1. Regina M. Thorn
1534 Crandon Dr, Charlotte, NC 28216
regina.thorn@Yahoo.com
(804)319-0306
Employment Experience
Suntrust Mortgage, Richmond VA July 2013-June 2015
Mortgage Claims Analyst
• Recover corporate and escrow funds for default loans for various lenders (FNMA,
FHLMC, Mortgage Insurance Premiums and Privates).
• Reconstruct complete loan histories to reconcile and balance loans for final liquidation.
• Perform as Subject Matter Expert for internal departments learning the Claims Analyst
process.
• Research homewoner's insurance, property taxes and homeowner's association dues
and provide invoices for each transaction.
• Complete check requests to investors for overpayment of escrow and coporate funds.
Bank of America, Charlotte NC May 2011-June 2013
Mortgage Processor II
• Review Documents for accuracy for borrowers to obtain a loan modification.
• Work with the underwriter to provide a complete file for FNMA to review loans for
retention or liquidation options.
• Request credit reports and loan payoffs. Verify Loan to Value for each property.
• Review insurance, taxes, credit reports, paystubs and bank statements.
Customer Relationship Manager II
• Responsible for incoming inquiries from customers regarding loan modification, Deed in
Lieu, or short sales.
• Verify payment histories and offer repayment plans for default customers
• Discuss payment and retention options with the borrowers. Provide borrowers with
loan information and recommend solutions in lieu of foreclosure.
Wells Fargo Mortgage, Fort Mills SC March 2004-June 2010
Mortgage Specialist II
• Perform quality check on documents sent in by borrowers for a FHA Reverse Mortgage
• Communicate to the borrowers all documentation needed to complete the Reverse
Mortgage process.
• Review documentation for approval. Documents to include the following; applications,
insurance, taxes, credit reports, titles, and bank statements
• Work with Attorneys, Title Companies and Reverse Mortgage Sales Representatives to
identify outstanding liens to clear title for the refinance process.
• Request credit reports and payoffs statements

2. Closing Specialist II
• Confirm scheduled closings and prepare closing documents
• Communicate with Title Company and Notaries to verify all closing documents were
executed correctly
• Review final closing documents and fund loans in timely manner
Technical Skills
• Working knowledge of Microsoft outlook, Microsoft Excel Spreedsheets, AS400, FNMA
571 (Black Knight), FHLMC (Vendorscape), FHA (CMAX)
Education
Winston Salem State University 1987-1989
• Major - Business Administration
• Minor - Education