury Financial Crimes
Enforcement Network.
Citizens Bank Wilmington, DE
Sales and Service Supervisor 07/04 - 02/09
●Assisted the Branch Manager with daily operational functions.( opening & closing procedures, teller
assist, processing loan applications, set Bank At Works at different companies)
●Achieved sales goals and coached colleagues to ensure they would meet individual sales goals.
●Developed and maintained relationship with potential and existing customers.
●Consulted with Business Banking clients about products and services offered.
●Assisted in training and audits.
Famous Footwear Wilmington, DE
Store Manager 09/98 – 07/04
●Supervised a team of 7- 12 employees.
●Met monthly sales goals
●Responsible for hiring and terminating staff.
●Developed and coordinated schedules, managed payroll and inventory.
●Itemized and prioritized the store’s top-selling merchandise.
●Informed merchandisers of popular styles and trends within specific locale of the store.
COMPUTER SKILLS
BOSS, ACTIMIZE (RISK CASE MANAGER), TSYS, OMNI, CCMS (ATM/DEBIT CARDS), CRC
(CUSTOMER RELATION CENTER), BASS, LEAN, INTERACT, LEXISNEXIS, WTQ (WIRE
TRANSFER QUERY), and NSF (RETURN ITEM) LOOKUP.