1. [CURRICULUMVITAE]
Rakesh Choudhary
Mobile No: +91- 9015162564
Email: rakeshchoudhary171@gmail.com Location- Delhi
A competent professional with 6 years of experience in field service operations and Inventory management.
Objective:
To be a partof progressiveorganization which gives practical knowledge and skills in accordancewith the latesttrend and be a
part of the team that dynamically works towards the growth of the organization and gain satisfaction thereof I believe in
sincerity,smartand hard to serve with the same.
Strength and Skills:
 Customer Service Management.
 Strategic planningfor Service.
 Complain Handling& Resolution.
 Open Call Management
 Maintain good inter personal relationship.
 Ready to accept challenges & responsibilities.
 Able to work independently as well as in a team.
 Self-motivated and Adaptable in every circumstance.
Trainings
 Attended HHP (Mobilephones) trainingatIntex Technologies.
 Attended CE Consumer Electronics producttrainingat CS Academy Samsung.
 Attended Empathy trainingfor Customer satisfaction atCS Academy Samsung.
Professional Experience
From Sept 2016 to till now with Otell Telecom Pvt Ltd, Noida, Uttar Pradesh
Designation: Asst. Manager – Customer Service Operations
Roles& Responsibilities:
 Handlingoverall field serviceoperation for North region- UP & Uttarakhand.
 Establish theservicefranchiseeoperation and monitoringthe performance.
 Planning,Executing, Monitoring& ControllingActivities of ServicePoints.
 Providingafter sales servicesupportto the distributes,dealer and customers.
 Enhancingthe customer satisfaction level and implementing systems and processes in servicepoint.
 Maintaining repeatcallsto reduce Warranty Claims as per the company policies acrossthestate.
 Trainingfor new serviceCentre, employees for part co-ordination / Process,Operations.
 Looking feedback on dealer issues related to their stock and services provided.
 Implementing new MIS data base for open call and partpendingcases.
 Individual productivity checks of all servicecenters.
 Ensure serviceimplementation plan up to date and TAT in control.
 Maintaining service quality according to best parameters & customer delight.
 Call flowmappingof all the servicecenter locations.
 Stock maintenance of components, handset and all accessories.

2. From April 2015 to Sept 2016 with Intex Technologies India Limited, Delhi
Designation: Sr. Executive – CustomerService Operations
Roles& Responsibilities:
 Providingafter sales servicesupportto the distributes,dealer and customers.
 Coordination with Regional / National warehouses acrossthe country for Part Pending Calls.
 Monitoringspares inventory at franchiseelevel.
 Responsiblefor all PNA and DOA callsclosure.
 Maintainingrepeatcallsto reduce Warranty Claims as per the company policies acrossthestate.
 TakingService Quality Feedback from Corporate Customers & Partners,Dealer, Reseller & Customer‘s & followup &
responsiblefor their Technical Support.
 Tracking all open calls Non part/part used.
 MIS Report Preparation & Power Point Presentation.
 Assuringthe best Servicedelivery to all Customers.
 Takingcare of daily MIS on servicereports of TRC/EICP/ICPs.
 Implementing new MIS data base for part pending cases.
 Conducting trainingfor any new servicecenter for workflow awareness across North India.
 Takingcare of Service Standardization plans implementation in North region.
 Individual Productivity checks of all servicecenters.
 Prepared specific formatfor TRC/EICP/ICP team to capture real time data for particularly.
 Proactively coordinated with branches so as to closeall servicependingcomplaints/Issues .
Achievements:
 Meeting SLA from lasttwo year.
 Got 100% attendance based certificate& RnR Team.
 Appreciations emails from seniors for meeting closure targets.
From March 2013 to April 2015 with Samsung India Electronics PVT. LTD, HO Gurgaon
Designation: Executive – Customer Service Operations
Roles& Responsibilities:
 Product mappingof all the servicecenter across India.
 Maintaining open call cancellation to reduce the fake closureacrosstheIndia.
 Takingcare of daily MIS on servicereports.
 Coordinating with the servicebranches for maintainingtheKPI parameters of the company.
 Implementing new MIS data base for part pending cases.
 Conducting trainingfor any new servicecenter for workflow awareness across North India.
 Tracking all open calls Non part/part used/abnormal.
 Coordination with Regional / National warehouses acrossthe country for Part Pending Calls.
 Looking feedback on dealer issues related to their stock and services provided.
 Proactively coordinated with branches so as to closeall servicependingcomplaints/Issues.
From October 2010 to March 2013 iEnergizer,Noida
Designation: Assistant Executive – Customer Support
Roles& Responsibilities:
 Resolve the customer complain Request or queries regards Samsung product.
 To remain as basic pointof contactfor customers with queries,complaints,feedbacks,requests etc.

3.  Daily attendancevalidation and publish thesame to the management.
 Taking care of ESC’s mapping of all the service partners across India.
 To remain as basic pointof contactfor any changes in the roster or requested by the client
 Coordinate with Samsung client.
 Product mappingof all the serviceCentre across India.
 Efficient dealingof complaints to completion and enablingsatisfaction of customer.
 Consistently topped the stack ranks month on months
Educational Qualification
 Graduate (B.com) from Delhi University in 2012.
 PursuingMBA from Symbiosis.
 12th in 2008 from NIOS in Delhi.
 10th in 2005 from B.S.E.B in Patna.
Additional Qualification:
 Diploma in Computer Application from NIIT in Delhi.
 Ms-Office(Word, Excel, Power point, Internet etc.)
Personal Profile:
 Present Address – H No 171,Block No C, New Ashok Nagar, Delhi-110096
 Father Name- Baiju Nath Choudhary
 Date of Birth- 15th Feb, 1989
 Language Known- Hindi,English & Bengali
 Marital Status- Unmarried
 Nationality- Indian
 Hobbies- ReadingNewspapers & Traveling and listeningmusic.
I herebydeclare thatabove mentioninformationiscorrecttobestof my knowledge andIholdall the responsibility
aboutcorrectnessof above information.
Place: NEW DELHI
Date:
(RAKESH CHOUDHARY)